Pleasantly surprised. The sandwich was delicious! We had the Italian sub and it was yummy. I loved the fact that it was toasted. Reminded me of Quiznos which I loved. I definitely recommend read more

Fire Fire no way out Imagine in a Fire and have 3 options to get out and you must use only the 3rd one as the solution as 1st 2nd do not work 1/ Order onlone and get rewards discount that is offered. Gift Card NOT Accepted. Must pay cash or credit card. (Stuck with Gift Card sent by a friend or family member) Ask store for help and they tell you should be able to pay online which is not true and does not solve problem. Email customer service and communicate that is correct they are not setup for gift cards online. At least let the stores know the onfo. 2/ Order in store and pay FULL price with gift card and NO reward. At least you are able to use gift card. You ask the store for the rewards discount and they communicate to pay online with the gift card. The store does not know that is not going to work. The store more or less communicates not our problem. 3/ Problem to be solved A/ FIX problem and ADD Gift card for online purchase B/ FIX problem and add reward in store so customer able to get reward discount If there was a fire on a 3 story building. Let the building burn or call for help. If there was a cat in a tree use a ladder or wait for it to come down. Makes no sense. Ask AI how to fix the problem. If tech not able to solve find a solution. Company needs to assist customer better then communicating Idontknow. Firehouse food and service is Good Using 25% off reward online only Paying with gift card online NO Paying in person with Gift Card yes using 25% off reward in person NO Asking in store NO help with tough love no discount for rewards with Gift Card in store or online Would think Firehouse would have a solution. NO they don't. What would a reasonable person think? Should not have to waste time on the post, or ask the store, or call corporate office. Appears Firehouse does not support their customers or provide a solution to the problem. Really frustrating when the STORE mentions they have no control. So stuck with gift card if order online and only 25% discount. (stuck gift card not accepted) So stuck if paying in store and no rewards if paying with gift card. (use gift card and give no discount) Seems stupid! read more

My husband and I are big fans of Firehouse Subs and visit many locations regularly, but today's experience at this location was extremely disappointing. My husband stopped in during his 30-minute lunch break. When he walked in, there was no greeting at all. He waited for several seconds with no acknowledgment, even though an employee was standing at the register not helping anyone. When my husband asked if he could get some assistance, the employee said, "One second, I'm doing something," without any courtesy. After waiting about five minutes--precious time during a short lunch break--my husband asked again if someone could help him and mentioned that no one had greeted him when he arrived. The employee responded by saying, "I hate it when you people come in to the store." When my husband asked what he meant, the employee refused to repeat himself and only asked what he wanted to order. At that point, my husband no longer felt comfortable ordering food from someone speaking and behaving that way, so he left. I tried calling the store to speak with a manager and received no answer. We hope management addresses this situation seriously. No customer should be spoken to that way, and no employee representing Firehouse Subs should behave like that. We will be visiting the store in person to follow up and ensure this issue is handled properly. read more

Prices are insane. $20 for a medium sub, chips and drink. Portion sizes are small too. I'll go to Chipotle instead.

This is my go-to when I want a satisfying, fulfilling submarine sandwich. Usually it's in the mode of meatball, and I always go with the medium-sized because the small is a little too small, and the large is really big. They make the sandwich kind of fresh when you order, so if you order at the counter, you're gonna wait a few minutes, but it's worth it. From my latest visit I went with the steak and cheese. It turned out to be another good choice. Truth is, if you have a favorite or a type of sandwich you typically lean to, it will most likely turn out to be a good choice for you too. You're always greeted when you walk in and the place is always clean. read more

Firehouse Subs - Sweet & Spicy Meatball - Delis Near Me - Laguna Woods, California

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Came here in Saturday for lunch around 11:30am-12pm. There was no one sitting and eating but it seemed like the place was really dirty. The soda machine was sticky and I didn't get a drink bcuz of that. The floors were dirty and the place seemed to smell like B.O. What is cool about the location is that they carry hot sauces that would pair well with the sandwich. The guy behind the counter was nice and seemed to care about the service provided. read more

