5/11/2025 I ordered pretzels in the afternoon and each employee looked like they weren't enjoying…read moretheir job. I get it. It's frustrating and can be exhausting. But when I ordered my food a young lady I unfortunately can't remember what she looked like nor did I read her work tag. I was so out of it as well I had just got done shopping for an hour and a half. Anyways the young lady was talking to me like she was annoyed and then when my receipt printed out she slammed it on the counter and then re picked it up and handed it to me nicely. I should've gotten her name more importantly I should've called her out bc I don't put up with that childish behavior and then I noticed her treated other customers poorly as I sat down to eat. I felt so bad for them. But overall the food was good. I enjoyed my garlic bites (:

Pretzels were fine and the portion was okay for 6$. 15 year…read moreold behind the counter apparently is too young to know anything about customer service. When he couldn't understand me he yelled "what?! Huh?!" Cutting me off. I slowly repeated my order. ...large pretzel bites. The young child proceeded to scoop what was left of parts of old pretzel and all the salt he could find in the pan. Asked if i wanted cheese i said sure. He lazily pours it then proceeds to throw it at me across the counter.. Instead of attempting to catch a cup of cheese, i watched it fall, laughed and walked away. Will i ever return? Absolutely not. Terrible customer service mixed with hating myself after eating 50 pretzel bites. I'll pass.

The staff is always genuinely nice and service is quick. I have never had a bad experience - my…read moreorder is always correct and tastes exactly how I want it.

Quenchit never disappoints. Seriously their treats are top notch! Love the owners and love me a…read moresweet treat!