Food and service were great. My husband had an omelet and I had tuna wrap. All were superb. They…read moregrill the wrap a bit so it comes out crispy. You can tell they put extra care in their food preparation for sure. Beverages were good - hazelnut iced coffee and unsweetened ice tea. Hash browns were a little undercooked and it's a bit noisy. But everyone that worked there that we talked with was amazingly friendly. Will definitely go again!

This is your quintessential small town American eatery. It's unassuming on the outside with a very…read moredated, all light wood, unrefined interior. I ordered a banana waffles with a side of scrambled eggs and bacon. The eggs were perfect, the bacon was great and the waffle was amazing. It had bananas on the inside only and though it would've been nice if it had some additional banana slices on top with some whipped cream, I did literally get what I ordered! This place doesn't give off "above and beyond" vibes, it's all straightforward. This place is the epitome of "what you see is what you get" and I got what I got, and what I got was good!

Amazing atmosphere! I mean lowkey if there were some like…read moreplants added it would really make it feel more cozy. Been there twice nice staff. I need to have cash for tips Chime declined the charge with the tip last time I went. I'll def be back more often with cash so I can tip

This spot is kind of a hidden gem, off the beaten path. It's in an older building, what you'd…read moreexpect in New England diners. The menu is generous, the portions good, the taste is great. The service was good and the vibe was good. I'd def come back.

This review is for the bread alone because I do not often try their pastries, sandwiches and other…read moreofferings. The bread itself is average to above average depending on the loaf of the day. But its consistently troubling issue is the large amount of flour caked on and baked on the outside of the loaves. They use an extreme amount of flour on the raw dough as a release from their baking baskets, and after the bake they just leave it all stuck to the loaf. When I bring a loaf home I often spend a few minutes smacking it and scraping it over the sink where I dislodge so much raw flour from the outside of the bread. Sometimes there's a rind of undercooked flour cemented to the outside of the loaf. This is wildly unacceptable.

It takes way too long to buy food. Over 45 minutes for 3 items sitting in the case to be bagged and…read morehanded to me.

Nestled in the heart of Northampton, Ana Bandiera Chocolates is the kind of place you might expect…read moreto find in Boston, New York, or Paris--not in a picturesque farming community in western Massachusetts. Housed in a beautifully preserved historic building, the café embraces its 19th-century roots with original wood floors, vintage furnishings, and the timeless charm of an old-fashioned soda fountain. The aroma of freshly brewed coffee mingles effortlessly with rich chocolate, creating an atmosphere that invites you to slow down and savor the moment before you've even placed an order. Watching my European-style dark sipping chocolate being prepared was a performance in itself. Every movement behind the counter reflected care and craftsmanship rather than routine. Paired with a warm brownie, the experience promised indulgence and exceeded every expectation. Crowned with a swirl of whipped cream, the sipping chocolate was impossibly smooth, velvety, and intensely rich without being overpowering. The first sip was so luxurious that the bustle of the café seemed to disappear, leaving nothing but the warmth of the cup and the deep, complex flavors of expertly crafted chocolate. The brownie followed with its own quiet perfection; warm, chewy, and deeply fudgy, delivering a decadent companion to an already unforgettable drink. Ana Bandiera Chocolates is more than a café; it's a destination for anyone who appreciates the artistry of fine chocolate. Sourcing cacao from across the Southern Hemisphere while honoring a tradition that stretches back to the ancient Aztecs, the shop transforms a simple afternoon treat into an experience worth lingering over. Northampton is fortunate to have a place of this caliber. It is a hidden gem that proves world-class craftsmanship can thrive far from the bustle of a major city.