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The purpose of this message is to inform you about my experience at the Firehouse Sub in Laguna Woods located on El Torro Road, Orange County, CA. The reason for going to Firehouse Subs today was for the Mike promotion. I was excited to come and get the deal in addition to that it was my first time in 52 years. I have been living just down the road for about 10+ years and never stopped at this location until today. I went with my partner, and we ordered the Philly Cheesesteak, and the young lady was really nice. She had excellent customer service that I tipped. We decided to sit outside since the weather was nice and after about 20 mins we noticed that the person who ordered after us had his order and was also sitting outside. My partner questioned this, so I went inside and it turned out that the gentleman behind us got our food. I went inside to see if we could get a bag of chips for the inconvenience and just happened to be talking to the Store manager himself. I would describe him as 5'6, dark complexion, Light brown long beard. He went to tell me "it is not our fault that you did not get your sandwich, we do not have the courtesy to call you for your food and plus you are getting the free sandwich anyways" and I responded "no you messed up, you allowed another customer to get my sandwich, I have the right as the customer. It doesn't matter if the sandwich was free, you are not even giving me an apology." he said "I'm not going to even do that, you're wrong" I walked out stressed to tell my partner and she calmed me down. I went back inside after to check on the food, and he put my sandwich in the bag, and he slammed it on the counter. While this happened, I heard one of the associates tell the manager, "You could have at least apologized or give him the chips" and he responded to the associated "idc he does not get free chips from me." I got my sandwich and left the store and ate. He refused to give me his name but told him I would be reporting him. I urge you to please take some corrective action on this store manager or some sort of compensation to me for this horrible experience. read more

Tried the Hook and Ladder sandwich. Bread was light and fluffy and the best part of the sandwich. Meat was a less than other sandwich shops but still reasonable. The toppings were fresh. I like that they included a slice of pickle. The ambience is fire department themed. Plenty of seating available inside and outside. read more

Firehouse Subs - Hook & Ladder - Delis Near Me - Laguna Woods, California

I love this place very much because the sandwiches here are delicious, there was good service, and nice ambiance. read more

Firehouse Subs - Food. - Delis Near Me - Laguna Woods, California

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I went earlier this week to get a meatball sandwich. Normally the food is great. But on this day it was disappointing to find my bread and meatball got way too toasted. It was burnt. I would've said something had I known at the time. The two guys were nice enough they'd probably help me? But I'm wondering how it happened in the first place? read more

Firehouse Subs - My meatball sandwich was burnt!! - Delis Near Me - Laguna Woods, California

Troy took our order and was very rude. He should not be in any customer service type role. Management should re-evaluate this hire. On a positive note, the food was good. read more

Has a nice selection of good sandwiches. It never seems busy so the service is right on target.

I ordered a sub in store on 1/16/26 in the early evening with the girl that is Hispanic. I told her that I wanted extra mayo on my sub. When I got home to eat my sandwich, was there any mayo? No. Don't order a sandwich with her because either she doesn't listen, care or needs to have orders repeated to her. Furthermore, it says on my receipt that I didn't want any mayo on my sub which is incorrect. read more

Firehouse Subs is legit. I buy subs from them every so often and I feel like I get my money's worth with the abundance of ingredients piled on. I also just signed up for their rewards club so just waiting for my free medium sub when it's my birthday - February isn't that far away *silent sigh* THE FOODS | Subs and salads with a few select sides for those who need more than one thing on their plate (me). A few notable tid bits - they steam the meats and cheeses, and the bread is toasted (warm & fuzzy vibes). I pigged out on... - Firehouse Hero | Lots of meats and vegetables in this sub. It comes with roast beef, smoked turkey breast, Virginia honey ham, provolone, lettuce, tomato, onion, mayo, and deli mustard. I added jalapeños and caramelized onions at no additional charge. The flavors are a combination of savory, a little sweet, and the added jalapeño spice. One thing I will note is the bread tends to become really soggy on the bottom if you don't eat it quickly and because of this, I probably wouldn't save any for leftovers. - Oatmeal Cookie | The cookie is wrapped in cellophane and quite firm when I bit into it. Not a deal breaker with me. The raisin ratio is sufficient and I enjoy the oat and sweet flavors. THE ORDERING LOGISTICS | Ordered through DoorDash and had it delivered. WOULD I COME BACK? | Yes, their subs are deliciously filling! read more

