I used this vet to organize the cremation of my dog, and my final wishes were not properly communicated to the party completing the cremation services, Animal Kingdom Pet Services.
The morning after my dog passed away I called the office to communicate my final wishes. I selected their basic package (Cherish - $150) and opted to add on the paw print for an additional fee ($25) as that was the item I felt was most important for me, as it was the last tangible memory I would have of my best friend.
I made sure to reiterate my wishes a minimum of three times. The young lady I spoke with concluded the phone call reiterating that I chose the basic package + the paw print for a total of $175.00, payment would be due upon pick up, and my dog would be returned to the office for pick up within the week. I checked one last time to confirm I added on the paw print and clarified that the week meant a business week (June 23rd or June 24th).
It took almost two weeks (June 16th drop off, June 30th I received a call for pick up). Upon pick up of my dog's remains I noticed there was no paw print in the bag I was given. The woman at the front desk apologized and I left the office, I returned a second to ask for a copy of the form submitted to the cremation service on my behalf to see if the young lady indicated my selections, and a third time once I realized they were not properly indicated on the form to ensure the leadership team understood what had happened.
Upon speaking to leadership, I was told that the young lady who was responsible for filling out my form and communicating my last wishes was not actually authorized to be handling this responsibility and took it upon herself to do so without asking. They apologized, however this is a situation that is so final, there really is anything that can be done to fix the situation on mine or my dog's behalf and in my opinion is quite a large mistake to make.
For something so final, Animal Medical Center and the cremation service should do a much better job monitoring their processes to ensure that their Client's last wishes are communicated properly.
I am highly upset by this situation and disappointed that this was not taken care of properly. I will never have that memory of my dog, and it shows the lack of care and attention to detail for their Client's loved ones.
I will never recommend their services based on this experience. read more