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    Firefly Smart Homes

    5.0 (1 review)
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    Services - Firefly Smart Homes

    Home automation repair

    Component automation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    Home system automation

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    6 years ago

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    Vivint

    Vivint

    1.3
    (24 reviews)

    The single solitary reason why I gave you more than one star is because the initial sales and…read moreservice was good. Mo set us up, and he was great. Your technical support, on the other hand, is trash. I had an appointment today for y'all to come fix my doorbell camera. I was given an 8AM-Noon time window. I work nights. I DON'T do 8AM, but I wanted this fixed, so I scheduled it. Got up at 8AM and by 11:40, nobody had shown up. That's when I got on live chat and started getting canned answers like "the technician has been dispatched", and telling me the technician is in my area and should be contacting me soon. What a load of crap. I was told I could receive a call from a supervisor "in a couple of minutes". That didn't happen. I finally had to call and talk to a live supervisor, who proceeded to inform me that the tech assigned my work order WAS OUT OF TOWN DOING AN INSTALL!!!!! I asked if my order could be transferred to a tech who's actually in town, and was told NO. You mean to tell me that, in a city of nearly 250,000 people, there is not ONE single tech that can jump on this and make it right?!?!?!?! I've lost a lot of respect for Vivint, and it's going to take more than a damn $42 credit to get that back. You have to earn it. All I proceeded to get from that supervisor was the token apology, which I got sick of hearing, and an offer to reschedule. Today was the best day for me, and that's why I scheduled it for TODAY!!!!! I held up my end of the bargain and got my butt up at 8AM for this, and wasted the next 5 hours, only to be shown that my time MEANS NOTHING!!!!!! I told that supervisor that it appears Vivint had gone the way of AT&T and others. Good sales and service at the time of sale, but absolute CRAP going forward. I don't really want to do business with Vivint anymore, but I feel like I'm stuck. There has to be someone out there who cares about their customers months and years down the road. There just has to be. Expecting me to be available in a time window, only to have y'all blow it off: NOT COOL!!!!!! Lying to me and telling me the tech is in the area and will be contacting me soon: NOT COOL!!!!! Seemingly not getting a phone call from anyone at Vivint because they really want to solve an issue: NOT COOL!!!!!! Wanting YOU to call them, wanting YOU to log on to their website, wanting YOU to initiate anything at this point: NOT COOL!!!!!! Acting like you don't really care whether or not you have my business: NOT COOL, but LOUD AND CLEAR!!!!! I'm soooooo very close to telling y'all to come get your equipment and buzz off. Just once, I want to see a company bend over backwards in the name of customer satisfaction. JUST ONCE!!!!!!!!!!

    If you are considering Vivint please save yourself the headache and money and just don't! There is…read morea reason you see all the bad reviews following this one, the company is poorly ran, the customer service is useless, and you will end up paying thousands to try and get out of a long term contract. Thus company is truly abysmal and they should not be able to operate the way they do. So PLEASE heed mine and all of the other warnings on here and just use a company without contracts like Ring or SimplySafe and save yourself the time and money. Honestly they have more and better products anyways.

    Firefly Smart Homes - homeautomation - Updated June 2026

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