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    Files Equine Clinic

    3.7 (3 reviews)

    Services - Files Equine Clinic

    Pet physical or wellness exam

    Pet vaccinations

    Files Equine Clinic Photos

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    6 years ago

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    Lake Veterinary Clinic - We Love  Lake Vet Clinic!!!!

    Lake Veterinary Clinic

    (23 reviews)

    I have been going to Lake Vet Clinic for many years, and I am genuinely disappointed with how…read morethings have changed since they became more corporate. I normally do not write negative reviews, but my experiences have been consistently frustrating, and today was the last straw. Back in November, I brought my dog in for his phenobarbital bloodwork, and I was told multiple different instructions; first that it had to be done at a certain time, then that I had to bring him back hours later. As a healthcare provider with a demanding schedule, this created unnecessary disruption, but I still tried to be understanding. Today, I arrived for another scheduled appointment, only to be told after sitting there from 8:06 to 8:45 that he did not actually need his phenobarbital levels checked until next month. If that was the case, why did the front desk schedule the appointment in the first place? My time, energy, and travel should not be wasted due to internal miscommunication. To make matters worse, I was also told today that my dog had not had his annual labs since 2023. That shocked me because I have been coming here consistently, and no one has ever mentioned this before. Hearing that in 2026 makes me question how closely they have actually been monitoring his care. If they are at "full capacity" or overwhelmed, then clients deserve transparency and not to discover years later that something so basic was overlooked. What pushed this experience into unacceptable territory was the manager's response. Instead of approaching the situation as professional an educational opportunity or even showing concern, his posture and body language made it clear he did not care. No ownership. He simply said that if we're "not lining up," maybe I should find another vet. I have never encountered an office manager so dismissive of legitimate questions and concerns. If this is how issues are addressed, I can only imagine how many other clients are dealing with the same inconsistencies. Veterinary care should be grounded in communication, accuracy, and genuine compassion for both the animals and their owners. The lack of consistency here makes you question the level of attention being paid to diagnoses and treatment. It is unacceptable and deeply disappointing for a clinic I trusted for so many years.

    just now New So…read morethankful to finally find an office with staff that actually cares about my Rocco, and treats him like he is their own. The team that came in and took over are making some big changes and have turned this office around for the better! I have never seen it so clean and so organized! They are providing high level care without breaking the bank!

    Files Equine Clinic - vet - Updated May 2026

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