I'm a regular shopper at Finish Line Citrus Park. I will no longer spend any money there any longer, I went in this morning to get a pair of sneakers that released today. I go there ask for my size (size 12) unfortunately the store only received one pair in a size 12 which was fine with me so the alternative would be a size 11.5 or a 13. I figured a 13 would be too big so I said let me try the 11.5 the employee went to get them handed me the 11.5 I walked to the register as I stood in line the cashier came from behind the register and asked me to hand her the shoes. I have her the shoes she put them on the floor until it was my time to pay there was one lady in front of me (ironically she bought the size 12). I got to the register to pay she grabbed the shoes from the floor and put them in a bag, I paid and went about my way I was in a rush because I left work to get the shoes. When I got home I pulled the shoes out of the box and noticed the Nike tag on the top of the shoe was ripped. I called and asked for T because she knows who I am because I'm in there all the time, told her what happen she was going to check if they had the 13 she put me on hold and then the phone was disconnected. I called back and store manager Kris answered the phone I'm assuming T explained to him what happen. He wasn't apologetic he asked me if his associates checked the shoes before I paid for them I said no and he asked me the same question more than five times, I asked him if he didn't believe me because he's not comprehending my answer to his repetitive question. He told me that he holds his employees to a high standard so I told him well if they are responsible for checking the shoes before I leave then he's failed as a trainer. It's not my fault they didn't do their job I explained to him I spend thousands of dollars in that particular finish line per year and I don't deserve to be treated like that. Kris questioned me why I was ok with the 13 if I wear an 11.5 (I was returning the defective shoe) I had to explain to him I wear a size 12, I didn't feel
Like I had to justify why I was exchanging a defective shoe for a different size they only had one size in every shoe and the employee who gave me the 11.5 told me the only size they had close to a 12 was a 13. I didn't exchange the shoe because I would rather wait to deal with Marcos who knows me. I will never spend a penny in that particular finish line, I will drive all the way to countryside mall where I get exceptional service. Kris has horrible customer service skills especially for a store manager, in a world where companies should be happy that consumers are buying shoes especially during a pandemic Kris should be a little more appreciative. read more