Everything with the service was great! But...I always get chicken strips and they are different..they are smaller and the shape is definitely different. I now get weird cuts so when you bite into them it's like bitting into toughness, like it was cut wrong! Please go back to the bigger shaped strips. read more

Ordered and charged goes southwest chicken salad but only received garden salad. I did not find until i got home check your order before you leave. read more

I ordered 3 chicken strip combo and mini churros. Instead of all that they put 3 offensive egg rolls in the bag?? Not even close. This is crazy. read more

Jack in the Box - Burgers Near Me - Las Vegas, Nevada

Haven't been here in a long time like years. Decided to try it out and this location was great. Inside was clean and stocked with everything, napkins, straws, lids, condiments everything was well put together. Our food came up fresh and hot. The burgers, chicken sandwiches, fries & even the tacos were great. Literally had no complaints. Great job!! read more

So, Jack in the Box reached out after I went to their complaint site and their manager left a voicemail telling me to call and put my name on a list to get a free replacement burger. One problem, THEY DON'T ANSWER THEIR PHONE, so that was a bust. Wife wanted to give them another try tonight. I ordered a Buttery Smashed Jack, no pickles. I received a Bacon & Swiss Buttery Smashed Jack, with pickles. I ordered Spicy Sauced and Loaded Wedges, I received Classic Sauced and Loaded Wedges. I ordered 2 kids meals with plain cheeseburgers, neither was plain. We are done, not returning. Too bad, we have been loyal customers of this location since 2008. No more. read more

I am SO SICK of this location . This is the only fast food spot that I know for a FACT will mess up my order . Last time they over charged me (charged me for the wrong order) this time I ordered ONE sandwich and they gave me the wrong one . I just asked for an extreme sausage , I got a plain hamburger . Ruined my lunch . And the burger was stale like it had been sitting in there forever. I'm so annoyed read more

Went here this morning to get some quick breakfast for the kids. Nobody at the counter so you're forced to use the self serve kiosk. Get to my last combo order and they don't have a choice for apple juice for my son. I choose a coffee and checked out. I immediately bring it to the attention to the manager that's now at the counter and they refuse to adjust my order because I chose it and I'm forced to pay for a separate apple juice. I only take one coffee when my order comes up and I ask the manager again about my order. She answers with an attitude that I chose the drink on the kiosk. Now I want my refund for the coffee I didn't take. Work on your people skills! I understand you're in your 40's and a manager at Jack in the box, but that's not my fault. The other employees were way more accommodating than the manager. read more

One of my favorite new quick meals at Jack in the Box is their Crispy Chicken Wraps! This Jack in the Box location is off of the Durango/N95, near Lowes. There is plenty of parking spots and the drive-thru is easy to get to. The Crispy Chicken Wraps include lettuce, cheese, crispy chicken tender, and a sauce. I usually opt for no sauce though. This is one of their newest offerings that started in June 2023. The first locations to test it was in San Diego California, and then rolled out nationwide. The wraps are currently priced at $3.00 and there are two varieties, the Classic and Spicy. The Spicy Crispy Chicken Wrap includes the Crispy Chicken Strip, shredded cheddar, pickles, jalapenos, and shredded lettuce. It is topped with a spicy sauce and buttermilk ranch dressing in a warm tortilla. You can also opt to get grilled chicken instead of crispy chicken inside the wrap. The team here at this location are helpful, fast, and efficient. We didn't eat inside the restaurant, but opted to go through the drive-thru instead. No issues with ordering and we checked the order before leaving. All the wraps had all of the correct ingredients! The wraps are yummy and delicious!! read more

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Sucks ass. Fuck the app. Fuck the service. Fuck the promo. Dont waste your time. Took th money out of my account but claims the order didnt go through. Fuck bullshit read more

Genuinely one of the worst locations I've ever been to. The day my order isn't missing something or made incorrectly I'll have to throw a parade to celebrate. Do yourself a favor and just go to a different one. read more

