I waited for 35 mins, he was that late!! It took 25 mins to install a $130 part. He charged me…read more$465. Said he has to charge an hour of labor because that is what the book calls for even though I had just given him 3 other units to service. If it was a one time deal, maybe I get that, but it wasn't. I'm not a fan of people who have no integrity.

I called in with a cooling problem on 1 level. My Thermostat was replaced, before telling me that…read moremy entire unit needed to be replaced. A $35 thermostat was installed at a cost of $210, in addition to a diagnosis fee of $69. Basically I could have been told that my system needed replacement without replacing my thermostat which did not help me in any way. I was left holding a $279 bill for about half an hour's work.

Joe the tech is great! He is extremely knowledgeable, friendly and gives the deal straight, no…read morebull! We appreciate the amazing service .. thank you!

Hands down best service experience I have ever had!…read more My tech was Joe and he not only was extremely kind and respectful with a positive attitude. Being new to the midwest, I was not very familiar with heat pump systems. There was water leaking from the unit and I filed a claim with my home warranty service who matched me with New Systems AC and Heating to complete my claim. Being new to a city, in my experience at least, home repair service companies tend to be hit or miss especially when you are under a warranty who only have select companies who they choose to contract with. I can't express enough how please I am that we were paired with New Systems AC + Heating. Our tech, Joe really went the extra mile to explain to me how my system worked and answered every single one of my questions that I bombarded him with. He was thorough, worked hard and gave helpful advice/tips on ways to best run the system to maintain its high performance and extend its longevity. In fact, I was so impressed with the service, I called the company after the tech left to let them know how outstanding i thought there tech was and I am not one to usually do that. Their receptionists are also very chipper and upbeat and very accommodating to any needs or requests I have made. All in all, a very impressive company that was knowledgable, provide good work, go above and beyond for their customers and are fair and honest. They earned a loyal lifetime customer and I will make it a point to recommend this company in the future to friends, colleagues and neighbors.

Phone number is the owners cell phone, made it easy to get a deal done and issue resolved right…read moreaway.

About a year ago I had had a not-so-good experience with one of the other repair persons. I decided…read moreto try the business one more time--and was very glad I did. Becky was very friendly and pleasant when I called to set up the appointment. Jake from JK Electric came out to replace a dusk to dawn light. He called prior to his arrival so that I knew when to expect him. He was very courteous, professional and completed the job efficiently. He took the time to answer all of my questions. I am very pleased with this company and with Jake. I will definitely recommend them and will use them again. Thank you!

I needed several electrical projects done at my home. Chris, owner of Complete Kare Home Repair,…read moregot very good reviews on the internet. I called him and we agreed to a date and time for him to come. Showed up when promised. VERY competent, fast, efficient. Cleaned up. VERY likable. Son, Julian, assisted and was also a plus. Reasonable price. Will definitely use again. Highly recommend.

Deciding to have a new HVAC system installed was a big decision and something I hadn't had to do in…read morethe past, so I had some anticipation and questions about how it would all go. It was time to replace a 30 year old system. The moment I opened the front door and met Tyler Koonce, I relaxed and realized I was in very good hands. I can't say enough good things about Tyler. He's mature, professional, knowledgeable, an incredibly hard worker, and just a nice person. Tyler explained everything that would occur that day and encouraged me to check in on the progress at any time and ask questions, which I did. His colleague Chris joined him and the two of them spent the next five hours installing the new Lennox system. The two of them did a great job and were a great team. When they were finished, they reviewed what they had done, answered my questions, and showed me how to use the new thermostat. They made the entire process easy and interesting and even fun with their good humor. The new Lennox system is working beautifully and is making all the difference. Thank you, Tyler and Chris! You and Level 9 are the best!

A total rip. BAD merger with a previously good company, the former Affton HVAC. TERRIBLE SERVICE…read more I was a customer and my AC froze. I started conversation on Wednesday to get them to help - sweated all the way through the weekend - and on Monday, because my AC is on the roof they said "we can't service you."

Called at 4pm on a Sunday with a backed up sewer in the basement. Within 30 mins, they were in…read moretheir way. I'm so thankful for Shamrock! Some things can't wait until the next business day, and this was one of those times. Thanks for being available. Steve was the best!! Very personable, friendly, and knowledgeable. You guys rock!

I have never received a more ridiculous bid. This company gave me a bid for $20,000 for a job that…read morewas done by another company for less than half of that price with a warranty. Shamrock's bid required tearing up concrete inside my basement bathroom and outdoor concrete sidewalk. The bid did not include fixing these things back to where they were just for the record. Meaning they would tear out the wall, the toilet, the sink, the tile, and I was responsible for getting rid of all the debris and replacing everything and putting it all back together. They basically said in the bid that they are not responsible for just about anything that happens while they are there and did not even give a quote on the length of pipe to be replaced. Meaning they could tell me anything once they opened up the ground and said oh well that wasn't included. They basically said if we damage the grinder pit that they aren't responsible for that. If the digging they do compromises the structural integrity of my deck that they aren't responsible. If their equipment gets stuck in a pipe, I am responsible to pay for the removal and repair of that. They aren't responsible for any damage caused by weather so then they can just leave everything as is and not worry about trying to mitigate anything. This contract was the biggest joke I had ever seen. It did not include a diagram of where the new pipes would go, how much of the concrete would be removed, where the new pipe would go and on and on. With a huge price tag and many disclaimers that said the price could end up being signifcantly higher than the original bid. The company I did hire fixed the pipe, did not tear up any concrete, inside or out, did not disturb the soil around my deck piers, and were done in less than a day. I had another company inspect their work and the project passed inspection. This cost less than half of Shamrocks ridiculous bid and came with a warranty. Shamrock wanted to destroy so much of my property for absolutely no reason, well, the reason was to walk away with big dollars and leave me with a nightmare.

Amazing service and job done right! Doug drove out of his normal area to complete my relatively…read moresmall plumbing job when no one else would. He made sure I knew that it could take a while for him to get to me but stayed in constant communication throughout the whole process. The price was reasonable, given the travel distance, and the work looks and functions great!