Disappointed After Hearing So Many Great Things…read more I really wanted to love this place. As someone who works nearby, I've had countless customers recommend Ana Bandera's to me. People would constantly tell me how amazing it was and that I had to try it. After hearing so many positive reviews, I finally decided to stop in for a vanilla chai latte. Unfortunately, my experience was nothing like what I had heard. When I walked in, there were only about three customers inside. Right before me, another customer came in and was greeted with smiles, laughter, and friendly conversation. When it was my turn, the atmosphere completely changed. There was no greeting, no conversation, and honestly, I didn't feel welcome. The interaction felt cold, as if I was inconveniencing the staff just by placing my order. Since it was my first visit, I wasn't familiar with how everything worked. When my drink was ready, the employee simply placed it on top of the pastry case, said, "Have a good day," turned around, and walked away. There was no explanation, no smile, and no attempt to make a first time customer feel appreciated. I stood there for a moment in disbelief because I truly thought that couldn't be the entire customer service experience. I still left a tip because I believe in supporting people who work in customer service, and I hoped maybe it would brighten someone's day. But I walked out feeling disappointed, especially since it was raining and I had gone out of my way to finally visit a place that had been so highly recommended. Unfortunately, the drink itself didn't make up for the experience. The vanilla chai latte tasted overwhelmingly like straight chai. I couldn't taste any vanilla, it wasn't sweet at all, and it honestly wasn't enjoyable. To make matters worse, the drink was served in a to-go cup without being sealed, and it spilled all over my car on the drive back to work since it was filled to the top. When I arrived at work, I looked at the cup and honestly thought it looked like something I could have made at home and poured into a plastic cup. After such a disappointing visit, I decided to read some of the lower-rated reviews, and I noticed someone else had mentioned receiving an unsealed to-go drink that spilled as well (2reviews confirming this is not the first time) Knowing that another customer had experienced the same issue made it seem like this wasn't just a one time mistake. From the negative comments I read seems also the staff with attitude is a regular thing. I'm usually someone who believes every business deserves a second chance. I've had disappointing experiences elsewhere before, and if a business makes an effort to correct things, I'm more than happy to return. Sadly, this visit left such a poor impression that I don't see myself coming back. Customer service is just as important as the product you're serving, especially when you're welcoming someone for the very first time. I truly hope this was simply an off day, because based on the recommendations I received, I expected a much warmer experience. I genuinely wanted to become a regular customer. Instead, I left feeling unwelcome and disappointed. Would not be coming back and will be sharing my experiences with my customers.

You can't help but notice the area when you walk by here. I think the allure is the way the outdoor…read moreseating is set up. It looks and feels so whimsical with the water from the nearby river flowing, and the trees providing that wonderful shade as the wind blows. This is a perfect place to come to and relax either by yourself or with friends. The coffee here is so good! I had the rose latte and it was one of the best coffee's I've enjoyed in a long time. I also went ahead and bought a pound of their decaf locally roasted coffee for my mom. It's water processed instead of using chemicals to remove the caffeine. She loved it. The shop inside is so beautifully curated you feel as if you're in a museum. If you've ever been to an Anthropologie store, it gives off similar vibes. They offer some local artist goods, a lot of it coming from women owned businesses. Many of these beautiful items come with a hefty price tag though. Overall a great addition to the area, and especially a great place for a cup of Joe.

Great place to meet friends and have a coffee. Outside sitting area with lake views. The staff is…read morevery friendly and knowledgeable about the many different kinds of drinks that are available. So many really unique and beautiful different kinds of art and home decor from local and national artists.

Huge location with an upstairs level. Stock full of good stuff. They actually have an impressive…read moremovie and music section for those of us into physical media. Great place for browsing, looking for gifts, or picking up a special treat for yourself.

Always been a fan of barns and borders books for years, great deal on books and good service and…read morethought the service at the Starbucks inside is good some of the drinks aren't worth the $ spent!

Best café in Northampton! The café itself is really aesthetic but the lattes are the best ones I've…read morehad. They also have unique seasonal specials, delicious sandwiches and treats and kind staff. Come here!!

I'm not a coffee drinker, so I can't tell you what their main product is. My apologies! They do…read morehave boxed water for sale, and several other drinks for us non-coffee people. They also sell baked goods - they're made by a local bakery, not on sight, but they're delicious. They're also incredibly light, and I know this because after one delicious bite of the chocolate cake (like a small chocolate lava cake), one gust of wind blew it away! I was devastated, emotionally overwrought... I did pick it up so no dog found it as a treat. On a related note, there is indoor and outdoor seating.

I've found the perfect place to eat on a perfect day in downtown springfield. It is small, quaint,…read moreI can have a damn beer if I want too! But the food is tear-worthy! This is just lunch folks! But it's done right! You get in, you get out. Take your first bite into something fresh and made with TLC I've tried them a few times already and it's always good...never a bad lunch!

I really like the bookstore cafe ambiance. Cute place with decent food. Came with 2 friends as we…read moreattended a conference. My friends both had sandwiches which looked robust and good. The item I wanted was not available, so I went with the taco salad . Neither looked nor tasted like a taco salad (bacon?), and the main ingredient seemed to be onions. Nice folks and I'd go again but get a sandwich.