Wants paid up front but will not allow you to see the puppies until after you pay. Very sketchy…read morepeople.

I haven't been there yet, but I heard the service is awesome so I will rate it a 5 star yay!read more

My new Belgian Malanois broke a leash twice and they exchanged it for me…read more I didn't do anything wrong to it and the gentleman there took care of me so fast. Epic store

Large selection and variety of products for a multitude Of different animals. Very friendly and…read moreknowledgeable staff always willing to help even checking the back stockroom if necessary. Competitive prices comparable to other large pet supply retail stores.

Cleanest pet store I've ever been to. No unpleasant smells and well stocked and organized…read more Staff was super pleasant and not irritated that I came in late. They have bulk pet food items like a pet deli treats. It's like a Whole Foods for pets. There were no cats here for adoption on the spot but every weekend during the day they have Kitty Cat Haven come with their foster kitties for adoption.

We always come here to get dry dog food and some wet if we have a coupon or they are marked down…read more. I mean paying almost 5 dollars a can gets expensive quick for 3 dogs! Apparently the chain is feeling the effects of the economy, we used to get 30% off coupons regularly in the mail. Those have since stopped. We might get 5 dollars off, or some other coupons. I am glad though that they do a lot to help shelter dogs and cats to get adopted.

Found everything I needed. Becoming a member, I received a discount on my items. Customer service…read morewas great and I will be back.

I placed an order for online pickup for my husband to go pick up while I was working. They would…read morenot release the food to my husband, even though per their policy his name and ID matched the pickup person I listed on the PAID FOR dog food, because he did not have the physical credit card present at pick up. For food that was paid for. Let me reiterate- the food was paid for and the pickup person matched the listed pickup person. They claimed this was a store policy. We wasted valuable time heading out of town dealing with this, and he had to go back for the dog food with a photo of the card used to pay.

Amazing service. Good selection. Good loyalty program. They have a kind staff who care for the…read moreanimals they sell in there, and are always patient and kind with my dog when they we come in.

Worst customer support. I came in tonight to get a specific medicine for my dog. I was told by a…read morefemale worker that they didn't have any, but to hold on just a sec as she walked away and assisted another customer. So I waited. And waited. She went on to help other customer. I approached her and said "Hi. I don't mean to interrupt, but you asked me to wait. Do you have any other meds in the back?" and she said "No." I replied "Then why did you ask me to wait? I waited for 10 minutes?" She said "I am only one person. I thought my manager was going to take care of you." Never did she give me that indication. I have other errands. I feel like it was a waste of my time.

This is the best place for everything related to a dog. The lady who runs the place is so awesome…read moreand helped us pick out a harness for our 105 pound dog. He had been very hard to control just with a leash. The harness has made all the difference and we now have a happier and very laid back dog in walks.

For $15, we were able to bathe Echo (who needed a bath) AND we didn't have to clean up the mess,…read moreclear out the hair from the tub, and didn't have any towels to wash! What a great deal! The hardest part was actually getting echo in the bathtub! There are harnesses attached to a rail so he couldn't move very much. Staff offered a furminator brush to use before to help get hair off of Echo before we started his bath. Shampoo/conditioner were provided, along with brushes, towels, and other tools. After his bath, Echo was given a treat since he was so well behaved. I'm sure we'll be back when he's ready for another bath and we have time to give him one! Haha!

Its below average. Items are kinda overpriced, Other petsenses i went to had a bigger selection of…read moreaquatic fish, The ones at Springville and Phenix City had guinea pigs, hamsters, guppies, neon tetras, etc, This store only sells betta and two species of reptiles, Its worth the drive to go to Petco or Petsmart if im honest. Hope they add fish and small pets in the future.

Good store, variety of items. However; there are not any reptiles, etc up for adoption. I'm…read morecomparing to PetSmart and PetCo. That may not be fair but there should be more similarities to the larger chains. Also, most items are overpriced. They do have a great selection of dog toys! It is great to have for our community because we've never had a pet store.