The service was great. Went by today for the prismatic evolutions. The worker there, I think his…read morename was Austin was so nice. Organized the crowd and gave the people waiting in line stickers with numbers so they could go sit in their car for warmth. Super nice

I think it is important to support local businesses. This one used to be a good place to do…read morebusiness. A year ago I would have given it 5 stars. Not any longer. The last 4 visits here have pushed me back to the big box establishments. On one visit I needed a case of caulk. The kid working tried to charge me $96. I got it at Lowe's for $34. On another I was 2nd in line at the register and the guy ahead of me decided he needed more items. He and the store employee went shopping together bringing several items to the counter one at a time while I waited and waited and waited...I placed my items on the counter with his and left. On another I only needed a junction box cover. I could find one, I also couldn't find an employee for assistance. And on the last visit, the straw that broke the camels back, I dropped off chainsaw chains to be sharpened. 9 days later, they remained untouched. I tried! They stopped trying.

Friendly local store with outstanding customer service. I searched online at other tristate stores…read moreunable to find what I needed. A simple phone call to this local business and they eased my worries! Customer service is impeccable. My go to place now for furniture needs! Highly recommend!

Recently went in had an issue with another customer filed a complaint online they then addressed…read morethe situation and called me to let me know that they had handled it you are amazing for your customer service as well as your prices and products thank you so much and your staff are wonderful keep up the great work for our community we need more places like this

I placed a call looking for an item, received an immediate response, set aside the item for me,…read morepicked it up, in and out in no time. Great service with a smile.

We are in the market for a fireplace insert. Gibbs has a fair selection. We decided on one…read moreand scheduled the installer to come out and let us know if it would work. The appointment was scheduled for 9:00 AM. I went into work early in order to be able to leave briefly and meet the installer. 9:00 came and went...At 9:35 still no installer and no call offering a reason why...we called the store. The store called Chris, the installer. Chris said he "didn't know he had to be there at 9:00 on the dot". He figured "around 9," said he was in South Point and would be there in 5 minutes. Chris doesn't manage time well, South Point is more than 5 minutes away. More importantly, Chris also does not respect other people's time. Chris cost Gibbs the sale of an insert and tarnished their reputation.