when I called to place my order, it was almost time for the store to close, and I was about twenty minutes away, "Ruben" told me not to rush, that he would wait for me. his customer care is excellent. he really values the customer. When I arrived there, he welcomed me with a smile, and I'm truly grateful that such an employee works at this store, because it's very rare to find someone who values and cares for customers in this way. I really wanted to thank him, and it makes me want to keep coming back to this store to get sandwiches. I also want the manager to really support this person.Thank you again Ruben for your help read more

This review is for pick up order. It is easy to place an order on the app. Sometime I can find a deal that is going on on the app too. When I got there, my sandwiches were ready for pick up. It came in a box. It was just a great sandwich. Something about their honey ham I really enjoy. I tend to always get honey ham whenever I order a sandwich. White bread is softer than wheat bread, but both options are great. read more

Came here for dinner with my partner, and the gentleman behind the counter, Francisco, was so helpful and nice! He alone would make us come back! The food is amazing not surprised, and we can't wait to come back! read more

Around December 23rd of last year, I went to this place to get a tuna sandwich, there were two young ladies making the sandwiches. I sat down to wait while they were behind the counter making the sandwich. I could hear them laughing and they mentioned my name. When I got home my wife bit her half and the tuna was extremely salty. I know they added salt to the tuna on purpose. I went back they did not apologize, they just gave me a coupon for a sandwich. I asked for the owner's number and the business card they gave me had the restaurant's number. I called their corporate office but they never answered the phone. I have never gone back and never will. I do not recommend this place. read more

Haven't been here in years since what happen last time but I decided to go today hoping things have improved but it's still the same I was shocked the second I walked in one of the workers making the sandwich was getting mad and cursing out loud while working I was ready to order but got ignored so I had to use the tablet the poor old man next me took a bite of his sandwich only to realize that they mistakenly put onions on it they made him a new sandwich and he left another older lady walked in ready to order but was also ignored I've ordered my sandwich over 20 times these assholes put EXTRA EXTRA sauce and forgot the brisket I couldn't even eat it had to throw it away! I knew I should've checked my order but during the moment I decided to test there employees and see if my gut feeling was right and guess what it turns out I was right! (the picture is after I used 3 napkins already to take off the sauce) *CHECK YOUR FOOD IF YOU GO HERE AND ORDER ONLINE IT SEEMS THEY GET MAD WHEN YOU WALK IN AND ORDER FOR SOME REASON* read more

Firehouse Subs - New York Steamer - Sandwiches Near Me - La Verne, California

Came here for the 1st time and it was not a good experience at all. The counter top is way to high, you cant see over it or hear anything they are saying to you. i was not greeted with a friendly smile or attitude. i felt very uncomfortable and unwelcome here. I will stick to jersey mikes! read more

Love the firefighters memorabilia and themed decor throughout the restaurant. The items displayed are usually from retired local firefighters/houses. Shop each location has something different on display. It's almost like visiting a mini museum. And love that a portion of each purchase and $3 bucket goes to buy lifesaving equipment for first responders. Stopped by en route to a mini roadtrip and ordered a couple sandwiches for the road. Previously tried the Hook and Ladder so stuck with the same as we prev enjoyed this and were in a rush. These were perfectly wrapped to eat on the go. The staff was friendly and quick with our order. read more

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Their Smoked Turkey Breast is yummy. Nice flavor. I like that you can add additional toppings that are included in the sandwich/combo pricing. Though, their sub sandwiches aren't as filling as Jersey Mike's despite the medium sub size. read more

Firehouse Subs - Smoked Turkey Breast. - Sandwiches Near Me - La Verne, California

I was greeted and felt welcomed as soon as I walked through the door. Ruben was very helpful. My sandwich was super perfect. Definitely going back. read more

Your employees are rude and your bathroom is filthy. Clean it. I'm not even a customer just a door dasher and noticed how nasty it was

Very good meatball sandwich! Slowest service on the planet! Small inside. (7) tables for 4 persons each. Probably won't be back unless we order in advance. read more

Two meatball sandwiches! Bread was cold not toasted! Cheese was just thrown on top and it melted all down the sides and into the container! It wasn't even warm. If the kids working there would stop talking and joking around they might made a decent sandwich!! read more

Roxana!!!! On point best customer service !! One phone call and done! Roxana was very helpful ! AWSOME!! Keep Up the great work! read more

Aissa was suuuupeer nice to us. She told us they give high school students free drinks and chips and was just the most friendly ever. So kind and thoughtful. read more

Only go here if you want to be served food that isn't even edible! My first two visits amazing. My last two..... I'll never go back! This photo is supposed to be a chicken Parm sub..... Wth?!?! Also, don't bother calling. They don't answer their phones. read more

