We had go to the CVS Pharmacy and saw this place across the way wanting to try it. It was around noon time. The young woman taking our order was prompt to greet us , friendly, welcoming and very helpful with questions and requests - which is HUGE in making us come back and making our experience pleasant ! Good job!!! We ordered the medium Hook & Ladder extra mayo & Large Steak n Cheese no veggies w/ fries and a soda. The Sandwhiches were so good, we didn't even get a picture we ate them so fast! The fries weren't anything special and dry . I noticed the bad reviews of customer service and Sandwhich quality before ... TODAY... I found everything except the fries to be good ! Steak fries would be better to serve . Give em another try at this shop on Farm Rd. Thanks for a great lunch ! PS.. we have noticed some workers in Las Vegas do act like they hate their jobs and you're a bother but there are some that are pretty nice too so read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

I have never experienced such shocking and unprofessional behavior from a restaurant staff in my life. On October 22, I ordered two Thanksgiving turkey subs to-go from this Firehouse Subs location. When I got home, I discovered they had mistakenly given us standard turkey subs instead. I called the store immediately. While they refused to deliver the correct order, they told me I could drive back to pick up the right sandwiches. However, upon my arrival, the employees completely changed their narrative. They aggressively blamed me for the error, claimed I hadn't paid for the correct items, and demanded additional money to fix their mistake. Because I had rushed out the door to correct the order, I had accidentally left my house without my phone, my debit card, or even my ID. I explicitly told them I would have gladly paid the difference but literally had no form of payment or identification on me. Instead of handling their own fulfillment error professionally, the staff became hostile, told me I "should pay attention," and another employee chimed in with unprompted remarks. When I asked for their names to report this behavior, they aggressively snapped that it was "none of my business" and told me, "Bye, you can leave now." Another female worker wanted to chime in saying, "The customer isn't always right." To make matters worse, when my husband calmly entered the store shortly after to request a full refund for the incorrect, poorly put-together sandwiches, the staff immediately escalated the situation. They shouted at him, claimed he was banned and trespassing simply for being associated with me, and ordered him out. The level of disrespect, combativeness, and toxic customer service at this location is entirely unacceptable. We will be contacting corporate management regarding the staff's behavior, which was completely caught on their store cameras. Avoid this location. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

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First kudos is to the gal who took the order and was really helpful in navigating the sandwiches since I don't ever come here. Ordering a Medium Italian and Smokehouse Cheddar and Brisket, I found the sandwiches to be a bit underwhelming. The sandwiches are made fresh but for the same money, I can think of other area sandwich and sub places that would be a lot better. Inside was clean, they have a cool fountain drink machine with a lot of unique choices. Again, the team members were good - but the sandwiches had me wanting more out of it. read more

Firehouse Subs - Italian - Sandwiches Near Me - Las Vegas, Nevada

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There's a reason this place only has 2 stars. The lady that acts as the boss during the week is very disrespectful and she is an embarrassment. She refused to take my order because " I had parked illegally." My wife was in the car with our newborn baby, and I parked on the side of the building where I could watch them through the glass. If I could give zero stars, I would. My advice pick somewhere else. read more

Twice now in the last month have I come in and been treated as an inconvenience from the very start. A young girl with black hair with a weird nose piercing working will surely treat you with little to no respect and you will be interrupting whatever she has going on in life. First time we dealt with it but not the second time we left after taking order and decided this location was not getting a dime for this kind of treatment. CHeBAHut was way better anyways just head a mile down Durango and get better service and a better sandwich. read more

Worst service every time I come here. Staff is rude. No orders are ever ready ahead of time. Just sitting on their phone with the worst attitude. Wouldn't come here if another was closer but I'll just choose jersey mikes every time. Watch your staff!!!! Everyone on here is complaining about the same people read more

No chicken no dumplings included manager stated it's nothing she can do about it. Rude customer service very disrespectful/disappointed read more

Firehouse Subs - Chicken dumplings soup - Sandwiches Near Me - Las Vegas, Nevada

The lady working 2/12/26 6:56 with the big glasses black dangling earrings and a pony tail has an extremely bad attitude very short and to the point overly rushed my order and made me feel like I'm an inconvenience. As I waited for my food watched other customers come and and also delivered the same level is customer service. Making everyone here feel uncomfortable. I work customer service and have bad days but never make it feel like the guests problem. Some one need a reality check. I'm a big tipper and still unfortunately did even though the felt unwelcome read more

