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    Final Touch Counters

    3.0 (2 reviews)
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    Services - Final Touch Counters

    Countertop installation

    Countertop removal

    Countertop repair

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    Solid Surface Tops

    Solid Surface Tops

    (1 review)

    Solid Surface Tops of South Florida, address is 1861 Benchmark Rd in Fort Meyers, Florida. We…read morewere referred to Solid Surface by our builder. We are from Chicago, building in SW Florida. I called several times to make an appt with a sales rep. We need counters for a kitchen with an island, 3 bathrooms and a cabana bar. I was transferred to Glenda and had left 3 messages. On my fourth call, I asked the receptionist why Glenda had not called me back- I was told "well, she is the owner and does not speak with customers". My first thought- what kind of owner won't speak to a customer, especially a new one?!?!? My second thought- if she won't speak with me now, she will definitely not speak with me when there is a problem !!! My third thought- why on earth have you been transferring my calls to Glenda instead of a sales rep??? We did finally make an appt with a sales rep, Allysa. We flew in to Florida and arrived on time for our appt. We must have surprised Allysa because she did not know who we were or why we were there. She then asked another person sitting in the back to escort us around the yard. This girl was clearly not prepared for this task. She comes wobbling out in high heeled shoes- we were afraid she was going to twist her ankle. When we asked what grade/price level each slab was, she replied "I don't really know. I think the one with alot of dots is Grade One"!!! Then we asked why the selection of slabs was so small and why most of the slabs are marked "sold". She explained that Solid Surface actually fabricates the counters but they get their slabs from other sources/yards. WHAT?!?! She sent us to Empire Stones 6250 Metro Plex Dr Ft Meyers. There we met Loraine- OMG what a difference. She was professional, efficient, knew her granite!! An we didn't even have an appt !! She grabbed pen and order pad and walked the yard with us in sensible shoes. She knew the granite name and grade. Back in Chicago, we called our builder and told them we would not use Solid Surface and told them our story. Within minutes, I got a call from Glenda. I gave her feedback on her employees who, after all, represent her and her name. Glenda listened to our story but did not seem phased- she must have heard similar stories many times before. She didn't even offer an apology for our inconvenience. She offered another sales rep but we declined. I congratulated her on having such a successful business that they could so easily lose a contract that is probably worth $30,000.

    From the owner: Offering Corian, Quartz, Porcelain and many more options. For kitchens, bathrooms, outdoor…read morekitchens, window sills and more.

    Final Touch Counters - countertopinstall - Updated May 2026

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