I picked up a treat for my and it was very eventful and nice. Enjoyed the service and this smiles on the employees faces ambience good food good service read more

I usually come through early in the morning around 5am and Jay & Taylor are always very friendly and quick which I'm grateful for when I'm about to start a hectic day. read more

​ people are just lazy and don't want to do their job can't even go there at 1:00 in the morning and get a Oreo shake because they don't want to dirty their machine and have to clean it again but yet other Jack in the boxes serve shakes all night long this is ridiculous the management needs to do something about that read more

This specific jack in the box should be shut down. We've seen it closed DURING business hours. On two different occasions as well.. Neither time did they have any sign or anything indicating they were closed. Today we went to get breakfast at 2:30, because Jack in the box prides themselves on serving breakfast all day, and the guy said they aren't serving breakfast. I was irritated so I called another Jack in the box to see if they were and they said, "yes we serve breakfast all day". So avoid this Jack in box location. Completely a waste of time. 0 starts if I could. read more

Ordered via app and went to pick up the order. The drive thru was very long and waited for about 30 minutes in the drive thru line before we got to the intercom to give them our mobile order details. When we got to the window we asked for a lot hot sauce but didn't get it. We pulled around so I could run inside to ask for the sauces we didn't receive. The manager tried to give me four packets of hot sauce when we got 30 tacos. He was very confrontational asking me why we took so long to pick up our order and where we were and that we took two hours to pick it up which was a lie! When I got back into the car we saw our receipt from when we placed that order to the time we picked it up, it was only about 40 minutes. Mind you, we waited at the drive thru for 30 minutes! The customer service from this manager blew my mind. Especially treating me like he did with third degree questions. Not sure why he didn't ask us this question with my husband there at the drive thru but treated me horribly when I went inside to get the hot sauce. read more

Took them 30 fucking minutes just to make 2 goddamn burgers these guys can eat a dick

Jack in the box has been around forever. Didn't care for the burger, but they still have great onion rings!

Third time that they missed items from my order. This time we ordered 2 bundle packs. I picked up our order and everything was labeled and taped shut which i appreciated. I asked if everything is there and the lady said yes. Of course when I got home to my kids and wife to have dinner......6 burgers were missing!! Had to drive back to pick up and they had to still make it when I got there. So frustrating when you have to spend extra time for something that you shouldn't have to. read more

Too expensive for fast food. You can get a better hamburger for the same price at BJs.

had to wait 15 minutes for the food, and we asked for extra sauce and got none. Definitely not worth our time and money for a crappy burger with decent fries. read more

Got me again! Extra bacon 2 slices and didn't even bother to put the frys I paid for in the bag. It's not my problem you're by yourself, maybe close if you can't make the order correctly. read more

French fries were perfectly cooked today. Thanks for being diligent with that JITB team!

They have an app where you can order ahead and pick up. The staff aren't friendly. While they do offer a military discount, they're reluctant to give it. The cashier who claimed she's the store manager advised they give a military discount but never gave it. Yet, she had no problem swiping my card. I asked to be refunded for the amount of the military discount. She said she couldn't. I asked for the district manager's contact information and she refused to give. I reached out to their social media support to request again and advised of the piss poor service from the fake store manager. Yes, I said fake manager. A real manager wouldn't treat customers the way she does. Staff need to be retrained. Staff should be greeting customers and thanking them. Stop hiding behind the pandemic for your piss poor service. The pandemic has nothing to do with poor service. I don't recommend anyone come here. read more

Check out this order of "large fries." Review not necessary. I will never go back. There were 4 cars on a Tuesday night at 8pm and their staff couldn't handle it. read more

Jack in the Box - Literally like 10 fries in this "large" order. - Burgers Near Me - Las Vegas, Nevada