Their sandwiches are good but the people working at this location aren't very nice. Spent $140 and went to grab extra napkins only to be scolded for taking them. Dude said he put some in the bag but how were we supposed to know that when he had the bag? I Dislike it when people act like 3 or 4 extra napkins (you need because hello, it's a sandwich) are coming out of their paychecks. It's not like I took the whole canister, only what was needed! (Like I said, it was 3-4 napkins, total.) Really weird mentality. Not used to such stinginess. But yeah, not my favorite location because of the customer service issues here. read more

Rated it good because we love the sandwiches but if management sees this the woman employee at the counter today was rude. Can you find some new employees with some basic customer service skills?? read more

Sarcastically, I was disappointed that there were not actually firemen making the sandwiches. My sister and I stopped in June 13 on the way to Spring Mountain Ranch. We were the only patrons in the store at first, but many followed behind us. 3 Medium sandwiches and a small, plus 4 bags of chips were $50. There were two employees working, one primarily making the sandwiches and one primarily taking the orders. But the cashier did end up helping with the sandwiches. They weren't Jimmy John's fast, but it didn't take an exorbitant amount of time. Sandwiches were delicious and made mostly correct. Two of the sandwiches had the breads swapped, and none were labeled on the outside for what each was, which I wish they did. That would have ensured that each of us got our correct sandwich, rather than guessing. read more

We've been coming to firehouse subs for over a decade and this most recent visit was an excellent experience! My husband went to pickup the subs. We both tried the chicken bacon ranch sub. I chose wheat bread. The sandwich was really delicious. It had the perfect amount of ranch and a ton of turkey. The wheat bread was a great texture. The return of the hot sauce bar made us both remember the good ole days! read more

Vegas reallly needs to stop with the rudeness from employees... I live in Centennial Nice area ... but ive encountered so many rude employees... they dont look at you... try not to make eye contact they dont say helllo or good bye or thank you... Wat the heck is going on Is it the water? The disrespect and lack of manners has just gottten far worse yearly Vegas has got to do bettter Its very gross n ghettto to treat nice people like this. Its like most stores i shop in r rude n dismissive to paying $$$ customers N i wont even come to this store ever again w the rudeness n expensive crappy sandwiches... got pizza gut yesturday The older guy working alone? Wow alone reallly? Again no helllo goodbuy and barked at me bc he wanted to charge me 14.00 instead of 6.99 I didnt let that happen So he was rude Its everyday and often Its very frustrating Thats why many of my neighbors have fled Now i do seee it... illl be next This place is gettting super rude Pls do bettter people Im always kind to others Lets change it up for the goood read more

Never had a problem until the last two orders. So much money for so little meal.... And my steamer doesn't even seem steamed.. read more

Firehouse Subs - A large sandwich with less than a normal sandwich worth of meat. And $1.50 for extra bacon on Mac and it was about a tsp worth of bacon. - Sandwiches Near Me - Las Vegas, Nevada

We ordered online and picked up from this location. The subs themselves were large, well made to order, and tasty. The only think that lost them a star is that it was 45 mins from when we ordered to when the subs were ready. If the website says 30 mins, 50% longer is not great. read more

While the sandwiches are decent, I do feel like they're overpriced. Additionally, every single time I've been in, at all different hours of the day, every single staff member has had an attitude like I'm inconveniencing them by ordering. I never get a "hello" when I walk in, they just stare at you until you order. I've been to some other locations that had far better customer service because this place literally has NONE. read more

We actually like the food but I have to say tonight was not cool. We usually go in the evening time.....every time we go in to order, the staff is blah like they don't want to be there and never have smiles. We ordered 2 large sandwiches for 14.00 each and after looking at one of them, we had to weigh it 1lb2oz in the container. You can see in the photo that it's underwhelming for the price. The owner needs to get involved to bring it back to normal. I see other people feel the same. read more

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Same old story with this store. Extremely poor customer service, the staff all look miserable and it shows. Unfortunately the food is good, even though there's no pride put into their job functions. I wish the owners would care enough to hire better. read more

I turned away from Firehouse several years ago due to change in quality of sandwiches. I recently tried again and was pleased with the sandwiches I get. Recent visit made me have to do a review and share my experience with the franchise owners and future customers. The location was empty and the cashier male was half asleep and could not get my order right on simple things like add cucumbers and lite mustard. I had to repeat several times, then I asked him to repeat back to me and he has nothing noted. I asked him if he was Ok and he just rubbed his eyes and yawn hand yo mouth and said "yeah" I payed and when I turned to get a table. Every one of them was filthy. There were five (5) people her and the restaurant was poorly maintained. I had to ask several times if I could get a table cleaned. The same sleepy kid came out? Poorly wiped down a single table and left all the chairs dirty and cover with over spray from cleaner bottle. Then as I watched him. He went from cashier, to cleaning table, to then back to making sandwiches without changing over gloves or washing hands between. WTF? Now, the rest of the staff were not 100% attentive, but not a big deal. Although one with read curly hair was dropping f-bombs and making a note presentable environment with her language. I would say their needs to be some managerial/ownership oversight here, before it begins to lose you more business. Just saying. read more

