As I entered the store, I noticed a sales lady who seemed to be in a particularly bad mood. I approached her and politely asked for assistance in finding a suitable pair of shoes for my specific needs. The sales lady, instead of offering her help, appeared irritated and dismissed my request. She then proceeded to direct me to a specific brand and style without considering my preferences or requirements. As I browsed the available options, the sales lady continued to be unhelpful and unprofessional. She made snide remarks about the shoes I was trying on and seemed to be more interested in her phone than assisting me with my purchase. After spending a considerable amount of time in the store, I decided to leave without making a purchase. The lady was also talking to her co workers bragging out how she was about to leave even though she wasn't done assisting me. The sales lady's behavior had left me feeling devalued and frustrated. read more

Finish Line - The rude shoe sales lady who was very unfriendly and almost made me cry - Shoe Stores Near Me - Tampa, Florida

The employees here are not interested in helping customers at all. Dicks is always out of sizes because no one wants to deal with going in to Finish Line. I keep coming back hoping it's changed but it's only gotten worse. read more

I was talked into a size smaller, the sales person told me the shoe I was interested in "runs bigger" so I bought them. It was a lie. I have a bleeding toe because of the discomfort. The manager/ thug was hostile and unsympathetic when I wanted to exchange. Apparently, they need the numbers. Buyer beware! read more

Came here this evening looking for shoes for my daughter for the upcoming school year. She found a few pairs that she liked however didn't end up purchasing as she wasn't crazy about them. They do require masks and all staff is wearing masks. Social distancing markers are throughout the store and benches are limited to only 1 person. You are allowed to try on shoes and the young man assisting us was very patient and friendly. They only give you 1 shoe to try and are disinfecting them once you turn it back in. Store is clean and welcoming. read more

I'm a regular shopper at Finish Line Citrus Park. I will no longer spend any money there any longer, I went in this morning to get a pair of sneakers that released today. I go there ask for my size (size 12) unfortunately the store only received one pair in a size 12 which was fine with me so the alternative would be a size 11.5 or a 13. I figured a 13 would be too big so I said let me try the 11.5 the employee went to get them handed me the 11.5 I walked to the register as I stood in line the cashier came from behind the register and asked me to hand her the shoes. I have her the shoes she put them on the floor until it was my time to pay there was one lady in front of me (ironically she bought the size 12). I got to the register to pay she grabbed the shoes from the floor and put them in a bag, I paid and went about my way I was in a rush because I left work to get the shoes. When I got home I pulled the shoes out of the box and noticed the Nike tag on the top of the shoe was ripped. I called and asked for T because she knows who I am because I'm in there all the time, told her what happen she was going to check if they had the 13 she put me on hold and then the phone was disconnected. I called back and store manager Kris answered the phone I'm assuming T explained to him what happen. He wasn't apologetic he asked me if his associates checked the shoes before I paid for them I said no and he asked me the same question more than five times, I asked him if he didn't believe me because he's not comprehending my answer to his repetitive question. He told me that he holds his employees to a high standard so I told him well if they are responsible for checking the shoes before I leave then he's failed as a trainer. It's not my fault they didn't do their job I explained to him I spend thousands of dollars in that particular finish line per year and I don't deserve to be treated like that. Kris questioned me why I was ok with the 13 if I wear an 11.5 (I was returning the defective shoe) I had to explain to him I wear a size 12, I didn't feel Like I had to justify why I was exchanging a defective shoe for a different size they only had one size in every shoe and the employee who gave me the 11.5 told me the only size they had close to a 12 was a 13. I didn't exchange the shoe because I would rather wait to deal with Marcos who knows me. I will never spend a penny in that particular finish line, I will drive all the way to countryside mall where I get exceptional service. Kris has horrible customer service skills especially for a store manager, in a world where companies should be happy that consumers are buying shoes especially during a pandemic Kris should be a little more appreciative. read more

Finish Line - Shoe Stores Near Me - Tampa, Florida

Great experience at this store! The manager Akira and her team helped me find a pair of shoes at the end of the night and kept the store open a little longer for me! I appreciate it! read more

Checked out a few other places in the mall for a good pair of running shoes for my grandson. Found this store and the salesmen were knowledgeable and very helpful. They have a machine that shows what kind of arch you have and can then match you with the best sneakers for your type. Was pricey but you know the saying, you get what you pay for. I like that they have a 15 day exchange policy of you don't like you can exchange at no cost. Wow! That's impressive. read more

I have found that Finish Line has a great selection of kids shoes with great brand names and styles. We would previously purchase kids shoes next door at stride rite but have found the selection more limited lately and we're happy to see quite a bit more at Finish Line. One issue I have at times is getting help. I am waiting for help for a few minutes some times and can't seem to locate a sales associate. The register area is confusing as well and the sales people pick and choose how they want to handle the check out process. At one point I walked up to the counter where a sales associate just wrapped up with a customer. They proceeded to tell me that the line is on the other side of the check out area (where nobody was currently standing). So I walked around and waited. So other people walked up shortly after and were checked out of that register. Meanwhile, I am still in line waiting. They should really look to manage that better. read more

Worst service I have ever received. Went to shoe area and no one came. Went to check out counter. Two clerks and neither acknowledged me. Finally one of them started past me within 2 feet and still ignored me. I finally asked to be waited on which he did grudgingly. By that time I was so disappointed with the experience I wouldn't have purchased anything. read more

I have always purchased my running shoes from here, and probably always will! They have great staff who are all very helpful and courteous. We were disappointed that they couldn't accept any of the online coupons at their stores and when we vocalized this to one of the salesman, he actually pulled out a $20 off coupon! It was an even better coupon than we had online. I can't guarantee you will have the same luck, but it never hurts to ask! I've also made returns/exchanges without a receipt and never had a problem. They are fabuloso! :) read more

I honestly can't even stand going in here anymore. "Dude can I help you? Bro you doing ok? You need something? Still doing ok? Bro? Bro? Bro?... Jezzusss! Can I look at some shoes for more than 40 seconds? I actually went off on a guy last year for this; stopped by today, and the same thing. It's like going into the Buckle. If I want your help, I'll ask you. There's 12 people working here, not doing anything but swarming me. I won't even get into the clown shoes they're carrying now. Maybe I'm old and that's the style. read more