Absolutely will be leaving this bank. They are the most rude snooty people in Lincolnton and there…read moreis a reason no one wants to work there. That fake ugly blonde really needs to watch her attitude or she will be the reason someone goes in there and does something crazy. I hope no one goes to this bank they do not deserve your money or business. I give no stars!

Trying to make an appointment w a customer service representative. No way to leave a message…read more Tried on line, app not working. Absolutely the worst bank to try to deal with in person.

How slow can we go!!!! Not staffed or the employees just aren't alert and aware of the volumn of…read morebusiness. (Too busy to decrease wait times.) ++++WHAT++++

This is perhaps the worst bank in existence today. I thought WellsFargo was bad but these guys are…read morethe preeminent rulers in the category of "Bad Banks." Every single thing they do surpasses the previous unfriendly horrible thing they did. They literally have zero, notta, zilch respect for their customers. You will call a branch and will be debit attempt to get a teller, representative or manager and they will not answer the phone (try 6-8 times...no one picks up the damn phone!). You will try and set up an auto debit payment and it will take you months before they are able to make it work. Call in and you will be demanded to provided a debit card PIN number when all you have is a car loan. Then you have to work around providing a number you don't have. You will have to confirm, confirm and reconfirm acct numbers, receipt of a deposit and identity before auto debiting your loan payment. Then they will assess a late fee. They love charging you fees...they in fact lie in wait for the opportunity. They removed 6 late fees before my auto debit went into effect. I wanted a payoff on my car loan (First Citizens was the car dealers required bank to get a $1500 manufactures discount). They can't produce a letter of current balance payoff. They will might or might not email you a payoff notification or you can wait 3-6 days to receive one in the mail while daily interest charges accumulate or wait for the payoff to arrive long after the amount expires. Can you read between the lines the fact that I hate, hate, hate this bank and all their archaic systems which is one click above a dos computer system. They are one of the most heavily bureaucratic neurotic systems ever created. Not one single thing they do is a user friendly interface. If you have a choice between setting your hair on fire and putting it out with a hammer or opening a First Citizens Bank account...set your hair on fire!! You will thank me for letting you know the better option. Avoid this bank like toxic waste. Absolutely, the most epic fail in banking history!

This Bank came highly recommend to me .It was the very reason that I went to them .I deposited…read morequite a large sum due to a resent sale of a property I had sold back in Boston .I had opened two accounts , one for a Money Market Account , the other a checking account in my name & DBA Account with my Business name under my personal name . Right from the get go , the checks came to my home but not the deposit slips .When I went to the bank to get some deposit slips my account manager actually said to me , we just don,t have many customers making deposits with checks .He knew the nature of my Business and I replied my clients do pay in checks .So may I please get some deposits slips . I then showed him the Bank Book I had from a different bank back in Boston and asked him if I could get the same kind of Banking checks ,as I was used to that format .He proceeded to say that this bank Fifth Third Bank did not have that type of Book . I then asked to see what he did have available. Well look at that !! yes Indeed this bank did have the Banking Book that I needed for my Personal & DBA Checking account . The Bank Book arrived, that I had to pay over $55.00 for as my account manger said well this is a Personal & a DBA Business Checking account .So its different and you have to pay for this. OK No Problem Checks came with my name & my DBA Name . 3 days later I went to make a deposit into my Personal & Business Checking account. One of the checks to deposit had my Business name on it , then my personal name (now I set this account up with a responsible account manager that has been with this bank for over 13 years ) I have had a personal checking account with my DBA on the checks for over 30 years in Boston mass . This is how Fifth Third Bank set me up with the same account , my personal name and under that DBA with my company name that I paid over $55 for . During this time of the Corona virus one could not go into the bank only the window . I was making the deposit and the teller came back and said we cannot accept theses checks . I asked her why .She said they are made out to your business .And I said yes this is a DBA account and my full name as well under that on all the checks that i have deposited . My account is a DBA account. She then told me that the VP of the bank said no . I asked if I could come in to speak with my account manager ,when a Women came over to the window ,she slid the drawer out towards me and said to me , just take the checks back ,I am the VP of this bank and I told the teller not to deposit your checks ,she then proceeded to yell at me to just take the checks and leave . I asked her If I could come in ,to speak with my account manager . She told me I needed to make an appointment. I asked her If i could make an appointment . She told me to call him & make an appointment . So I sat in the parking lot and I called him . I asked if I could come inside Please to straighten this out .I told him what had happened,that I was outside in the parking lot, and go over what just transpired . When I brought the Checking account book in with me the one he assisted me with ,that was from his bank Fifth Third Bank he said he had mad a big mistake ,and that this Bank does not do a DBA .It just got a whole lot worse from there . I left Fifth Third Bank very frustrated. I then placed a call to my Bank in Boston and spoke to the VP of Northern Bank . A very pleasant Women . I told her my experience with Fifth Third Bank in Denver NC .She told me to mail the checks to her personally and she would deposit them into my DBA Account which I still had there ,thank God ! Same type of Banking Account ,she said she did not understand what the problem was , as there banks has hundreds of DBA account s.She then said maybe this Fifth Third bank is not the bank for you . I could not agree more !

This fifth third bank branch is the best! All employees are pleasant and helpful. Yesterday, I…read moreneeded to get a form stamped by the bank manager for my 96 yr. old mother, who doesn't walk very well. I left her in the car while I went inside with the form. The bank manager actually volunteered to walk outside with his stamp so my mother could sign form. Now that's service!

I had an excellent experience with Kassidy and David at the Woodforest Bank inside the Cherryville…read moreWalmart. Both of them were incredibly helpful, patient, and professional. They took the time to answer all my questions, made sure I understood every step of the process, and treated me with genuine kindness. It's rare to find customer service that feels this personal and attentive. If you're visiting this branch, Kassidy and David are the team you want helping you--they make banking easy and stress-free. Highly recommend!

I've been a Truist (formerly BB&T) customer since 1994 and my home bank is Huntersville and Kong…read more(Branch Mgr.) has been my personal banker for most of that time. We moved from Cornelius to Denver NC in July 2020 and while closer, in distance, with all the traffic on NC Hwy 16 Business, it's about the same drive time to our original branch. Therefore, we have continued to utilize the Huntersville location unless are in the dropping of the dog for day care or grooming. That said. while I still prefer Huntersville, I have nothing but good things to say about this location. Staff is good and knowable about them products, but our shopping habits are different. Unless something is different, I do not specifically make a special trip to a bank. I'll normally tie such a trip to visiting and shopping else and to be candid, there is little to bundle this location with any other location in Denver, NC Staff is good and I have always been serviced with good results.

Truist customer for close to 8 years. When an employee tells me they are under staffed and to…read moreeither open my additional account online or make an appointment after waiting in the lobby for 10 minutes and no one else is waiting, it make me want to change banks.