Firehouse Subs - Chicken Parm sandwich GROSS - Sandwiches Near Me - La Verne, California

After Hiking at Marshal Canyon Trail, on Sep 26, 2023, we decided to come to Firehouse Subs. We ordered two "medium Firehouse Meatball Wheat Bread Subs," with two chips and one side pickle. They ask if you want wheat or white bread and if you want a pickle on the side. The bread was nice and chewy and very warm. Also, the bread was toasted on the bottom. The meatballs had flavor and the cheese was delicious!! The sun was literally steaming the whole time we ate the sub. Now I know why they call it Firehouse Subs. Medium Firehouse Meatball $11.29 Wheat bread Pickle on side Combo $3.79 Medium Firehouse Meatball $11.29 Wheat bread No pickle Small fountain drink Chips Chips $1.99 Subtotal $28.36 Food $2.70 Beverage $0.22 Tax $2.92 Dine in total: $31.28 Tip: $2.83 Grand total: $34.11 Similarly, in regards to price, I think it's a little on the expensive side for two subs. What is the "food" charge? And what's a "beverage" charge when I paid for a combo and got charged for that too? All in all, I was literally weary about trying this place due to all the bad reviews. I highly recommend the meatball sub. I've always seen their commercials and wanted to try it, and now that I live in the area, I finally tried it and we were not disappointed. Goodbye subway, hello firehouse. read more

I've never had Firehouse Subs before since the one location in Baldwin Park had closed down years ago. However, I figured that "National Meatball Day" was a good time to try it, but didn't realize the closest location was in La Verne. However, I decided to bust that mission simply so I could say that I've tried Firehouse Subs. I ordered the Firehouse Meatball and the Sweet and Spicy Meatball. To my surprise, it was actually very good. I've never had a good meatball sub, so there's no comparison at this moment except Subway. And to that extent, it's obviously better than Subway. The staff were very nice as well. I was the only patron there, so we had a nice little conversation while I ordered on the app to capitalize on the $5 medium meatball subs. read more

Firehouse Subs - Sandwiches Near Me - La Verne, California

The food is good but the service could be improved. I put in an order at 7pm a d the app said it would by ready by 7:25. I came in at 7:30 and the order had not been started yet and only just got started once we said we were there to pick it up. If this was a one time occruacme that would be one thing but this is the 4th time. read more

I wish I could give this place a better review. I came here for a large New York Steamer, and I ordered it to eat in. Are the sandwiches supposed to be hot, or are they normally lukewarm? I tried the same sandwich before (also to eat in) and wanted to give Firehouse another shot. The cheese was melted, but I'm used to "hot" sandwiches having semblance of heat. If this is the second time I've had the sandwich this way, it's probably a normal thing. Lastly, while refilling the lids, a girl accidentally spilled some onto the floor when she opened the cabinet underneath the iced tea. She wanted to use those lids still or at the very least was joking about it. I'm glad her coworker was refilling the ice because he told her to throw them away as they were dirty. I appreciate seeing the four and five stars here, but unfortunately my experiences has been less than stellar. If the sandwiches are normally lukewarm, that's on me which is why I've given it the two stars read more

A decent sub, great service. The people working were very attentive and friendly, would definitely come back due to the service alone.

Came for the T-Mobile Tuesday deal. You get a medium Hook & Ladder sub (ham and turkey) when you purchase any another sub just show them the deal on your phone. Got the Cheddar brisket sub and the Hook & Ladder for free. Also for the Italian Sub and another Hook & Ladder for free. The subs were pretty good (my husband said that the quality and taste was better than Subway). Located in thr VONS shopping strip mall. Lots of parking. NO INSIDE DINING. Which was fine with me since I got my order to go. read more

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We ordered here and the employees were NOT working. My husband waited 45 minutes at the store and our order was still not received. He couldn't even get the employees attention because he was wearing earbuds. Completely ignored. The only order that was served in the 45 minutes we were there was cold and wrong. We took it as a loss and left. The owner/manager still hasn't contacted me about a refund. Sucks. We used to like going here but never again now. Save yourself the hassle and go to Jimmy Johns! read more

Absolutely terrible service. The most rude workers I've ever dealt with. Acted so bothered to do their damn jobs. Absolutely disappointing.