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Subs are super duper tasty! I had the Cuban and turkey bacon.. both excellent.. only issue was putting the sandie down!! Firehouse is quickly becoming my favorite sandwich shop. Service was fine and ambiance good - clean and quick. Bonus: they have a freestyle machine! I so love Fanta strawberry zero and that's the only way to get it. read more

Chris and Hector were amazing. I came in for my free sandwich in my birthday. They wished me a happy birthday and up graded me to a large because I came in with my fiancé and we were talking about sharing. We will definitely be coming back to this location!! read more

I must say that this was the best sub I ever had from Firehouse out of 3 states. Christian was extremely professional even though an issue came up with a customer that was under the influence. My wife tried Firehouse Captain Club and I had the pastrami. We will definitely be back. May God bless this establishment in the name of Jesus Christ read more

Firehouse Subs - Pastrami - Delis Near Me - Laguna Woods, California

Order clearly says: No tomato, No onion, No ham... as you can see the sandwich has all 3 on it. The employee making it looked high out of his mind. Couldn't keep his eyes open or his mouth closed. Looked like he was on heroin. I tried to tell the manager Christian, who also sounded high, and he said, "Saying someone is high is discrimination." What??? I feel bad for small business owners, losing their businesses due to lazy, incompetent, drug using employees. Somehow places like In N Out seem to hire quality, professional, hard working staff for a very similar environment. This place won't stay open long like this. Not to mention a sandwich is $16! That's insane. read more

Firehouse Subs - Order clearly says: No tomato, No onion, No ham... as you can see the sandwich has all 3 on it. - Delis Near Me - Laguna Woods, California

I thought they were open til 9pm on Saturday night, but it seems they don't actually want to sell food in the last hour. I tried to place an online order, the system would not let us. Since we were maybe 5 min away, we got in our car. On the way, we tried to call to place a phone order so they could start on it, but no one answered the phone. When we arrived, there we no other customers. An angry-looking woman behind the counter never even acknowledged. We could hear someone in the back, but that person never came out. After lingering awkwardly for a couple of minutes, we left and took our money to a restaurant that was happy to accept it. Why do they spend so much money on promotions to get us to come in, then ignore us? read more

This place while expensive for a sub is hands down the best sub place in the OC. I have been at two locations, this one and the one near Joshua Tree and I loved both of them!!!! Outstanding and fresh!!!! read more

$16.74 for a sub and chips (no drink). They had a Spanish broadcast of a soccer match on the TV with the volume way too high.

The person that took my order was rude, the steak and cheese sandwich was suppose to be warm, it was cold.

The sandwich was over all good, but the female associate had a no care attitude. She was completely oblivious to any questions and needs additional training. read more

Sandwiches were great and i would come back, recommend this to others who are looking for a quick bite.

The best subs in Orange County - hands down! Staff is very nice and even gave my kids free cookies.

Been a regular for a long time. Never had a single complaint, food and service have always been top notch. Ambiance is nice, and the place is always clean. They were kind and even gave free food for the holidays. Definitely recommended. read more

Unfortunately this location is pretty dirty. The 1 employee was sitting and watching something on his phone when i walked in instead of cleaning up the restaurant. As a franchise owner of another food restaurant, this location has definitely dropped in terms of maintenance. 4 stars for decent service. read more

Definitely go here if you like being treated poorly & talked over after they make your sandwich in error. Be sure to expect that even if you're very basic & clear & they make a mistake, they'll argue semantics with you, & not only insist you are wrong but not not honor a refund or sandwich replacement. I ordered a sandwich simply with 3 items "only" & cheese was not one of these items due to my diary allergy. I drove away with family in tow to find out after taking a bite that melted cheese was all buried in my meal. When I called i was greeted by Julian who literally argued that all their sandwiches come with cheese & you have to say "no cheese" to have your food allergies honored. I experienced a lack of listening, entitlement & rude manners as he refused to hear me & repeated himself ad nauseam. I went back in the next day to get a replacement meal & I was refused. He wouldn't even let me have my receipt back. It's hard to believe this company would give manager keys to a person with the conflict resolution skills of a toddler & such a lack of respect or empathy for food allergies. This young man is need of retraining & a lesson in manners would be helpful too. If you read on in this thread you'll see many negative reviews about this location & Julian, I don't think it's a coincidence. I imagine a corporation of this size does not care about disgruntled individuals (as there's many customers in queue anyway) yet how we spend our dollars as a consumer is one of the few powers we possess. I will certainly never spend a dime here ever again & would discourage anyone I know from supporting any type corporation as such. read more

