Their patient scheduling leaves a lot to be desired. But then, it is now different than other…read morephysicians offices. 10:15 appointment and still waiting 60 minutes later. They have a bunch of TV monitors in one of the waiting rooms. They are all playing an ad for TCL televisions. Over and over again, repeating every 30 seconds. It becomes extremely annoying. Most of the physicians are great. I appreciate their help and support. But this group needs someone on staff to address the patient experience outside of the care from the doctor. Do a better job, please

The medical care is good but plan on spending several hours there. My husband had a scheduled…read moreappointment for a regular check up. Our appointment was for 3 pm. We arrived at 2:45 pm. Did not walk out of the office until 5:10 pm. We understand that sometimes emergencies happen that create longer wait times but this is a regular occurrence at this institution. Today they apologized for the long wait times blaming it on the leaving snowbirds trying to get their last eye exam in before returning home. Well that's absurd. Who scheduled all those snowbirds. They certainly didn't just decide to walk in and demand to be seen. Someone is responsible for the over scheduling. Maybe they should re adjust the time allotment for each patient as the current scheduling procedures are creating long and unnecessary wait times for each patient.

Quality facility with friendly staff. Appointments available Monday thru Friday…read more Expertise by Dr. Trinity McKinney and two (2) additional specialists In same office is a med spa and optical department

Second visit here, now they will be my primary eye care provider…read more They are very welcoming upon entry to their storefront, and the staff is friendly. In the lobby you are greeted by a huge salt water fish tank with vibrant colors. My Dr. was awesome; he is young, enthusiastic, accommodating and knowledgeable. I will most likely schedule 6 month visits instead of just the annual visit. I have no eye care insurance; the cash fees they charge seem fair. In and out in less than an hour, all looks good in my exam and check up. I have referred this location to others and will continue. They are awesome. In addition, a perk is PODS for a huge selection of coffee drinks, plus a small gummy candy treat on the way out. Nice touch.

Had several appointments with Dr. Johnson. Also laser treatments. Each time I saw him he was…read morehurried and dismissive but wrote scripts. for me. Received emails for upcoming appoints. I showed up each time. Checked eyes again, no change. Another email, showed up and he came in room an asked me "What are you doing here, I told you I can't help you! Told him was emailed but he said no more appts and said get the cheapest eye drops I could find. Very rude and left the room. Will never see him again!

I had an exceptional experience with Dr. Mark Johnson and his staff for my recent cataract surgery…read more At 72 years old with a very delicate eye condition, I was extremely nervous but Dr. Johnson put me at ease. Not only did I have a very mature cataract, but I was also extremely myopic with a -25.5 prescription - the highest on record at his office. This elongated eyeball made measuring for the precise intraocular lens (IOL) challenging. The measurements showed I needed a special 3-piece lens rather than the standard one-piece. Additionally, a previous eye surgery had replaced my vitreous with liquid, which raised concerns about whether it could adequately hold the new lens capsule in place. Despite the difficulties, Dr. Johnson promised improved vision but was upfront that he couldn't guarantee perfection. I appreciated his honesty. On surgery day at the Sarasota surgery center, the nurses were incredibly kind and attentive. They made sure I was warm and comfortable throughout by frequently providing heated blankets tucked around me at my request. After the surgery, I was overjoyed to be able to see clearly without glasses or contacts for the first time since getting my first -4.50 prescription at age 9! Dr. Johnson even called later to check on me. I am utterly thrilled with the results. Dr. Johnson's skills and his perfect lens selection have given me a new lease on life being able to see with my own eyes at my age despite my eye's complexities. I'm so grateful! Highest recommendation for Dr. Johnson - simply the best!