This location and customer service sucks! I ordered in the app and the app redirected my order to another location. Once I got here to pick up the order, it was late night the person at the window could not help me. Said they did not have my order. I said ok, well can u take my order and I will resolve the online app order with HQ. The person in the window told me NO and I would have to get back in line, behind all 12 cars that were in the drive thru. So I did, needless to say it took over an hour at this location trying to get food! I called Jacks HQ to complain and they did not want to hear about it! I'm sure if Jack knew he would not be pleased. I will succeed in Making sure someone at the top in HQ knows. Now trying to get my refund from the other location where my order was rerouted to, it's been almost 2 weeks and nothing. The mgr & DM has no idea what to do! Careful when using the Jack App. U may not get your food or money back! I will be using every platform for the public to know! read more

Second time coming and got to say, i got to say the consistency is great. Presentation was spot on and we ordered about 9 different sandwiches all super great. Waited about 10 min for our chicken sandwiches but that's okay because I'd rather not get raw meat! Great over all read more

Jack in the Box - Burgers Near Me - Las Vegas, Nevada

Literally just saw a worker bring food out to a drive thru customer, then come inside bringing a rug from outside. Place it under the fountain drink station and go back behind the counter and pour fries into a holder and bag it for a customer in drive thru... I decided to not even bother asking for new fries since mine were cold. Please have employees wash their hands read more

Been coming here for years and it's been a hit or miss. It's the closest JIB in the area and my kids love the curly fries so we come here often. I've had many issues with this specific location, from getting our orders wrong to providing no condiments or napkins when ordering through the drive through. Today specifically was just the last straw! How can you pride yourself to serving burnt food?! If my kids didn't like the curly fries so much I wouldn't come here again! I may just convince them to try Carl's Jr's new western fries! read more

Jack in the Box - BURNT sourdough burger bun! Wtf?! - Burgers Near Me - Las Vegas, Nevada

All I need to say is brand new car seat vs Jack in the Box my new car lost and now has a years long reminder of my last trip to this place. You should drain your food of grease before bagging it assholes! read more

Jack in the Box - Years long shitty reminder of my trip to Jack in the Box. - Burgers Near Me - Las Vegas, Nevada

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My go to Jack in the Crack for soaking up the booze late night or munchies for that matter. You can never go wrong with a cheese burger and fry. Jack is constantly coming up with different and unique sandwiches so the menu does not get tired. They always have the top sellers but it's nice to try new taste offering's. Another great thing about Jack, is that they serve breakfast ALL DAY! Not til 1030 only unlike the other chains. Oh yeah don't even try to order breakfast at 10:32 because you just won't receive it. The one thing at this Jack that I cannot wrap my head around is that they have a fire place that can be visible from both the inside and out. I cannot imagine them doing a Fireside chat at Jack in the Box.??? If we lived in Colorado or Montana I could understand, but this is Vegas. Why does any one need a fire place. This location is always quick to take care of the guest and food comes out hot. Thanks for the consistency. read more

Jack in the Box - Such an odd amenity for a fast food restaurant. - Burgers Near Me - Las Vegas, Nevada

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These morons have messed up my food every single time I have gone for the last year. EVERY SINGLE TIME. stop hiring incompetent idiots. How hard is it to make something GRILLED instead of fried. Restaurant smells terrible too. All around horrible location. Don't go here. read more

What a joke. I was Standing in front of the register, no other customer in the dang dining room, all workers walking past back and forth, looking but no one would take my order. Smh. Took my business elsewhere read more

Fabiola is very rude and disrespectful has no patience for customers and this has been the experience every time I come here

Hit the drive thru for a quick last minute dinner. Service was good but the egg rolls we ordered were bad. Bad as in the pork had gone rancid. Had to throw them away. Waste of time and money. read more