So, I know very well that food prices...and all prices...have gone up horrendously over a few short years. But, even though the Italian sub I ordered was above average in taste and quality (compared to the slop at Subway) I was disappointed for the PRICE. When I found out that the handful of chips in the extra-tiny chip bags were $2.00 apiece, I winced as I added them to my purchase, and decided to forgo a drink, even though I was quite thirsty and their selection looked good. After I got home and ate, I kept feeling almost guilty for having spent nearly $20 on a sandwich and handful of chips. It left me unable to enjoy the meal, sadly. IF Firehouse subs were a 10/10 in flavor...I could justify the occasional splurge. However, it was only about an 7.5/10, and way too expensive for me to go back again or recommend it to anyone else. read more

Our favorite sandwich shop is closed every Sunday. So, I came here by default, and surprisingly the sandwiches I got were delicious! Service: 4 out of 5 The lady at the counter wasn't particularly friendly or helpful. But, I'm just glad they were open. Additionally, considering how unhappy the lady looked, they got my order correctly, and the other guy that prepared the sandwiches did a fantastic job! So, I'm a happy customer. Can't expect much these days ya know. Food: 4 out of 5 Value: Average I ordered 4 items: 2 Meatball, Steak and Cheese, and Chili Bowl. The sandwiches were huge! I didn't measure, but it certainly looked longer than a foot. It came out piping hot, and very delicious! My husband and I traded half of our sandwiches. So, we both had half of each of the meatball and the steak & cheese. I couldn't decide which one I like the most. Both were equally good. The meatball had a good blend of parmesan and mozzarella cheese, and the marinara sauce gave it a delightful flavor. The steak and cheese was also just as good. I usually don't like Philly cheese steak sandwiches because some places tend to put too much green pepper and it usually overpowers the taste of the entire sandwich. But, this sandwich had a perfect blend of steak, cheese, mayo, grilled onions and pepper. It was really delicious! I also got my husband a bowl of their chili and he devoured that thing in a heartbeat. I didn't even get to taste it. He was a happy camper to say the least. My son had the other Meatball sandwich all to himself, and he too was a happy camper. The only thing I noticed that was average is their bread. It was ordinary, and the same quality as Subway. Moe's Deli still has the best quality bread. Ambiance: 3 out of 5 Plain looking, but clean interior with few tables inside. Finding parking isn't an issue, thanks to a spacious parking lot. Overall, this has been our go-to place for sandwiches during Sundays and certain holidays when our top picks aren't open. read more

Firehouse Subs - Meatball Sandwich, and Steak and Cheese....DEEvoured! - Delis Near Me - Laguna Woods, California

