I have been to this dry cleaner several times over the last 2 - 3 years. They always have done a good job...not amazing but, decent. This last time I went, I took 6 dresses, a top, sweater, and blazer. I did so many because these were mostly summer attire and I wanted the buy 2 get one free deal. When I got the receipt showing how much it would be when I pick them up, I realized she's charging me for "heavy dresses" for SUMMER dresses? I'm aware this costs more too. So, I questioned that and she said no, that's how I have to ring it up. I dropped it and she let me know when I could pick up my clothes.
The following Tuesday, I went in to pick everything up and am excited to get my clothes even though I knew she was over charging me. Then, she starts to tell me this long story. She tells me when she flipped over one of my dresses, there was ink on the back. Of course, this had to be one of my favorite white dresses with a sheer overlay to it. I start to feel my skin get hot. I explained I look over all my clothing before it goes in so, I know what needs to get removed when I pick it up. I told her it was not there and that they need to fix this. She said no, she would try to dry clean it but wouldn't take anything off my order. I was furious. This was a pretty expensive dress from Simply Charming. She denied any responsibility for the ink stain and said that was my free item from buy 2 get 3rd free. I will NEVER be going back to this dry cleaner!!!!! She ripped me off in all aspects of this. Terrible experience!!! read more