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Boca Raton, FL

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Fidelity Investments

3.3 (9 reviews)
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Updated 1 month ago

Services - Fidelity Investments

Investment management

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Merrill Lynch Wealth Management - Merrill Lynch Wealth Management

Merrill Lynch Wealth Management

(2 reviews)

My mother passed away in December, and funds from her Merrill Lynch account were supposed to be…read moredistributed to me according to her will. What should have been a straightforward transfer has turned into months of delays, confusion, and poor communication. On December 30, I met in person with a Merrill Lynch advisor at the Palm Beach Lakes branch on Bsnk of America and provided all requested paperwork to transfer the funds into a new Merrill Lynch account they opened for me. Since then, I have had to call every week to ask for updates. Each time, I was told the transfer was being held up because the account had to mature before it could be transferred and that it would be resolved within two weeks. That explanation was repeated over and over. It is now March 3, and I still have not received the funds. Instead, I received a notice requesting additional verification. I was required to provide the last four digits of my late mother's Social Security number just to get information. After locating that documentation during an already painful time, I was then told they could not explain over the phone what was actually missing from the paperwork. When I attempted to contact the Palm Beach Lakes office directly, I reached only voicemail. At Merrill Lynch nobody cares about you. I still do not know what more they need. This is a heartless company that cares about red tape and not the costumers they should be serving. There has been no proactive communication, no transparency about what is needed, and no sense of urgency despite this being an estate matter following a death. For a firm of this size, the lack of coordination and basic customer care is deeply disappointing. Handling a parent's estate is difficult enough. It should not require weekly follow-ups, repeated explanations, and contradictory information just to move funds that were clearly designated in a will. Based on this experience, I cannot recommend Merrill Lynch to anyone dealing with estate transfers. Families deserve clear communication, accountability, and respect -- especially during a time of grief.

Our financial advisor is at this location. The Minton Tuzzo Group are extremely professional and…read moreknowledgeable. They have been our financial advisors for years. I have recommended many friends and relatives.

Raymond James Financial

Raymond James Financial

(2 reviews)

Stay away from this brokerage firm, especially Russ Johnson! Neither he nor his associates return…read morephone calls or offer any personal service after they have received your investment money! They do not monitor your accounts carefully. There are many other firms which offer far better service!

I had spent many years with an advisor whom i considered a friend. He grew money for me, this is…read moretrue, but when i realized how much of a take he was getting, and it was running my IRA out completely, i was a bit alarmed. Bruce at Raymond James handles my parents account and had been completely trustworthy for a very long time. When i visited with my parents, he asked me if i might consider showing him my portfolio and he would review it. What he pointed out to me floored me, and i was so very grateful. There was no pressure but honest appraisal of things i was not aware of, and how they could help me. We discussed for a few months and then i made the switch. Bruce, Walter, Deb, Tanya and Francesca have treated me like a king (i'm not that big an account) and everything they promised has come to fruition to the point i've given them my entire account which they have diversified wonderfully. Whenever i visit SFlorida, Bruce asks me to come in and evaluate where we are now, and what he things we should do, as well as tax ramifications for any decision i make. I can strongly recommend Raymond James Glades Road office if you want honest, straight talking, hard working professionals who make you one of the family. Today, they sent my parents a huge bouquet of flowers to celebrate their 71st wedding anniversary. My mom could not stop raving about how special she felt. Thank you to the entire team.

Summit Brokerage

Summit Brokerage

(3 reviews)

Review of Summit Brokerage.. Norman Robbins did wrong by my…read morefather and I. we should have never switched from Wells Fargo. not only did we see a substantial decrease in dividends, but when I confronted Norman, he slammed down the phone, he HUNG UP ON ME. HE IS IN NEED OF SERIOUS ANGER MANAGEMENT !! his firm is located on 7807 Steeplechase Dr PBG. I am going to report him to the SEC. He even lost paperwork so as we could not receive our dividends. we had to resign and email back to his office. we originally signed the exact same document when we first met, however he running out the door and going on vacation. this was obviously more important than our business interest. if you want good investment service, I personally reccomend Wells Fargo and ask for Croft Meeker. He asks all the right questions pertaining to your needs and he is conservative. Norman placed us in some stocks which were not considered stable, though they paid a good dividend, the company was on shaky ground and not even rated. Norman is a smooth talking criminal who is not to be trusted. again, he slammed down the phone on me, that is about as professional as discussing finances with a toddler. may karma come around and take everything away from this con-artist. after confronting him on the phone about my first quarterly earnings (less than $3100.00 on 1mil dollars) again, he had the gumption to hang up on me. I will work diligently to spread the word he is a fraud and is probably skimming money off the top. he reminds me of a Bernie Madoff !! almost forgot, he charged us $1000.00 dollars to move our money to his firm. he stated those were transfer fees from the other bank. so I called Wells Fargo and they stated the fee was only $200.00 dollars. again proving Norman Robbins is a thief and a liar. dad and I met with a Well Fargo financial advisor to reinvest our monies with them. we revised our stock portfolio and he took the time to help us spread the risk. and he found highly questionable stocks that Norman Robbins put us in as the were not rated and put out a 10% return which is impossible in this day and age. eventually that stock will fold and we would have been out of a lot of money. Thus, Norman is a fraud and risk your money with unrated or B class stocks. He is a thief and a liar and will take advantage of you and invest your money in risky businesses. whereas WF will look at our selection and take it to their analyst to make sure our choices are safe and wise. WF will even send a representative to your home for your convenience. these guys are professionals 100% and will do everything to protect your investments. plus the broker is paid based on how well your assets perform. he only takes a small percentage on new purchases which is well deserved on their part. I had no idea how far Wells Fargo went to protect your investments. oh, if you don't make money, neither do they. thus if an unfortunate event occurs where your stock selection makes nothing, Wells Fargo takes no fees. Submit Brokerage take their fees even if you dont make money. if you are with Summit Brokerage, I highly recommend you seek another firm who has analyst to double check your decisions.

Norman Robbins ripped off my elderly father. Though nearing 90 years old and living on fixed…read moreincome, Norm Called him once a month for a double commission. Always something to sell and something to buy in the same call. And Mostly losers! Some stocks down 50-80%. Fraud. his license should be revoked. Do not give him your money!

Fidelity Investments - investing - Updated October 2026

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