Yummy subs. I got the BOGO T-Mobile Tuesday deals. It is yummy. Turkey sandwich. They give you a pickle on the side. There is nice umami flavor to the sandwich and it is not too salty or too sweet. It is yummy. read more

Firehouse Subs - Turkey - Sandwiches Near Me - La Verne, California

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Employees ate extremely apathetic and no sense of urgency. I tried ordering postmates, and went to go pick up but the order wasnt ready. Employees look up disinterested and then look back down. No attempt to engage, nor do they look busy. One of them is haphazardly trying to make a sandwich. I ask about my order and they reply that their online system is down. Then look back down. I tried to understand the hype of a 15 dollar sub, but between the apathetic attitudes of the employees, the insane wait times, and overpriced sandwiches, Id just avoid this chain all together. This has been my fourth attempt trying to eat here and clearly they dont want business. Do not support this chain, nothing but a waste of money and energy. read more

This Firehouse Subs location can be found in the same plaza as Vons and Ross, specifically right next door to The Habit with parking available. I came by this location twice, once on a Wednesday around 12:45 pm and once on a Friday, right when they opened (around 10:30 am). When my husband and I came on the Wednesday, it was definitely busy with a long line slowly building. The employees working behind the counter were busy making sandwiches and the girl who was taking orders had to leave the register to take care of the soda fountain dispenser (they have a fancy digital one). So I waited a while to order. On this visit we ended up ordering: Medium Smokehouse Beef & Cheddar Brisket on Wheat, $9.09 prior to tax- My husband ordered this sandwich and enjoyed it. I didn't try any. His sandwich came with a pickle, which is wrapped separately in a plastic bag (which is nice so that the pickle doesn't make your sandwich soggy). This sandwich comes with smoked beef brisket, cheese, mayonnaise and barbecue sauce. The size is good enough to make you feel satisfied and hold you 'til your next meal. Medium Engineer on Wheat, $8.49 prior to tax- I opted for a turkey sandwich that also had sautéed mushrooms, lettuce, tomatoes, mayonnaise and mustard. When I ordered, I requested to omit the onions (I'm not a fan of raw onions). I only had half a sandwich for lunch and saved the half for dinner that day. I liked that the turkey was generous in this sandwich. I liked every bite of this sandwich and would order this again. This sandwich came with a pickle (also wrapped separately) like my husband's. I wished the wheat bread they have available was made of whole wheat bread like they do at Subway but still a great sandwich. Lemon cookies, $0.75 each, prior to tax- I had originally ordered a chocolate chip cookie but they ran out of them. Since I was already charged for the cookie and didn't want to wait for a refund, especially with the long line behind me, I just got their lemon cookie but I didn't have any since I'm not a big fan of lemon cookies. But my husband enjoyed both. On my next visit on a Friday, I ended up ordering: Medium Firehouse Steak & Cheese, $8.49 prior to tax - Just reading the description, this sandwich reminded me of a Philly cheese steak so I decided to order it and see how it taste and was wondering how it would compare to the cheese steaks that I have had when I had visited Philadelphia last summer. This sandwich came with sautéed steak, provolone, sautéed bell peppers, onions, mayonnaise and mustard. I liked that the onions were cooked. I thought this was not bad (but not the same as the one's in Philly, sorry) and thought it was quite filling. Oh and yes this sandwich also came with a pickle that was wrapped separately too. Wait time for our sandwiches to be made on Wednesday probably took 15-18 minutes and wait time for my sandwich to be made on Friday was maybe 5 minutes. Service was very friendly both times I came and would check out Firehouse Subs again in the future. read more

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I came in tonight around 8pm 2 gentlemen and a girl were working all 3 staff members were so sweet i had told them how i drove almost and hour just to come get a sub they all had great service the store was clean and food was amazing they kept asking if we needed anything made sure our food tasted good. Had a great experience and really feel employees like these 3 that were working are what sets businesses apart these days. I mentioned wanting jalapeño chips and the female employee was eager to help willing to go to the back just to open a box for me. Thanks guys for a great experience wish you all well! read more

Saturday 4/6/24 crew was really backed up. Maybe it was because of the backlog of online orders that were coming in before I arrived, but for one sandwich, the wait was pretty outrageous. The carbonation was out on the soda machine, with a pretty gross backup on the drain, the bathroom was out of soap, and tiles were stained from a recent roof leak (totally understandable, but indicative of poor location maintenance). Young crew with no management pushing things along. Hoping for better next time! read more

The sandwiches are good but the service is just too slow here. I've watched closely. It isn't the employees because they are working hard. It's poor management. Two employees, only one making sandwiches can't cover the lunch rush. It isn't an isolated situation, it's most times. 20 minutes plus is too long for two sandwiches with only three orders ahead of you. At Subway or Jersey Mikes, it is nowhere near this much of a wait. read more

