DT security - Lubbock did an exceptional job Helping me secure and protect my investment property…read moreIn Lubbock. They were prompt. They took the extra time in wiring everything so no wires were visible. They did a full tutorial, showing me all the benefits and features of the system, and I can speak of no higher regard about the company, DT security, Lubbock and also Chris the manager and owner A+ all around, and I would recommend them to anybody looking to get quality protection and security for their home or business through a company who truly puts the customer first

My family and I bought the ADT security system from Chris a couple of months back. We have place a…read morelot of trust in ADT to protect our family, memories and home. Chris and his other technician were awesome and very professional. They stayed late to finish the installation even while it was raining. I greatly appreciate attention to detail and how the alarm system works. They didn't make us feel dumb. I will definitely recommend Chris and ADT. THANKS AGAIN!

Alan Rich reached out to me when i call to get set up. I had issues with getting back on the…read moresecurity cameras at my job. He called me to set up a time, when he could help me get back on to the system. He was very helpful and patient. He also had the time to run through some of the ways to use the system, which I had no clue about. I was very impressed with the way he handled it with me. took time to show me new stuff on the system. Thank you, Alan Rich, I would recommend these guys to all my friend.

From the owner: Profession Services for Access Control, Fire Alarms, Surveillance, Controls, Intrusion Systems. read more

The single solitary reason why I gave you more than one star is because the initial sales and…read moreservice was good. Mo set us up, and he was great. Your technical support, on the other hand, is trash. I had an appointment today for y'all to come fix my doorbell camera. I was given an 8AM-Noon time window. I work nights. I DON'T do 8AM, but I wanted this fixed, so I scheduled it. Got up at 8AM and by 11:40, nobody had shown up. That's when I got on live chat and started getting canned answers like "the technician has been dispatched", and telling me the technician is in my area and should be contacting me soon. What a load of crap. I was told I could receive a call from a supervisor "in a couple of minutes". That didn't happen. I finally had to call and talk to a live supervisor, who proceeded to inform me that the tech assigned my work order WAS OUT OF TOWN DOING AN INSTALL!!!!! I asked if my order could be transferred to a tech who's actually in town, and was told NO. You mean to tell me that, in a city of nearly 250,000 people, there is not ONE single tech that can jump on this and make it right?!?!?!?! I've lost a lot of respect for Vivint, and it's going to take more than a damn $42 credit to get that back. You have to earn it. All I proceeded to get from that supervisor was the token apology, which I got sick of hearing, and an offer to reschedule. Today was the best day for me, and that's why I scheduled it for TODAY!!!!! I held up my end of the bargain and got my butt up at 8AM for this, and wasted the next 5 hours, only to be shown that my time MEANS NOTHING!!!!!! I told that supervisor that it appears Vivint had gone the way of AT&T and others. Good sales and service at the time of sale, but absolute CRAP going forward. I don't really want to do business with Vivint anymore, but I feel like I'm stuck. There has to be someone out there who cares about their customers months and years down the road. There just has to be. Expecting me to be available in a time window, only to have y'all blow it off: NOT COOL!!!!!! Lying to me and telling me the tech is in the area and will be contacting me soon: NOT COOL!!!!! Seemingly not getting a phone call from anyone at Vivint because they really want to solve an issue: NOT COOL!!!!!! Wanting YOU to call them, wanting YOU to log on to their website, wanting YOU to initiate anything at this point: NOT COOL!!!!!! Acting like you don't really care whether or not you have my business: NOT COOL, but LOUD AND CLEAR!!!!! I'm soooooo very close to telling y'all to come get your equipment and buzz off. Just once, I want to see a company bend over backwards in the name of customer satisfaction. JUST ONCE!!!!!!!!!!

If you are considering Vivint please save yourself the headache and money and just don't! There is…read morea reason you see all the bad reviews following this one, the company is poorly ran, the customer service is useless, and you will end up paying thousands to try and get out of a long term contract. Thus company is truly abysmal and they should not be able to operate the way they do. So PLEASE heed mine and all of the other warnings on here and just use a company without contracts like Ring or SimplySafe and save yourself the time and money. Honestly they have more and better products anyways.

Amazing job and such a kind Gentleman. I had to change the lock up on the front door and fix the…read moreback door. Completed both with speed.

I was very impressed with the ease and efficiency of getting my front door unlocked. Spoke with a…read moregentleman on the phone last night, and this morning he was at my house. He was polite, friendly and very knowledgeable. It didn't take him long at all, plus he answered all sorts of random questions while he worked! He was very kind. I would highly recommend them and would not hesitate to use them in the future! Thanks again!!

Just want to get a Sonos system overtop throughout my whole house and very little information is on…read morethe website or in contact list to figure out what the heck they can do.

We installed a home theater in our basement. After extensive research on equipment and shopping, I…read moredecided to do business with Hi Fidelity in Lubbock. In my opinion, the quality they bring to your home is top notch. Beginning with demonstrating equipment in the store, then tailoring a system to your personal needs and finally pushing the go button...they demonstrated product knowledge and technical expertise as well as the resources to bring it to fruition. At purchase and installation, they provided exactly what I expected. What I didn't expect...we had an equipment failure (cable went bad in the ceiling) when the system installation was probably out of warranty (8-12 mo.)...but it was never even brought up when I called. The fix required another component or two and some labor. They promptly fixed it...no charge. Kudos to Mike Waller and the guys at Hi Fidelity Lubbock!!

These guys are worth their price. We had a last minute install and received prompt service,…read morehigh-quality tilt mount for our new 75" tv. They were on time, installed it quickly with my approval, cleaned up afterwards. I'm definitely satisfied with their services and would use them again.

From the owner: Hub City AV & Security LLC is a locally owned and operated home automation services company…read moreoperating out of Lubbock, TX and serving Lubbock County and surrounding areas. We specialize in security camera installation, residential & commercial automation, home audiovisual, plus much more. We take great pride in the quality of our work and our exceptional customer service. If you are looking for a home automation services company in Lubbock, TX please give us a call today.

2 issues. 1. A former coworker had this system. Her home got…read moreinvaded by someone who crawled through the doggie door. He pulled out the adt unit and since the signal went dead, adt never picked up on the problem of the lost signal. 2. Our unit was not working and my husband was instructed to fix it. He shouldn't have had to do adt's job. No working system yet we were being charged for the non-working service. Don't waste your time and money on this company.

Make sure you look at the contract or you will be stuck with paying 75% of the rest of the contract…read moreterm. Find someone who doesn't make you sign a contract.

So glad I decided to get IHS to install my security and home theater. Everything turned out…read moreperfect. Was almost gonna do my home theater myself...so very happy I did not. The IHS install gave me options and solutions to things that I would have never thought possible. Thanks a million Intelliget Home Solutions.

From the owner: After spending years working for several large security companies, our founder discovered a…read moredisconnect between the values of the customers and the Corporations. Corporations lacked the empathy, and morality that customers deserved and decided he could better for-fill those needs by creating Intelligent Homes Solutions. We provide our customers with fast, reliable, and inexpensive solutions for security, surveillance, automation, audio video, and monitoring needs. Our service map extends to all the communities in the west Texas area.