Do NOT use this company (owner: Roger). I repeat DO NOT…read more
Red flag #1: He is not the one who will move you, he hires another company (or really just a few random guys who smell like cigarettes who are NOT experienced at all).
Roger was the one who came to assess my items and provide the quote but he was not who came for the move.
First, they show up 1 hour late with no communication.
They are NOT efficient at all, my husband helped the entire time because they were so slow. (This doesn't matter in terms of cost bc it is a fixed price but still, it's really annoying to watch when you've moved 5 times in the past 5 years, you get to notice who's good and who's not, and these men were NOT good)
So once the loading gets done, the guy tells me that they are all done and that we can take off. So I'm like ok, we take off on our 3 hour drive, which turned into a 4 hour drive due to traffic.
Right when I get to our new place, the guy calls me and tells me he left some of my stuff in the elevator of my old apt. That's all he says as if like that's no big deal.
Me: so what are you going to do about it?
Him: we will bring it to you later.
Him: I believe it was the ottoman (of my sofa) and all the sofa cushions and the black table.
So I agree, they unload everything and take off with the promise to deliver the rest of the stuff later in the week. I even freaking tipped them $50 as I don't feel right not tipping. (In retrospect, they not only did not deserve the tip, I do not think the $1500 I paid was justified- keep reading)
So 3 days go by, the guy returns with my couch cushion, black table, and no ottoman. He doesn't even remember the ottoman, he drops off the couch cushion and black table and happily says: that's all!
Me: where's the ottoman?
Him: oh yeah I forgot about that.
Me: ...
He calls the owner (Roger, who by this point in the move has NEVER not even once made the effort to call or communicate with me an apology for all the screw up) and Roger tells him that somebody must have stolen it.
Him: he will just send you a new one.
Me: ok (really by this point I don't think anything is going to get done right)
So now it's about a week later and I haven't heard back from Roger. Multiple calls, emails, ignoring me probably at this point.
I am a very patient person, I don't negotiate prices I take the quote that is given, I rarely complain. Honestly even a tiny apology would have gone such a long way but I have not received one throughout this horrible process nor will I be appeased by it now. Rule number one of customer service: apologize for your mistakes or don't hire dumb people to do the work so you don't make mistakes to begin with. I mean, how the heck do you leave stuff in the elevator...I mean that is like the stupidest thing I've heard of.
So in conclusion: I HIGHLY recommend you go with another company, even people off Craigslist per hour would do better than these people. If you do not want to lose random items and also wait a week for your sofa, then do not hire "Roger".
What a MISERABLE move, like I said, I have moved 5 times in the past 5 years with 5 different moving companies and this company was the worst experience of them all.
****UPDATE: owner "responds" to reviews but does not follow through. Ignores emails and DID NOT ever resolve the problem. So say good bye to some of your furniture if you use his services!! Might take it to small claims, what a fraud.