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I mean, its a franchise sub place, and great for what it is. Lots of interesting flavors here you won't find at other franchise sub shops. Quality and turn around time are solid and consistent. Happy to have this place near me. read more

Worst customer service I have seen in a long time. Very rude and upsetting. I'm trying to find corporates number. It's unacceptable how unprofessional the employee was. read more

I asked for a piece of foil to wrap my sandwich for hiking since the box doesn't fit well in a backpack. The response was, "hold on, I can't be giving out foil like that." Not sure why foil was such a sensitive request, but it made for an odd customer experience. read more

It absolutely pains me to give this place a single dollar of my money. Unfortunately my wife likes it, and I drag my ass down here. The service and personality of the staff is straight out of a zombie movie. You completely feel like a nuisance ordering from them, as they won't even say hi, welcome, what can I get you... never anything from them. It pains them to ask what kind of bread you'd like. Never ever a thank you for a tip. I always tip because of some correlation I have made up in my head that if I don't tip they'll make my food all f'ed up. And don't try calling this place to order, they'll NEVER answer This younger generation is screwed. read more

We placed a mobile order for two sandwiches, one with several customizations, one with a single request. Unfortunately, when we got home, both were incorrect. The Italian was made standard despite removing multiple ingredients, and the meatball came with a pickle spear we had specifically excluded. We called the restaurant and were met with immediate hostility from an employee named Tim, who accused us of lying and demanded we return immediately or they wouldn't help. We asked about their refund policy, but he openly admitted he didn't know it and refused to offer any clear options. This left us no choice but to cancel our plans and go back to the store, something we had hoped to avoid by ordering ahead in the first place. Before leaving and to avoid wasting time, I confirmed with him on the phone that both sandwiches would be remade - before I even mentioned the meatball issue. He agreed they'd be hot and ready in 5 minutes. That promise alone is the only reason we returned. When we arrived, we were met by a curly-haired employee (presumably Tim) who immediately went back on his word, refusing to remake the meatball sandwich. I calmly pointed out that he had already promised to do so, but he dismissed this and began mocking me to my face. When I showed the receipt, he used the fact that the modification wasn't listed (meaning the sandwich was technically made "correctly") as an excuse to deny any help, ignoring the fact that he had committed to remaking it regardless. The situation quickly escalated. Tim physically held back another employee who appeared ready to intervene, at which point I became seriously concerned for my safety and left the store. This experience was appalling. I was harassed, gaslit, mocked to my face, and physically intimidated over a simple mobile order mistake that the staff then refused to address professionally. After reading other reviews referencing a "curly-haired employee," it's clear this kind of behavior is not a one-off. I've reached out to management and am open to amending this review if action is taken. But if this is how the restaurant continues to operate, I strongly advise against visiting this location. read more

Last time I will pay for the double meat scam. Firehouse...it's been a very long time since I've done business with you because of this exact reason. I see nothing has changed. I was a Firehouse loyalist and enthusiast and my household consumed quite a few of your offerings each month. Then you burned me. Not once but a few times until I wrote you off. Gave you another chance. Same issue. Now I'm writing. read more

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I do love using their app. You get points and when they add up you get free sandwiches. So if you go often, I'd recommend downloading that. The sandwiches are always delicious. The service is always fast. You can mobile order through the app and choose a pick up time. The earliest being 15 minutes. There have been a few times where they didn't add the pickle on the side, which is a household favorite around here... so that's been occasionally disappointing. On a brighter note, I really love how a percentage of the money made goes toward the purchase of life saving equipment to first responders and public safety organizations. You can't feel bad about that! I have also seen kids get cute, red, plastic firefighter hats upon request. That makes the experience so fun. I usually get the turkey bacon ranch and my husband loves the Italian. Their chips are yummy too. read more

Wow this place gets busy during lunch! And that's with them currently being takeout only. I can't imagine how crowded it would be if they allowed you to dine in because the store is tiny! The employees were friendly despite being super busy and orders were quickly being cranked out. Although I hadn't been to a Firehouse Subs in years, their subs are as good as I remember. I usually get the New York Steamer which has corned beef, pastrami and melted provolone. So good! read more

Firehouse Subs - a man and a woman at the counter - Sandwiches Near Me - Las Vegas, Nevada

