The staff were incredibly helpful and friendly at this location. We had a wedding party of eight…read moreand they eagerly accommodated us with a prank that we wanted to pull on a friend. Another groomsman forgot a gift card in his suit and the staff offered to find and send a picture of it back to us so that we could use it that way. Very helpful

This was genuinely the worst retail experience I've ever had. I came to buy a pair of dress socks…read morewith my boyfriend and there was no sales rep behind the counter. We've been sitting here for 45 minutes as people come in early for their fittings and are prioritized over the other patrons (again, 20 minutes early for their appointment). Nobody acknowledged the 5 of us in line until my boyfriend walked up to one of the reps to ask for help. There was no acknowledgement of the wait or lack of support. It was truly like I was in the Twilight Zone and they didn't want to make the sell. Will never go back, my boyfriend can go sockless next time and we'd both be happier than we are right now. Better be the best pair of socks he's ever put on his feet after the torment we just experienced.

You can get some really killer deals at the store if you go at the right day and time. Sometimes…read moretheir stuff is still a little expensive even with the discounts ($30 for a two piece outfit). They do have a great rewards program for every hundred you spend you get $10 back. The staff is amazing and super friendly! I would definitely check them out during sales!

After being so excited we got an ultrasound for our baby, we decided to go to Carters to shop…read more Unfortunately there was a disgruntled employee that made the experience terrible. My sister was looking at a rack full of clothes, and I guess it was a rack she wasn't supposed to look at. The employee held her hands up in disgust, and my sister apologized. The employee ignored her and then slammed the clothes back to one side of the rack. I don't recommend anyone shopping at this location until the employee goes through customer satisfaction training, or finds a new job. The other lady was nice, thank you.

I had my moc toe Redwings re-soled at this location. Fast and quality work. My two year old boots…read morelook new

I am sorry but I cannot support the five star reviews. When you buy a pair of boots which you are…read moretold can be resoled and then return a year later to be told they can't be, it just feels dishonest. Taking my business elsewhere from here on out.

I love shopping at the Loft and not only for the quality clothes they offer but for the excellent…read morecustomer service. On this particular visit my friend had an issue trying to return something where the receipt could not be located both physically or in the system. Because she is a loyal customer the manager really worked with her on ensuring her satisfaction. It took some time but we had a really wonderful experience. I would recommend the Loft to anyone. Their clothes are stylish and last!

Typical store. Same set up as all the other stores that I have visited. This store is decent as…read morefar as customer service goes. I am always greeted and told about the current sales. Although I am never offered assistance when I am in the dressing room with the wrong size. Sizing is not consistent, I never buy the same size twice. Their sales are nice. Never pay full price. Everything always goes on sale. Remember that.

We've shopped here for years. Today is the last time I will go there. Went into to get white canvas…read moreslip on Vans. Store associate asked what size, goes to the back and returns with 5 things saying our size wasn't available. She brought out two different options in a burgundy slip on, a pair of sandals, navy Toms and a bag of socks. After telling her no 5 times she goes to the back and returns with the exact size we originally asked for. FYI- shop the Vans store at the Wilmington Mall and skip Journeys.

I was at Journeys at the Independence Mall yesterday and saw a sale rack that said "$19 to $39." I…read morecould not find even one pair for $19 and when I asked the sales rep where the $19 shoes were she replied that there were none! No apology or reason for the lack of $19 shoes. I feel this is false and deceptive advertising and since a lot of young people frequent this store too it is especially deceptive. I also thought the prices of other shoes were outrageous and would not shop there if it were the last shoe store around!

The Shoe Department in Hinesville Georgia is one of the worst shoe departments that I've ever been…read moreto the customer service representative in there is very rude she thinks she has power to being rude and tell people that their service is not important here that they can go somewhere else I would not recommend Shoe Department in Hinesville to anyone in the area

this company is a fraud. i have been having problems getting my shoes delivered to me because they…read morekeep putting wrong address even tho i have contacted them to give right address. i am going to my bank to get for fraud, also the bbb and the news to handle my comaint since even corporate cant do there job right either. this whole company is a fraud!!! dont do business with them!

Thank you Mariah for your great help and wonderful interaction as I purchased hosiery yesterday…read more I had just been through an awful situation at Belk and you salvaged the day for me. Thank you again...you are a terrific asset to Dillards!

We've always enjoyed shopping at Dillard's because of the great selection and well-maintained…read morestore, but one interaction completely changed our experience. While browsing, my husband lightly touched one of the display covers. Out of nowhere, an associate named Wes yelled across the store, "EXCUSE ME, YOUNG MAN!" in a sharp, scolding tone. We were both startled because there was no clear reason to address anyone that way. My husband is a grown adult, and the way Wes spoke to him made it seem like he had mistaken him for a much younger person, which still would not justify such an abrupt and disrespectful approach. When we walked over to ask what the issue was, he avoided eye contact, muttered something under his breath, and then told us that if we didn't like it, we could leave. As someone who has worked in customer service for many years, I was shocked. A simple, calm explanation would have been completely appropriate. We genuinely enjoy shopping at Dillard's, but this encounter made us feel disrespected and unwelcome. We would have appreciated any form of clarification or an apology, but none was offered. It is disappointing to see someone so abrasive, unprofessional and confrontational representing a store we both enjoyed for many years.

Personally was there for smaller brick brac items, looking for basic stuff like jars, mugs, etc…read more Unfortunately, this is not where you go unless you want clothes. I also check some shoes but decided I was done with the shop in 10 mins or less. So the variety is meh. They did have a handful of furniture. Someone did say hello at least so the employees were courteous. The prices seemed about average for a Salvation Army so not bad.

Good selection of clothes, just sad the prices keep going up! I enjoy the 50% off tag sales they do…read moreweekly. Easy parking.