The best part of my experience, and the highlight of the entire experience was the initial consultation with Soo. She gave excellent direction and fully explained all options available. After this, I was assigned to another attorney within the firm. The representation itself was fine, but I did feel that there was unneeded back-and-forth at times, with each message being billed at a rate of 6 minutes, it all adds up. The tipping point was when I emailed asking if we could reach out to the other party's representation and also asked if there were any strategies to move toward a resolution. I received a response stating "It is good to hear from you. It probably makes sense for you to reach out to [other party regarding my question] and the need to reach a resolution. If you are able to reach an agreement, then we can help you to memorialize its terms." I was surprised when I was charged for this, and when I asked if I was being charged, I was ignored. Finally, when I asked to end my relationship with the firm and requested a refund of my retainer, the amount billed for the aforementioned email response was deducted. While it was only ~$40, my question was not even answered. I was offered a 15 minute consultation at a later time, but since I'm no longer a client, asked if that was something I would even be able to use. A week later and I have not received a response. I would be cautious of this firm if your situation is not cut and dry and to whom you are assigned. In my experience, Soo Keithley is fantastic, but others may leave you wanting for more. read more

I had a long relationship with Soo and her firm for representation in my divorce issues. I recommend you look elsewhere. Let's just say I have experience now with other divorce attorneys in the area, and it's worth your time to keep looking because you can do much better. A lot of the other posters' negative experiences with Soo and her firm are very familiar and similar to my own. In my opinion, professionalism is a huge issue with this firm. Ultimately and I cannot emphasize this enough -- this firm became just as, if not more, stressful to deal with than the high conflict divorce I was embroiled in. And that is not a feeling you want with your attorney who is supposed to advocate for your interests. read more

Soo's team was very helpful, professional, and knowledgeable. I highly recommend Keithley

I was invited by the firm to write a review and I have decided to take them up on the offer. But, I believe it is important to ensure that the public receive a fair and honest assessment, so here are some pros and cons of Keithley Law... Pros: - Although expensive, they did good work a few years ago. - They are generally competent attorneys. - They are generally responsive (especially when it is a billing opportunity). Cons: - Returning was a mistake. - Very unprofessional. - They fashion themselves as experts in handling high conflict personalities, but they themselves are extraordinarily high conflict... with their own clients. - They unapologetically run up bills often double billing for routine tasks, they charge multiple high billing rate people on minor matters without authorization or informing the client, they bill for social calls, and also bill for their mistakes (both in making the error and then to fix it). To rub salt in the wound, they will add another unjustifiable 7% "administrative fee" for things they separately bill to further compound morally strained billing practices. - To mask their iniquitous billing, once called out they will create entries just to "write them off." - If you ever question them on a legal strategy or billing matter, they will attack you (yes, they will attack their own clients) and then they will cut you off acting like a two year old throwing a tantrum. - Often they are more interested in fawning over and catering to opposing counsel, than representing the interests of their clients. - Would rather fight with you about what you want from the case than advocating for you, which of course wraps back in to the billing escalation. In summary, they are not nearly what they were a few years ago. As such, the quality of legal advice does not warrant the pain of working with them, enduring the lack of professionalism, or the excessive billing. Prior reviews show that Keithley Law has no compunction with attacking or threatening legal action against reviewers, which kind of proves the point about the lack of professionalism and highly combative nature. As such, I am happy to share support for my review. read more

I just met with Henry Thompson, II who helped me think through my complex and highly emotional family law case. He gave me helpful advice and took the time to answer my questions as well. When the consultation appointment ended, I felt like I had a good sense of how to proceed, both practically and as far as my mindset. Thank you very much! (My case is one that shows that it's much, much better to retain legal counsel early in the process rather than waiting for year after year to pass.) read more

I wish I had heeded the reviews here. I too was grossly overcharged, juggled between attorneys who are not experts in my case, threatened to have my child taken away from me, and threatened with a lawsuit. read more

I can't say enough about Soo, Dawn and Kiran. They are professional, knowledgeable and compassionate. They know how to effectively deal with high conflict personalities to get the most beneficial outcomes. They were brilliant in my custody/visitation case. During a vulnerable time, they were kind and validating. I am so grateful for all they've done for me and my children. read more

