I contacted Finch & Associates about two weeks ago to inquire about receiving assistance filing a trademark application. However, instead of receiving help and guidance from Ruth Finch, I received nothing but unprofessionalism and BLATANT disrespect.
When I first called, she answered her phone but didn't say anything for 3-5 minutes while she was in the car riding home with her husband. After saying "Hello?" constantly for that duration of time, she finally responded and told me to call her 30 minutes later because she was in the car on the way home from having dinner.
30 minutes later, I called again, and once she answered I told her that I would like her assistance with filing for a trademark. Instead of helping me, she kept going on and on about how good her dinner was that she just ate at a restaurant. Once she finally stopped talking about that, her energy became nasty.
She finally asked me what my name was after being on the phone for 8-10 minutes, I told her my name was "BiJon" and she kept saying "What? What's your name?" She couldn't repeat my name (for some odd reason) so she asked me to spell it for her. Once I spelled it for her, she completely BUTCHERED the pronunciation of it, and then said "What kind of a name is that?" She continued to make disrespectful comments regarding my name while I just sat back until she finished because I needed her "professional" (or lack thereof) advice with the trademark application process.
Once she finally moved on from disrespecting my name, I asked her how much would it be for her to help me with this process. She COULD NOT give me a fixed price at all. She just started throwing out costs and more costs, and when I asked her what the TOTAL would be, she said "aww I don't know, MAYBE I could do it for $1200, MAYBE". Her answer was the MOST UNPROFESSIONAL response I've ever heard in my life.
After dealing with her DISRESPECTFUL tone, nasty RACIST undertones, and ridiculous fluctuating price range, I just hung the phone up on her because I had enough of her disrespecting me.
If I could give her ZERO STARS I would, but seeing that I don't have that option, the best alternative I have is to advise those looking for help with trademarking is to SEEK IT FROM SOMEWHERE ELSE, with a more RESPECTFUL & COMPETENT professional. read more