I'd like to take a moment to express my utmost gratitude to Bill and his team for their work on our bathroom.
We made an unfortunate decision to hire a guy (before we found Bill) who took our money, stole items from our home, and left us high and dry mid-job. We were without a toilet and bathroom door and we had a half-finished shower.
I left Bill a voicemail asking for a quote one evening, and he called me back that night and came by the next day to give us a quote. He easily spent the most time with us of any contractor and was very thorough in his inspection and quote, being transparent with us about what he could do for us. I was emotional during the process (we've been through a lot with this), and Bill was kind, compassionate, and patient with me as I composed myself.
He ended up having an opening within two days and squeezed in our project. His team arrived on time, were extremely polite, did amazing work, and cleaned up after themselves. It was such a breath of fresh air compared to what we had just been through with the nightmare of a contractor who we had been working with. And the bathroom looks incredible!
The best part was Bill's and his team's respect for me. As a woman, I've dealt with many contractors who clearly have more respect for my partner, who's a man. They almost exclusively talk to him and ask him questions and barely address me. I was the one who initially reached out to Bill, and he continued all communications through me. He didn't try to make my partner the primary point of contact. Bill came to our house, shook both of our hands, and treated us equally and with respect.
Thank you, Bill and team, for pulling through for us. I am so grateful for you. We look forward to working with you on our next home project! read more