Went through the drive through on 10/11/22 ordered two 4 piece chicken strips-just the strips, no drink or fries. Total was $15.15. Took forever to place the order, a long wait with the car in front of us as I think the car in front of us had an issue with their order, got home and there were sauces for 2 orders of strips, but only 1 order in the bag! My husband gave them a poor rating on Google, gets a response to contact their customer service. I try the link and it's a 404 error..so, useless. I then went to Jack in the Box website and proceeded to fill out their customer service form, explaining exactly what happened and there is an area to give your phone number and/or email for them to contact you (which I had requested and filled out both)-nothing! Theeenn I go onto my bank staement and found out they double charged me! Horrible! Absolutely zero customer service.. read more

First of all, I didn't receive my receipt. Should have been red flag #1. Secondly, I ordered a chicken fajita pita and the chicken inside was still frozen hard in the center. Inside of the pits was one sad tomato slice and literally 5 shreds of cheese. I tried to eat around the frozen parts and I just couldn't- it was so bad. I ordered chicken nuggets for my kid and they were great, thus the 2 stars. I LOVE JITB but will never visit this location again. Which is tragic since I live right down the street. read more

I am only giving a star because I have to. This is the only location that always I mean ALWAYS gives me crap for asking for extra sauces, it can be sweet and sour sauce or taco sajar or ranch. Their attitude is ridiculous, I ordered 12 egg rolls and I asked for sweet and sour sauce and she said "it's in the bag" I said I want more and she even asked who bagged my food how many did you put in the bag and she said 8. This bitch said ma'am u have 8 already. I yelled back and I want 4 more here's my debit card charge the dam thing. 4 sauces sweet and sour for 87cents. I go to other locations not a dam beep comes out of ppls mouth. Sauces are made to enjoy with the food, stop being so dam greedy. The sauce isn't coming out your dam paychecks. read more

I Door Dash a sausage croissant no egg. They sent me egg no sausage. I tried to call, but no answer.

If I could give this place a negative star I would. I've been to this location a few times and decided after a long day I would grab dinner here instead of the other local options. It was a choice I would regret the rest of the night. I ordered a spicy chicken combo, tacos, and egg rolls. Now with the drive through I understand how long things take so I wasn't mad about the wait. What I am mad about and still upset about is the order itself. When I got home, not even a 5 min drive from the location, the spicy chicken sandwich had ketchup in it (which we know it doesn't have and wasn't a big deal) but it also was cold and not cooked through all the way. I decided to call the restaurant to let them know and the manager on duty took my name said to bring it down for a refund. I then went to go eat some curly fries that I ordered and I got a half of a container! None on the bottom of the bag, just half of a container. I drove back to the restaurant and took the fries and the sandwich to the restaurant and explained to the manager what happened. After showing the manager that I just got this and called in, the manager said that I was a liar regarding the fries and they never ever give container of fries like that even though I just told her I got home and turned back around after our call. She said I had to have eaten them (which again I tried to explain to her I didn't and had called her once I got home She the looked at all the staff and proceeded to ask each and everyone of them if they would do that and of course they all said no. No matter what I was saying to her, I was wrong and they all were right. I asked for her managers information which I finally got but unless I apologized to her she would not be refunding me my fries and I cooked chicken sandwich. She said I could talk to her district manager and see what they have to say. I've never been so upset about a facility that I had to write anything but based on what I've read from other patrons of this location . I will never ever return to this location. I could care less about the 6.00 that would have been refunded. What upset me is the lack of customer service from a manager and its staffing showing you the problem and then making it seem like you're the one who cause it. read more

Of course the option for zero stars is non-existent and this experience just solidified why I hate spending money on fast food. I understand entry level positions are not ideal or fun however they are a great start for young ones. Franchise owners and managers clearly don't care about their customer reviews or satisfaction anymore. We did not order anything out of the ordinary one request for no mustard...received a burger slathered in mustard and one with extra pickles that came with no pickles. To top it off NO RECEIPT. If I had time I would have turned around and taken it all back. Keep your shit food and shit customer service read more