I hired Keithley Law, PLLC to represent me for an extremely high-conflict family law dispute for custody, visitation and equitable distribution. I hired Soo after interviewing several attorneys and reading some of her blog articles. Soo was wonderful and completely understood the complexities involved in these types of disputes. She understood and accurately predicted the litigation threats and drama that would occur in my case. Using her background and experience dealing with high-conflict people, she was aggressive when necessary and conciliatory when necessary. I never thought w​e would resolve our case, but we did, and she obtained a very favorable outcome for my children and me. I hope I never have to hire her again, but if I ever needed her help, I would absolutely do so and have recommended her to many colleagues. read more

I wish I could give this law firm 0 stars. Dealing with these people, especially Ms. Keithley, was a NIGHTMARE! They are the most UNPROFESSIONAL and DISRESPECTFUL law firm my husband and I had to ever deal with. They took our case and then withdrew representation for no particular reason and without notification (we never received anything!). We stood there with a court date and almost $2000 in attorney fees with no positive outcome at all. This law firm has very high turnover as well, and I am not surprised at all! I am in the process of filing a complaint with the VA State Bar along with another individual that had a similar experience with this law firm. If you were given a hard time by these people, please don't be afraid or get intimidated by their tactics. FILE A COMPLAINT! read more

Keithley Law was wonderful in helping me with the process of divorce. Soo, Dawn and the entire team worked in sync with each. They all helped me feel comfortable through out the process. It is very hard to find a law firm that has the dynamic to be professional yet sensitive to the needs of the client. Thank you to the entire firm for helping me through this most difficult time in my life!! read more

Because I was threatened via e-mail with a lawsuit by Ms. Keithley very shortly after posting my Yelp! review for sharing (what I felt in my opinion) was a very negative experience, I am removing my previous review as I don't want to deal with a lawsuit at this time. I am not removing my review because I believe I was wrong with what I wrote, but only because I am being threatened with a lawsuit. In my opinion, I do not feel like I got what I paid for and I think I paid too much for the services that were rendered. I am still waiting for an itemized billing. I am an unhappy client. read more

Soo is a wonderful person who is very dedicated to her clients. She is very honest and always is very forthright about any options you have as a client. I would recommend her to anyone. Top notch! She will go out of her way to help. The fees are extremely reasonable for Northern Virginia - and they will work with you if you need help. Well worth the money! read more

This a professional law firm that knows how to take care of their clients. They are punctual, detailed, and hard workers. Soo Keithley is someone you want on your side. When it comes to real estate, property, family, domestic relations, landlord, tenant, business, and employment law - there is no one better in Virginia. I am proud to associate with this law firm and can think of no one better to do business with. read more

I am extremely pleased with the professionalism and compassion that I received from Keithley Law, PLLC. The counsel there is extremely pleasant to work with and helped me navigate through some rather unpleasant legal matters. I cannot recommend Keithley Law enough, they are wonderful. Ms Soo Keithley is extremely polished, professional, sharp, and truly well-versed in legal matters. She not only provided excellent legal services, she also made me feel like I wasn't in this alone which meant the world to me while I was dealing with that unpleasantness. This law firm is worth every nickel! read more

Miss Soo Keithley is awesome! I was seeking last minute legal advice on a closing, which is not easy to find at the "last minute". Upon speaking with Miss Soo, the night before closing to review the contract, I received the most personable, confident and upmost knowledgeable legal advice, which really helped to set my mind at ease. I could not have asked for a better result upon contract closing and will absolutely continue to retain Miss Kiethley in the future for any necessary legal advice and representation. Very committed, dependable and reliable. Thank You! read more

Please do not use this law firm. I was told that I would be charged a certain price for legal work, then was billed for almost twice that amount. They did not keep their word, and now will not respond to phone call or email. This is not a reputable firm in my opinion. Again, DO NOT USE THIS LAW FIRM! read more

Dawn is an absolutely fantastic attorney. She listened to my concerns, promptly and thoroughly answered my many, many questions, and walked me through the entire process. She helped me understand what the law allowed and, given my situation, what I would reasonably see as the outcome. She told me what options I could pursue and encouraged me to follow the one that would have the best long and short term outcome - and (not surprisingly) she was absolutely right! It went as amicably as it could possibly go, and we reached an agreement that we filed with the court instead of having a decision "imposed" on us that one or both sides might not have been as happy about. Her guidance not only led to an agreement that both sides found more than acceptable, but it also saved us the time and expense (and unnecessary stress) of long and drawn out litigation. The office staff are also friendly, professional, and responsive. Well worth the cost! read more

If you're thinking about hiring them, think again! they are so rude and disrespectful all the way down to their receptionists. they don't even deserve the one star rating. read more