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    Fire Station 21

    5.0 (2 reviews)

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    15 years ago

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    Social Security Administration - 3140 16th St

    Social Security Administration

    3.0(2 reviews)
    1.2 miMission

    I went to the Social Security Office on 16th street to order a new Social Security card and the…read morewhole experience from the moment I entered the door was easy and painless. First of all the wait to see a clerk was very fast (having an appointment I believe helps..) and the new office unlike the old place was very pleasant. I waited only less than 10 minutes from the time I walked through the door to speak with the clerk. The person I dealt with, Ms. Morales was a pleasure to deal with. She was well spoken and it was very easy to understand her directions and questions to me. She had a very relaxed but very focused attitude and she was very sharp. There was a error in the spelling of my name which needed to be corrected on their records and she fixed that immediately with no problems. Once I ordered my new card with the correct name, she reviewed my retirement benefits because I had submitted my application online. She made me aware of some errors and unanswered questions by me on the application and fixed those problems as well without me having to ask her. Then to add icing on the cake, when I left their offices Ms. Morales made a point of following up on her own with my retirement application. Even though I didn't ask her to do it, she went ahead and help make sure the application was gonna be processed. When I returned home I found a message on my phone informing me that she had followed up with my retirement benefits.....NOW THAT IS SERVICE AND GOING THE EXTRA MILE. Iwas really very impressed by her professionalism and quick thinking. This is really what made the experience so nice. Dealing with government agencies can be difficult at times but dealing with Ms. Morales was a joy and a pleasure. Someone should give this young lady a promotion !

    They are rude and super slow I had an appointment came and registered on my phone before my…read moreappointment like it said on the text and I've been here waiting for 1 hour. I made an appointment for a reason but I guess they don't respect people time here.

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    Social Security Administration - New office on 16th Street

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    New office on 16th Street

    San Francisco County Clerk's Office - The County Clerk's Office's inside beautiful City Hall

    San Francisco County Clerk's Office

    4.0(22 reviews)
    1.2 miCivic Center

    Wow, 5-star all the way. The County Clerk's Office saved us when I thought we'd run out of options…read more Other than my son's high school ID -and he'd just graduated - he has no other ID: No driver's license, no passport. SAT is in a day and with a closer look at the College Board's legalese I realized he might not meet the identification requirement. We needed something in hand -and fast. The solution: A SF City ID. The County Clerk's amazing Erik helped me find a supporting document in my son's name with his address that'd suffice (his monthly health insurance bill I pay online). He waved us from chairs - in the middle of his lunch break no less- to get my son's ID made. Because of the County Clerk's Office, my son got into the SAT this morning with no issue; I'm so relieved. Thank you Erik of The County Clerk's office. You are our hero.

    Staff at the San Francisco County Clerk's office is amazing. I needed a copy of my birth…read morecertificate for CA Real ID that i've postponed for too long. I placed the order using their online form late at night, and someone called the next morning that it was ready. A person called, not a robot! I picked it up today, everyone very nice and helpful. I asked, they don't seem to have a pickup deadline. The outside vendor VitalChek was useless. Fill out online form, sign, have form notarized, scan form, scan copy of DL, all for a hefty sum. Then they CANCELLED my order saying they could not process, and i needed to get my name officially changed, because my birth certificate has ONE different letter (parents gave me a foreign name that can be spelled either way). Skip the hassle of using the vendor, and pick up directly from the County Clerk if you live close enough. So much more efficient, plus City Hall is a beautiful building and so nice to visit.

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    San Francisco County Clerk's Office
    San Francisco County Clerk's Office - It's official!

    It's official!

    San Francisco County Clerk's Office

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    San Francisco Passport Agency

    San Francisco Passport Agency

    4.2(750 reviews)
    1.3 miCivic Center

    The agency here is the BEST govt operation I have EVER experienced…read more The staff was helpful / courteous and efficient ! I was especially impressed with Lee in window 4 and Madilyn in window 14 . The entire experience has renewed my faith in government !!!

    Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.

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    San Francisco Passport Agency - Picture Perfect Passport Photo

    Picture Perfect Passport Photo

    San Francisco Passport Agency - Get a Passport Card and Book

    Get a Passport Card and Book

    San Francisco Passport Agency - Passport Photos available on the first floor of the building starting at 6:30AM - 3PM.

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    Passport Photos available on the first floor of the building starting at 6:30AM - 3PM.

    Fire Station 21 - publicservicesgovt - Updated May 2026

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