This is my first time at this location. I was shocked to see that it was busy on a Saturday afternoon. There were three staff members there. It didn't take long to get my food. It was freshly prepared. Thank goodness the bread wasn't soggy. The sandwich was perfect, but the person making the sub didn't give me my pickle, which I had to ask for. The person making the subs was a teenager with brown curly hair, who seemed to get annoyed when I asked for the pickle. He hurriedly gave me a pickle (look how sad it looks) so he could get back to a personal conversation with the other two employees. While that's not a problem, but get your work done first, then you can go back to just hanging out or whatever you should be doing when there's no customers in the store. read more

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They were closing in 15 minutes and one of the workers was using a broom to dust off the ac units while all the food was still exposed. Then the oven wasn't working and the lady pretended that it was working. Thankfully I checked my food and the meat was frozen cold. Can't believe they tried to serve us that read more

I always love firehouse! The girls who made my sandwich made it in good time and were super nice!

They definitely need to work on their customer service. You know, like greeting people or being at all friendly, smiling, anything would be nice. Not the most competent staff there either - not hard to take an order for a single sandwich. Anyway, the place seemed clean and we stopped here on our roadtrip because we were getting gas nearby and wanted something fast and easy enough to eat in the car quickly. This one maybe isn't the best, but the sandwich tasted good. It's really about the sauce since we got a brisket sandwich, so it's more about that flavor, but the meat was fine. Sandwich was good and a decent size. Nothing special per se, but decent enough. I do like the options they have available though. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

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The sandwich was delicious but the customer service now that's another thing. I walked in no one in line and a couple of people sitting eating their food. Wasn't greeted by the neither of the two worker (female and male) but no problem I wanted to check out the menu anyways. A few minutes go by still no acknowledgment of me as a customer! Two other people walk in and walk to the pick up counter and ask about their order and was shortly handed their order so I walk over to the pick up area and ask if this is where I get help and the girl said no down there. Okkkk let me go back down there and wait again. After a long wait I finally got my food. Which again was great but they need a little training on customer delight! Not sure if I will return especially after reading a few race reviews on here! Maybe just need to try a different location! read more

Food, service and ambience is as expected but service is quick and sandwiches are delicious. I love the macaroni and cheese there as well as the soups. read more

Service not good I stood at register for 4 minutes 3 people working and not one person acknowledged me not even a hello or just one second lol trash service do better when your selling 20 dollar meals what a joke. read more

Another sandwich shop only they serve the subs warm. They were okay for a quick lunch. The people making the sandwiches were friendly and polite. I'd go back again if I were in the area. read more

Clearly management is not concerned with reviews or having repeat customers. The staff seems to think it is time to just hang out and socialize while half ass making some sandwiches and stuff. I expected a higher standard, I guess. Lesson learned. read more

I ordered a combo and went to get a cookie after getting my drink and the manager guy basically accused me of stealing the cookie. I then told him I got a combo and he asked if I requested a cookie with it. I said i saw it was the same price so I didn't think to. He said it was automatic and I apologized and nicely asked if I could just get the cookie and not the chips and he rudely replied no because his count would be off. I have never worked or seen a food industry that would care at all about a single cookie instead of a bag of chips for a count like this so I would put the blame squarely on the manager. He also clearly seemed to have a disdain for white people. read more

We came in to get 2 medium sandwich combos and the lady did not specify if we had to say which side we wanted. We grabbed a cookie and were met with the manager scolding us for not grabbing chips instead. Then I asked the lady why she didn't ask us while we were making order and she said "it's the default setting" but menu says we have a choice between the two. I also noticed our food could've been a small instead of a medium that we asked for. read more

Stay away from this place if you're black ! I was at this place some time ago and it the most horrible service ever but I'm the kind of person who believes in God and forgiveness so I decided to comeback today and give the place a second shot . Boy I was right about the first time . There were to young people behind the counter ..( young man and a young girl ) and only one black lady customer on the floor waiting for her order to be prepared but she wasn't happy either and she told me about it , I was looking and looking at the Menu while waiting for someone with a smile and a greeting to say Hi to me at least since the place was absolutely empty and this is a crucial part of Customer Service . It was like I was an invisible man and I'm a super visible black older man who is 250 pds but none of them wanted to do anything with me . I dare Management or Corporate Office to look at cameras if they please because I can't believe this is happening in The Vegas I grew up . Are these employees trained to hate people or just " black people " like that without knowing them at all regardless?? Management should be fired and employees need to receive proper training.. I don't blame them . I still like this Company just not the one at this Location . Horrible experience ! read more

This place is generally solid most of the time. Food is always good, they sometimes have a tendency to get your order wrong though and not make changes you ask for when ordering. The service is always fast and you are never stuck waiting too long for your food. Staff has always been very friendly each time I've gone. The location stays clean and sanitary so big points there! The only major flaw is they lack consistency on getting orders right. read more