Service is great it's the people that go there who waste time. Please wrap it up, people are here…read morefor business. Don't blame the workers because it is the patrons. Please respect everyone's time. Highly recommend with my utmost respectful regards.

Great experience at the Social Security office. The staff was very kind, professional, and helpful…read more The wait time was surprisingly short, and everything went smoothly. Definitely appreciated how organized and welcoming everyone was!

lol, my emotion is mixed…read more I went to see if EBT Application was fixed, no response I received a pile of applications. The people there are incompetent/useless better turn on my wifi & laptop. No call returned, positive note do volunteer and help the poor. Smile I don't mind helping the bums

For all the help that happens here in this location I give it four stars. I'm taking a star away…read morejust because it really needs to be updated like they did at the DMV. Regardless, the people who work there really want to help everyone who walks through the door. For that I am grateful and so should the people of San Francisco.

I went to the Social Security Office on 16th street to order a new Social Security card and the…read morewhole experience from the moment I entered the door was easy and painless. First of all the wait to see a clerk was very fast (having an appointment I believe helps..) and the new office unlike the old place was very pleasant. I waited only less than 10 minutes from the time I walked through the door to speak with the clerk. The person I dealt with, Ms. Morales was a pleasure to deal with. She was well spoken and it was very easy to understand her directions and questions to me. She had a very relaxed but very focused attitude and she was very sharp. There was a error in the spelling of my name which needed to be corrected on their records and she fixed that immediately with no problems. Once I ordered my new card with the correct name, she reviewed my retirement benefits because I had submitted my application online. She made me aware of some errors and unanswered questions by me on the application and fixed those problems as well without me having to ask her. Then to add icing on the cake, when I left their offices Ms. Morales made a point of following up on her own with my retirement application. Even though I didn't ask her to do it, she went ahead and help make sure the application was gonna be processed. When I returned home I found a message on my phone informing me that she had followed up with my retirement benefits.....NOW THAT IS SERVICE AND GOING THE EXTRA MILE. Iwas really very impressed by her professionalism and quick thinking. This is really what made the experience so nice. Dealing with government agencies can be difficult at times but dealing with Ms. Morales was a joy and a pleasure. Someone should give this young lady a promotion !

They are rude and super slow I had an appointment came and registered on my phone before my…read moreappointment like it said on the text and I've been here waiting for 1 hour. I made an appointment for a reason but I guess they don't respect people time here.

This place is completely unprofessional and disorganized. We had a confirmed appointment at 2:10…read morePM, but when we arrived, the office was closed without any notice. According to the security guard, they were supposed to call us to come in at 10:00 AM instead. What kind of professional business operates like this? We never received a single call, text, or email. To make matters worse, the staff we did encounter were extremely rude and used inappropriate, offensive language. It was clear they had no idea what they were doing. I would not recommend this place to anyone under any circumstances.

Best great easy fast online for fill you forms I recommend it helps lots I received my application…read moreanswer fast and clear

Needed to check on my PFL Claim. I got there right when it opened at 8am and there was very little…read morewait. The gentleman that helped me was very kind and knowledgeable.

The office itself was efficient. The internal systems are a complete mess, and you CAN'T CALL THE…read moretoll-free number for help (no one answers). A simple code was missing from my doctor's submission--EDD SAT ON THE FORM FOR 3 WEEKS. I can barely walk and had to travel from Concord to SF because the phones don't take calls. EDD told me the doctor's code on a form was incorrect--is there no way to have mentioned this online? This would have saved me a 4-hour round trip, $14 in parking (with several blocks of hobbling with my walker to the office). I pray that they fix this. I don't want to go back to SF to go through this again.

Got here at 12:18pm and out by 12:45pm. I was quite surprised. There were 4 windows open and about…read more10 other people waiting.

If you're patient and diligent enough to wait to speak with an SSA representative by phone, you'll…read morelearn how to obtain the info you're seeking and if the rep doesn't know or has no way of predicting the unknown, they'll be honest and tell you so. Be respectful and grateful for their assistance. Cutbacks haven't made their jobs any easier.

Wow, 5-star all the way. The County Clerk's Office saved us when I thought we'd run out of options…read more Other than my son's high school ID -and he'd just graduated - he has no other ID: No driver's license, no passport. SAT is in a day and with a closer look at the College Board's legalese I realized he might not meet the identification requirement. We needed something in hand -and fast. The solution: A SF City ID. The County Clerk's amazing Erik helped me find a supporting document in my son's name with his address that'd suffice (his monthly health insurance bill I pay online). He waved us from chairs - in the middle of his lunch break no less- to get my son's ID made. Because of the County Clerk's Office, my son got into the SAT this morning with no issue; I'm so relieved. Thank you Erik of The County Clerk's office. You are our hero.

Staff at the San Francisco County Clerk's office is amazing. I needed a copy of my birth…read morecertificate for CA Real ID that i've postponed for too long. I placed the order using their online form late at night, and someone called the next morning that it was ready. A person called, not a robot! I picked it up today, everyone very nice and helpful. I asked, they don't seem to have a pickup deadline. The outside vendor VitalChek was useless. Fill out online form, sign, have form notarized, scan form, scan copy of DL, all for a hefty sum. Then they CANCELLED my order saying they could not process, and i needed to get my name officially changed, because my birth certificate has ONE different letter (parents gave me a foreign name that can be spelled either way). Skip the hassle of using the vendor, and pick up directly from the County Clerk if you live close enough. So much more efficient, plus City Hall is a beautiful building and so nice to visit.

The wait time can get a bit long but other than that I've always gotten the assistance I came for.read more

My name is Ashlyn Nowlin, this review is for Olga Chekunova. This woman is amazing, I'm so thankful…read moreto her. Olga is very professional punctual she contacts you. She makes things stress free she does her job very well, she does this so kindly. We need more people like Olga in this world. Thank you Olga Sincerely Ashlyn Nowlin

Oh, it is still terrible. I just wanted to update: when I called social security again, the problem…read morewas researched and the lost funds returned. (Also: I need to apologize for my misspellings and my grammatical errors in my last review. I was very shaken up: that was how terrible the S.F. office was!)

Quite an efficient experience. Technological improvements in the waiting experience.read more

The agency here is the BEST govt operation I have EVER experienced…read more The staff was helpful / courteous and efficient ! I was especially impressed with Lee in window 4 and Madilyn in window 14 . The entire experience has renewed my faith in government !!!

Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.