Jazmin is so nice and helped color-match my hair over the phone. I'm so grateful for her help and…read morethe color she picked matched my hair perfectly.

I rarely leave negative reviews, but my experience with The Hair Shop has been extremely…read morefrustrating. This was my third attempt to chase down a refund for a returned item. Each time, I was asked to provide the same information, despite prior chats and confirmation that the return had already been received. I was told I would get an update within 24 hours--days went by with no communication. Only after reaching out again was I finally told the refund would be processed. While I did eventually receive confirmation, I was disappointed to see that shipping was deducted, even though I had already paid to send the item back. After all the delays and lack of follow-through, that felt like poor business practice. Customer service should not require this level of persistence just to get a resolution. The lack of communication, repeated runaround, and having to chase my own refund made this one of the worst customer service experiences I've had. I would not recommend this company based on this experience.

Amazing, affordable, and so helpful for a first-timer like me ;) Loving it so much!!…read moreThank you again

I have been a customer for several years. I have also visited other wig stores, but Wig Plus is a…read moretrue gem I frequent when visiting New York. One stop for everything for the hair. Name it, they have it! Aside from the fact that they have a plethora of diverse, beautiful, and quality wigs and accessories, everyone is genuinely polite and professional. I especially want to mention Dorothy who is ALWAYS consistently courteous, helpful, knowledgeable, and always does it with a gentle smile. She picks the perfect selections of wigs for me to try with my specifications. If you want that unique, wig, before going to any other place, I highly recommend you go first to Wig Plus. You will NOT be disappointed! So many options to choose from..

Stopped by this store for the first time based on Yelp reviews. The staff seemed nice enough but…read morehated the prices. Priced one hair item and ran for the hills! Based on the price I was given this has got to be the most expensive hair store in NYC.

I have been a customer for 25 years. Kikko's have amazing quality products, the prices are the best…read morein the city, and the service is unmatched. This is the only place in NYC with superior service. I highly recommend you visit them. -Dr. Eivor G Johansson

Staff watches you as soon as you walk in the store. God forbid you're a black woman trying to pick…read moreup hair accessories before going into work! They suck

she is very rude and disrespectful and aggressive she ran all the customers away with her nasty…read moreattitude i'm talking about the manager her name is Michelle. And she have to go this is ridiculous

Edward was so kind and patient throughout the process. During what is a very difficult time for my…read moremother, he stayed with us and made her comfortable. Taking his time, answering questions and making sure she found something she loved. Everyone else at Bitz-N-Pieces was amazing and we couldn't recommend them more highly.

I never actually shopped here BUT (and this is a big "but") when I called this business several…read moreyears ago inquiring about mens hairpieces, the person I spoke with (I believe it may have been Barry himself) actually talked me out of buying a system because he said sometimes natural is better. I never forgot that. So even though I've never been a customer, the mere fact that the owner discouraged me from buying a hair system spoke volumes about his integrity and I'm sure his products are first rate, too.

Wig with long hair $260 + the cup $3.25…read more Pros: 1) very good customer service; 2) fine price; 3) you can try wigs as many you want till you find the perfect one; 4) clean place Cons: 1) not much of choice; 2) small shop

Two nice ladies that own the place help me pick my wig. Bought a long red wig of sinteric hair that…read morefeels and look like natural! Very nice hair and also very good and affordable price. I highly recommend.

Best Supplier, with competitive prices and quality. Treat William nice and he gives good prices, he…read moreis very knowledgeable in hair!! thank me later Past 10 years with consistent good Service !

My first time at the store. I bought the Brazilian Green Leaves 2 bundle pack extensions. So far I…read morewashed my hair , went under dryer and blow dried it and the hair did not shead. It's been my second week with extensions and I don't have any complains.

I've had this spot bookmarked for a while and was finally in the area to make a stop. They have a…read moregreat selection of higher end beauty and hair care items and drug store brands. Your first time can be really daunting because there is such a selection. It's really well organized and I had someone to help me find the items I wanted. I was honestly impressed by the stock of items, such as hair accessories, fun socks, and wigs. Definitely make a stop if you're in need of a hair care item!

Such a great alternative to Sally's. Great selection from everyday brands to luxury and Salon…read morebrands. Also has great options for travel sizes. Knowledgeable when it comes to hair dye/bleach/Toner questions. Big wig section in the back!

While Mane Beauty is conveniently located and offers a wide selection of hair products, my overall…read moreexperience has declined significantly over time. I've noticed a consistent pattern of curt, dismissive, and unwelcoming behavior--particularly from the immigrant woman stationed in the back. Her tone and demeanor often come across as abrasive and unnecessarily harsh. More concerning, however, is the racial undertone in how certain customers are treated. As a patron of color, I've observed subtle yet unmistakable instances of racial bias--ranging from dismissive service to demeaning interactions that do not align with basic standards of respect or professionalism. Additionally, there are frequent instances of upselling and noticeable price inflations on common items. I encourage customers to verify product prices online or at alternative retailers to ensure transparency. If you feel you've been mistreated, overcharged, or want to report businesses that fail to display prices--potentially overcharging customers at random--you can file a complaint with the New York City Department of Consumer and Worker Protection (DCWP) by visiting nyc.gov/dcwp or calling 311 and requesting consumer complaint assistance. As consumers, we deserve respectful and equitable treatment--especially in businesses that profit largely from Black and Brown clientele.

Vanya was incredibly kind helpful and generous and made everything as easy as possible in finding…read morethe perfect wig. with her talent and wisdom and knowledge of the products and great taste as to what looked best on me. Her co worker and manager were also so helpful !!!!!!