Now, let me first say that I have absolutely nothing against Firefighters or First Responders. Bless them. However, my experience eating here was so poor that I actually considered popping out my phone in the middle of the meal to type this up. Couldn't wait to get home and contribute an honest experience from earlier today, but the thought of it put me to sleep. Ordered a Medium 8" Engineer, a seemingly simple turkey, swiss, mushroom sandwich. Mushrooms were soggy, undercooked, and tasted like they were straight out of a can. Turkey tasted like some of the worst, processed, "smoked" turkey I've ever had. If I had to guess, it's turkey breast "gloop" formed into the shape of a turkey with smoke flavor added. Asked for a water cup, in which they stated their soda machine was down, and didn't even think of offering tap water (since it technically is, drinkable). New cashier says she can slide (or another word) me a water bottle instead, which I happily take assuming it was a courtesy. Nope! $2.99 tacked onto the check for a ditzy little basic bottle of water they probably get at wholesale/restaurant depots for less than $0.50! Refused it, thought the walk back to my car to get a bottle of water from it was more worth it instead. Sat down at a table by myself. Not hard to find a seat considering I was the only one in the restaurant for almost the entire meal - it was dead EMPTY. Admired the giant painting on the wall and the nice decor of Fireman jackets & helmets on the wall. Got my sandwich. Sad, joke of an "8-inch" sub sandwich. I've legitimately had a better sandwich at a gas station in the middle of nowhere out of desperation. $10.19+tax for a sad, horrible excuse for a "sub sandwich"... When instead, I could've literally walked to the Trader Joe's across the way - bought a WHOLE baguette and a full 8oz of sliced smoked turkey for less than that. Asked for Chili, since everywhere online said to try the chili. The employee says they don't have chili right now. He didn't even make another suggestion of getting a salad or their soup, or anything.. train your employees better! All-in-all: Extremely unenthusiastic employees, sub-par quality, sub-par size. Is that what they mean by "sub" sandwich? I feel scammed and will not be going back to this or any Firehouse Subs location. Do yourself a favor and go to Mr. Pickle's down the road or dare I say it - Even a Subway, anywhere. read more

Firehouse Subs - Medium 8" Engineer. $10.19 for this sad excuse of a "sub" sandwich. Do they mean sub-par? - Delis Near Me - Laguna Woods, California

Kid behind the counter has no idea what customer service is. Took 30 minutes to have 3 sandwiches made. When I asked what's taking so long he said "Relax" then started staring at me like he wanted to fight. I told this young disrespectful punk that you don't tell the customer to relax. Apparently, Firehouse Subs doesn't train their staff very well and they don't do anything when employees act like delinquents. So apart from dropping $12 for a Medium size, below mediocre sandwich and receiving crap service, I won't be going back....ever. read more

The food was delicious. I ordered a Hook & Ladder sub with a side of chili. The sub was warm and the melted cheese made me want to eat it right away. It was a good sandwich. The chili was also delicious with plenty of meat which was the best part. Food was nicely packed to-go. read more

Firehouse Subs - Hook & Ladder sub - Delis Near Me - Laguna Woods, California

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Attitude of employees stink! Couldn't get help with 3 employees and 2 customers in store waiting for their orders! This is the 1st time in here and wanted to try it out and found out it's my last! Jersey Mikes employees enjoy their job unlike firehouse subs! read more

It is so convenient to order on the app for pickup. I like many of the subs. Every branch I went to all have consistent quality of food. It also can come with a more balanced amount of veggie if you order extra veggies. read more

Couldn't have asked for better service or a better sub. Hector's customer service top notch

My Fiancé just left firehouse subs on her birthday unable to get her free sub because of an app error, the manager on duty was rude and did not try to resolve the problem. We come here every once in awhile but I'll never be back. Enjoy being stingy, there are plenty of sandwhich shops around that actually like their customers and like to make situations right. Went to Starbucks and got the free drink without a problem, that's a real company Update I called corporate and left an official complaint, I am to be contacted within two days. They were very apologetic on the phone, I plan to file this complaint against the owner who was rude on the phone and backed up his manager. His name is Julian and the lady from corporate said it is NOT required to have it loaded in the app just need to show ID. She also said the current app is NEW and many people are having issues with the birthday reward. I plan to follow through on this situation until it has been resolved, I never want anyone to have the experience that my fiancé did and I will make sure this does not happen to anyone else. read more

I will never order from this place again. I cancelled an order from Uber Eats and I was charged 100% of the meal. I called Firehouse Sub today and the manager could have helped me but he wouldn't. Really horrible service. read more

I had placed an order threw a 3rd party app and was unable to modify the changes so I called the store and spoke to Chris the manager and from the start he greeted me with such great service and really went above and beyond to make sure my order was correct. These are the type of people that make America great! I appreciate you Chris! My pregnant wife said the baby thanks you so much as well! Happy holidays! read more

Not at all impressed. Service was sloppy, all of our sandwiches were made incorrectly. Same goes for the salads, all three meals were not as ordered. Quality of the meat is not very good And they are very skimpy on the trees. Definitely not worth $12 for a sub. read more