You could not pay me to do business with this credit union again. Every single encounter I have had with these people has been an ordeal. The latest one involving me being interrogated while sitting on the lobby sofa. The woman (I don't know her name, I guess I wasn't worth the time for an introduction) started our meeting by pointing at me and asking "What do you need?", while I was waiting for a banker (right after drilling another waiting customer as to why he was waiting). What followed was a very brief monologue of "Thats our policy and I don't make the policy." I was there to handle an insurance claim for my vehicle, which is financed by Financial One. Apparently they feel entitled to any insurance payout you receive, and don't care to take the time to even evaluate the situation. DO NOT DO BUSINESS WITH THIS CREDIT UNION. They don't care about you, they don't care about your finances, and they will constantly refer to you as a "non-member" if you don't have a full membership with them. I would rate this credit union a 0 star if Yelp allowed it. read more