When we first started using Finks, I would have given them 5 stars. We recommended them to 3 of our neighbors who started using them as well. That all changed on our last service by Finks, they broke the timer cog on our softener, then explained to my wife we would have to regen manually and said they were closing down the business so they wouldn't be able to order the replacement part and fix the timer. On my next service with someone else they said Finks must have over tightened the fill port on our acid Neutralizer tank because they needed to use channel locks to open and now it leaks constantly $1800 to replace the tank so I have to bypass it which turns everything blue! Probably wise they closed their doors because there work quality and ethic went to a I don't give a s#it attitude, probably good for the consumer they're out of business. read more