Dr. Mercandetti is the best doctor you could ever want taking care of you.. He takes time…read morelistening to you --no rush at all. I was referred to him by another Venice physician who described him simply as "brilliant' in his field. I found this to be true after rrying many other places. His wife, Laura, operates her business, NuView Aesthetic, in the same office with the best personalized facials, top skincare products--and numerous up-to-date procedures and equipment. She offers so many alternatives and is very good at explaining which is best for you. The front office treat you very well and are organized. Everything about this practice is AAA+. I am grateful I found them when I moved to Venice from NYC. I would not see another practice after trying others. I highly recommend. You will not regret it!

I just want you all to know about the most inappropriate, unprofessional, and bizarre behavior Dr…read moreMercandetti just displayed. He literally lost his mind and flipped out including MOCKING ME when I asked a question. His arms were flailing and was behaving in a such a crazy manner I had to flee the office in fear of what he may do next. All this because he claimed I was ungrateful even though I thanked him and every one of his staff members multiple times!!! His assistant witnessed this and had a look of total shock on her face. Beware of this doctor!!!!!

My husband and I receive great care and service from Dr. Stephenson and staff. Outcome for our…read morecataract surgery was terrific. We both have 20/20 vision without glasses now. I appreciate the family like atmosphere in the office and confidence in Dr. Stephenson's abilities.

Absolutely would NOT recommend this surgeon. FIVE cataract related surgeries and CONTINUE to have…read morevision problems. Dr. Stephenson had to scrape off two eyes with expensive lens which did not work! As her free reign service ? Dog licked my legs for the umpteenth time I was told not to worry as there was NOTHING STERILE in her office!! REALLY? Dr's office also violated Hippa/privacy rules. These are your only set of eyes. BEWARE!

It has now been confirmed that Dr. Stephenson took it upon herself to call around and find which…read moredoctor I had visited for a second opinion. Not only did she chastise my choice for the second opinion but further jeoparidized the Hippaa/privacy laws which were srictly tohave been enforced. Shame that such measures were taken rather than admit that she was unable to FIX the four cataract surgeries she performed. I would recommend treatment elsewhere.

Dr. Stephenson was great. My exam was very thorough. All my question were answer!! Great office…read moreto recommend!!

Professional. Complete exam. Attention to detail in fitting (had to send lens back to re-cut…read morebifocal line). Will use again.

If I could give this business a zero star I would. Their billing is a scam! I went to see them in…read moreDecember 2025. I have VSP for me and my husband (who is also on Medicare but no vision insurance. This becomes relevant later on.) My exam was fine, dr was nice and they told me I had the start of a cataract that just needed to be monitored. I pay for the $39 retina scan not covered by insurance that I agreed to. Fast forward to this week and my husband (who has Medicare Part G and is on MY vision insurance) has his exam with the $39 retina scan. He and the dr talked about his dry eyes (that he DOES NOT take any meds for other than OTC stuff). She said she could write a prescription if he wanted her to and he declined. She said he had the start of a cataract and that it needed to be monitored (sound familiar?). Said "he did not need a lens prescription, just use readers". Same exam, same diagnosis as mine. His vision is better than mine as a matter of fact. He gets to the front desk, and they charge him the $39 and then proceeds to tell him he owes $220 because the exam became MEDICAL?!?! Where did it become medical on his when mine wasn't? He argued but finally just gave his debit card to pay (#1 mistake. I would have walked out and said bill me!). They KNEW he had the G plan, so they will be committing Medicare fraud by billing them AND receiving pay from us. I will be filing a complaint on that. Julie didn't bother to return my call, so I had to call them again just to listen to her lie to me again. "He has SEVERE dry eye syndrome (no he doesn't, he rarely uses eye drops anymore), he had a "freckle" in his eye (so what?), he has a cataract that impedes his vision (no he doesn't and if he did why did the dr say he didn't need a prescription or refer him to an ophthalmologist?) They are unscrupulous and I would not do business with them ever again. I will be posting to all social media sites as well and will contact the BBB along with Medicare. BEWARE OF THIS COMPANY AND DO NOT USE THEM!