This location is usually pretty awesome with their sandwiches. Today I received a sandwich with bread missing. This is unacceptable, they could've changed the bread if they burned it or whatever the case might be. It was a drive up order so people don't have time to be checking the sandwiches before they go. Hope this doesn't happen again or I will not be coming to this place anymore. read more

Firehouse Subs - Sandwich received during my drive up order - Sandwiches Near Me - La Verne, California

This has got to be the slowest 'fast food' place. What's even more disappointing is the fact we ordered, and took over 25 minutes to make 2 sandwiches, one guest ahead with 1 sandwich but the order was wrong. So frustrating to get all the way home and see it. Not an oh well if u are allergic and something is there. The place closed, the next day called SEVERAL times and no one answered. Over it. read more

Need way more people working. Got to place at 11:50am. So, lunch hour...get some freakin' help. Waited 50 min for a sub. One guy working. Waited 15 just to order. Ridiculous. Food is great, but c'mon read more

Service was horrible the sandwich was smothered in sauce and mayo. The meat was only in the middle and 4" from the end of the bread.

This location has the SLOWEST staff and worst customer service. I arrived to the store, no other customers were there, and there was no one at the counter. I waited and waited...finally this guy with ZERO personality came out- no apology for making me wait. Hurriedly took my order then spent over 20 minutes making 1 sandwich and a salad. About 15 minutes in, another customer came in, apparently an on line customer. My guess is he only started her order when she walked in and made me wait. (He should have let me know he was working alone and given me the option of ordering before I did, letting me know he needed to fill another order before mine. I only ordered because there were no other customers in the store and didn't have a lot of time. Whoever owns this location-break down and spend some money on turning on the air conditioning, it's summer, turn on the air, it's humid boarding on hot in your store. Also inappropriate to ask if customers would like to leave a tip prior to service....wish I hadn't left one, definitely not deserved. read more

Yuk rotten lettuce! Not going back here again rotten lettuce. They have a Vons next door lol very sad read more

Firehouse Subs - Rotten lettuce - Sandwiches Near Me - La Verne, California

the wait for out lunch took way way too long. my husband has been there many times. I said let's go to firehouse, his comment was it's a long wait. I said let's try again, and guess what way too long for Lunch. we were the only ones in the restaurant. we were there and 5 different people came in and not one one was eating when we left, sad very sad. 2 Highways patrols came in and was wondering why it took so long. sad read more

We have lunches delivered to our Claremont office nearly every day, and have had catering orders from this LaVerne location before, but TODAY, we got the most depressing looking sandwiches from this location! They literally had nearly NO MEAT or CHEESE in any of them! Mostly lettuce with one skinny deli slice of protein! I called to speak with the manager. A woman answered stating she was the manager. When I exxplained what we received, she said "sorry", and made no attempt to retain me as a customer. She only said she "would talk to her staff". I told her that we ended up ordering from Jimmy Johns to replace the lunch that Firehouse sent. That didn't seem to bother her in the least! So, now we have received horrible quality food and horrible customer service!!! NEVER AGAIN!!! (and clearly they don't care that they lost a good customer!) read more

Firehouse Subs - This is what you get from this location! - Sandwiches Near Me - La Verne, California

had a good experience the first time. Second time my wife ordered a chicken parmesan sandwich and got a meatball instead. The girl obviously didn't know how to make the special sandwich and even her coworker told her that now she needed to learn how to make it. I ordered a Hero and the flavors were off in the meat. The bread was a bit stale. The employee put our order on the counter and shouted out my name even though we were the only people there except for the manager talking with a gentleman about the health of the franchise and stock prices instead of watching over her pathetic employees. Lost my business. Back to Subway. read more

So T-Mobile offered a free medium sub from firehouse, i decided to pay them a visit. I have never heard of firehouse so i didn't know what to expect. COVID requirements were being followed by all employees. There were 4 employees if I'm not mistaken, it seemed like the one on the register was the manager, she seemed to know more than the other 3. The girls making the subs were ridiculously slow. We waited 10 mins for two subs. My first impression of the sub was it not only looked good but it smelled sooo good. I ordered the steak and cheese sub. However, it was very small and flat, and only less than half the sub had any meat in it. I was very disappointed. If they were running low on meat why didn't they just tell me. I basically ate bread with melted cheese and green bell pepper. I can't say if I'd give them another visit, since i didn't pay for the sub i don't feel like i can complain much, but who ever trained these employees needs to go back and retain them. Also if your employees are holding up the line, as a manager you should jump in and help until things are back in motion. read more

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Very long waist lunch time Need more staff and more organise for better service only two persons and the customer cannot find a place to stay Several people leave while I am waiting read more