I have been trying to reach this company for over a month and all I get is an answering machine and…read moreno return call - are they out of business? They installed my heat pumps a couple of years ago and did a great job so I wonder where they have disappeared to.

Great company. Kevin is extremely knowledgable and eager to share what he knows. Doesn't try and…read morepush replacement of the unit or other expensive repairs. Super responsive too. The type of expert that I would recommend to family.

I had this company's "service" in two separate homes. The first was a rental, so no choice, but…read morepeople told me he had the lowest prices, and it was years later, so I went with him again in spite of my having experienced him as being rude in the first home. He is not only rude, he is less than honest in his dealing with people. He moved the tank to in front of the gate to my backyard, so I couldn't even use it, and when I told him not to put gas in it because I wanted it moved, he took the tank away. He gave me a snotty little face and wave as he left. Then his wife called me and told me I had $900 on account with them. I told her he took the tank, but he brought it back and put it in the same place, so I told him to move it or not put gas in it. I never got my $900 worth of gas. At first when I called about it, they said, "No, it was only $300 (something)." But that changed to nothing by the next time I called. He is rude and dishonest.

This past spring my husband and I opened our summer cottage and to our dismay we had no gas. Upon…read morecalling Columbia Gas we were greeted in a friendly and concerned manner. The receptionist took our information and within minutes returned our call stating that a delivery truck was heading our way. Just luck that a truck was in our vicinity, or good customer service? It's nice to know that unscheduled emergencies can be handled courteously and expeditiously. Oh, and the price, we found out later was competitive! Thanks, Columbia Gas!

Highly recommend! Honest, reliable local guys who will play fair! I thought something was wrong…read morewith my furnace and it turns out it was just normal boiler noise. Thank you for honesty.

Very happy with my results. Kyle was quick to respond and he looked extensively into my situation…read more My needs (though not urgent) were met within 24 hours. None of the other HVAC businesses I contacted wanted to install a Wifi thermostat. I love my Nest © and I would highly recommend DM HVAC when you need help with your heating/cooling system.

Bob Jones was assigned to us through my home warranty company. They were fantastic! I put in a…read moreservice request during the evening on a Thursday, and they showed up Friday morning. Wow! They *quickly* diagnosed the issue, fixed the issue, and my AC was back on in less than a 1/2 hour. I am so pleased with their professionalism and knowledge, as well as their willingness to explain the issue to me so I can prevent it/watch out for it in the future. I highly recommend them! Thank you!

After waiting over six weeks for my water heater to be replaced by the first contractor assigned by…read morehome warranty company. I was finally reassigned Bob Jones. My water heater was replaced in one day! Super prompt and excellent communication!

We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.

Our brand new Whirlpool fridge started to have huge temperature fluctuations, one day everything…read morewould be frozen, then a week later, it would be above 45 degrees, and we would throw the food out as a safety precaution. We called Whirlpool, and they assigned a repair company. Some of the dumbest individuals I've ever came across. After two weeks of dealing with them, I called Whirlpool back, and demanded that they send someone better. I can't say enough good things about the Appliance Specialist. I was able to call, and either get a hold of someone, or get a call back in a reasonable time. They never forgot about us. They were great at knowing the equipment, and dealing with Whirlpool to get the correct parts sent. They were great about Covid safety. I know who to call once my warranty runs out.

The technician was great. Fixed the problems quickly and efficiently…read more The office secretary was poor. She didn't check her emails for 2 days, to see my confirmation of the appointment. Then she got snooty when I called to see why the technician never showed up for the first appt. Poor communication skills.

In 2014 Bill from Boss Mechanical gave us a competitive bid to install a new furnace. He and his…read moreemployees did an excellent job. 2018 I called with an air conditioner issue that he promptly fixed. Today I have to give Bill a big shout out. It has been 90 degrees. Last night our air conditioner stopped cooling. I called Bill ( on a Sunday). He promptly answered. While he had a zillion calls coming in he made three suggestions. One, make sure your filter is clean. Two check the breakers if it doesn't have power. Three hose down and clean the unit. If all that didn't work he would get me on his schedule. The hosing did the trick!!! So grateful for his wise counsel.

Texted Bill at 10 pm regarding a broken water heater. His crew delivered, installed a new water…read moreheater and removed the old one by noon the next day!! So grateful to know I can count on him and his professional crew! Will use again and would recommend to family and friends.!

Very professional. Came within an hour. Fixed problem within a hour. WILL HIGHLY RECOMMENDread more

those bad reviews must be fake, most of this companies reviews are on Google and they are all five…read morestar!! Randy is a great understanding and intelligent guy, he diagnoses quickly and gets it done!! all plumbing issues!!