This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

Love the bank and very friendly personnel but their motto of hounding you every time coming in…read moreasking for different or new accounts or about refinancing your mortgage or taking surveys so they can call you....... IS EXTREMELY ANNOYING..... specially when in a hurry and you have to be delayed to hear their sales pitch .... have numerous accounts here and never a problem with accounts or anything but the hounding don't stop soon I will be looking else where. Wow..... very annoyed.

Went in there after my mom's passing. Told the woman my Dad who had dementia needed to know a few…read morethings, did we need to take my mom off account? a CD mature date?. I was told to go sit elsewhere since I was not on the account she felt I was leading him. I said his wife of 64 years just died and he has dementia. She said she had his best interest in mind and I (his daughter of 63 years) was told he couldn't do anything as long as I was there. I said I'd like to speak to someone else, as this was not going to be productive. She said she was the bank manager (Ana Holinger). We left the bank my dad shaking he was so mad, and I in tears from this horrible and frustrating experience.

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

I noticed the few negative ratings posted by a few people. I don't know their story or their…read moresituation. I can only say that in my experience this bank has been nothing but professional and competent. I mail transactions consistently and not once has there been an issue. When I enter the lobby they are courteous, friendly and welcoming. It is to me a fine bank that meets or exceeds my expectations. Thank You

Worst customer service ever, very unprofessional and unacceptable. The tellers' attitudes are…read moreawful and no help at all!!! Don't go here,

All of my husband's accounts were compromised and Chase refuses to give us our money back unless we…read moresue them. One of the accounts was my son's account because it was a college account linked to my husband's account. My husband did everything Chase asked of him. He filed a police report and sent time-stamped footage of my husband's location during the time of the ATM withdrawals. He was nowhere near the ATMs. Chase has stolen thousands of dollars from my family and we won't get it back. They cannot be trusted.

I've never had a problem with this branch. Everyone has always been nice and personal when I go…read morethere. The people giving it 1 stars seem a little dramatic. It's a bank, what more do you want?

One of the nicest Chase bank location branches in the area. The employees and managers are very…read morenice and helpful with any issues. The drive through line had no wait at all but I want very early in the morning.

Horrible customer service, they tackle you for an appointment and have no room for walk-ins. Just…read morefor a simple thing like adding a debit card to an existing account. Came in at 3:00 waited 20 min for them to tell us that the last appointment was at 4 and would not be able to see us.

Horrible. There was fraud on my elderly parents account and they refuse to acknowledge it. We've…read moreprovided proof etc. They were charging late fees, and overdraft and NEVER questioned the activity, just kept charging fees. I would consider moving to another bank that pays more attention to fraud on their customers accounts.

This particular branch has the absolute worst customer service that I have ever seen in my 65 years…read moreof life! They couldn't care less about their customers . I have had several experiences where I am just completely ignored and have you there been left sitting in a waiting room for an hour or sitting at a drive up in horrible weather with a night deposit because I could not figure out how to use the contraption. You would think somebody would either help me use it or take my envelope but no they made me sit there for 15 minutes until they opened . I have switched my Branch to Morris which is so much more friendly and accommodating

This a nice Chase branch location in a nice part of Joliet the employees and managers are nice and…read morevery helpful, I use the drive through most of the time so my experience will be based only on that, the ATM is always working never had any problems at this branch so far.

Asked for a banker and the people that work here are unprofessional, rude and have a really bad…read moreattitude.

Wonderful and kind staff, who are always attentive and doing what they can. never once a bad…read moreinteraction from this team. Lovely work!

This bank has the worst service. There's only one teller, working the drive-through and working the…read moreinside counter always at the same time, I feel sorry for her. I drive an extra 20 minutes to the next PNC Bank. I have no choice because they bought my mortgage.

Khaled was professional and attentive. Really helped me out. It was lunchtime and I really…read moreappreciated his efficiency. Highly recommended.

The people at the branches are usually good but the higher you go the worse it gets. My business…read moreearned several rewards cards and the bank failed to fund one. Shorting me $500 and one of the department s running the program uses contractors to manage the cards. That department says the bank must first fund the card hands are tied. The bank says it is the responsibility of the contracted company to resolve the issue. This a stalemate leaving me holding the bag. The contracted company has admitted to me and the bank on a recorded line that a card was issued to me that was never funded, never used, never charged against and never replaced. Us bank still refused to do anything about it. I am soon to leave them for good.