Giving just a one star rating is one thing I think over several times before I hit one. This place…read moredeserves one not for the Doctor but the way he/ his front desk runs his clinic. I took my wife here for a general consultation for cold after spotting this place to be a premium care and also within her network, through her insurance login. To our dismay, everything started falling apart right after we started interacting with the front desk person. It was an old lady who interacted with us and what we thought was a formal way of asking us where we were from, turned out to be a nightmare when she discovered that her sons were doing business in our hometown in India. She started recollecting the business holding name, places that she knows in our state and everything else other than getting us in. These were certain things that hit the sour spot- 1. Icebreaker speech cannot become a lakeside conversation 2. If they cannot accept credit or debit card just because they don't have a card reader, they cannot direct the patients to walk across to an ATM to withdraw the deductible money to pay them. 3. There needs to be a separate front desk to take calls. With no exaggeration, there were at least 10 calls on their intercom that the front desk receptionist was trying to juggle between them and while interrogating us (mind you, the paperwork hadn't started then) 4. We wondered why they had a computer in the first place as the details collection all happened on a piece of paper. 5. While we were starting to feel uneasy on every passing minute(we were 25 minutes past our appointment time already and my wife's name was hardly written on the paper), another patient turned up and she right away abandoned the paperwork and walked to the weighing machine to get his weight checked. 6. After getting back to the paperwork, she finally started writing down the symptoms, other medications that my wife takes and finally asked for her SSN. This is when we thought No more and decided to leave to catch up for another personal appointment that we were already late for. Again, this review is by no means to judge the Doctor's expertise and only the way our registration was handled and our unpleasant front desk experience.

A grumpy old-school Nosferatu looking gentleman, but he knows his stuff from A-Z; bloodwork to lung…read morecapacity tests, to vitamins/supplements, etc. His wife is his receptionist and biller in this 2-person mom n' pop private home converted into a medical office. Although she knows her insurance carriers, she has way too much on her hands, so many things fall through the cracks and calls/correspondence go unanswered. Due to this, we are seeking proper care elsewhere. I have had to wait 45-60 mins. each time I arrive for a scheduled appointment. Papers have been lost, phone calls not returned and excuses made about office machinery being 'broken'. Never again, nor can I recommend anyone use him as your primary care provider. A rude office manager who sits and chats all day whilst patients wait, is unacceptable.

Great staff. Doctors are patient, efficient with great bedside manner. Excellent experience at this…read morefacility anytime I need to see the Doctor. Appts are on time and usually very little wait.

Staff is nice, clean place and I always see a doctor. I've been going there for 2 years now. I…read morerecommend this place.

Dr. Olsen is a wonderful doctor. They accept same day appointments when you are not feeling well…read more She is a thorough caring doctor. I love her as my primary physician.

Great office!! Professional and easy to get along. Dr.Bhatia is class act. He takes his time,…read morelistens and talks with a nice tone. Smart and accessible.

I just had my first visit with Dr Bhatia and I have to say it was such a pleasant experience. First…read moreoff, scheduling was easy the ladies accommodated me on Saturday which I was happy to know they are open on Saturdays. They also told me to fast just in case they drew blood so it was nice to speed things up. I was running a few minutes late so I called to let them know and they were great about it and still welcomed me in. Forms were short and easy. Dr asked questions about my lifestyle and relaxed me a bit with easy conversations as I get nervous at Doctors offices. I'm new to the area so he recommended other practices (dentist & obgyn). His staff was very friendly and gave me the cool places to eat around town. They really have a family type of atmosphere. Overall, super happy with the experience and I'm so glad I attended this practice.

Wow, just wow. We walked in this immense heat to get to this office because we had an appointment…read more Only to be greeted with a locked door and a note that read: "closed due to power outage ". I don't care what reasons you have for closing the office, you have a cell phone to notify the patients if you have to close! Unbelievably careless!

I went to Nepola because members of my family have been seeing him for years, and recommended him…read more I had never met him before, and he treated me like he already knew me - which could have been nice, but his tone not warm and inviting. He made sarcastic comments about my families medical history, and interpersonal issues, that were highly triggering and upsetting. For a first impression it was pretty jarring. He knew things about my family, that I hadnt discussed with him myself, and for him to bring them up with lack of consideration for my feelings on our first meeting... It felt invasive, unprofessional, inappropriate, insensitive and out of bounds. I felt super uncomfortable, and violated and was shaking when I left. I haven't been back since the first visit. The office hours make it pretty hard to make appointments, and the behavior of the woman at the front desk is highly unpleasant - she was awfully rude whenever I inquired about refills on medication or to make appointments. I went once and never went back. Horrible, and traumatic experience.

I've been a patient in this office for over 25 years. I see Dr Savino and have, on occasion, seen…read moreDr Arpia as well. Both are outstanding. They unfortunately don't take my insurance but I go here anyway and pay out of pocket because when you find a Doctor you trust , you don't leave. The current office staff is excellent as well. Dr Savino listens , cares, and takes as long as you need with each visit. The other plus is that you never really wait a long time for your visit. I think generally, the wait is maybe 10-15 minutes , if that. Obviously, things happen when it's longer but that's very rare. I always recommend them. Best Doctors on Staten Island as far as I'm concerned.

Office staff rocks. Always return calls and/or emails right away and they are also very nice. I see…read moreDr. Arpaia and I think he's wonderful. He's extremely thorough and listens to his patients, which I think is sometimes lacking with many medical professionals. He recommended testing for something just by looking at me and turned out he was right but thankfully it ended up not being something very bad (I prefer not to give my medical history which makes this sentence read awkward lol). Basically, he's just an awesome doctor and I can say easily the best I've encountered in years. I travel from Brooklyn to see him bc I will no longer trust anyone else with my medical care (I realize BK to SI isn't far but there are tons of doctors in Brooklyn)

Dr Mignola, is goes above and beyond. He is Honest & Cares about his patients! He is the best…read moredoctor on Staten Island, he helped me figure out what was wrong with my heart that no one else could (multible trips to the ER & Cardiologists) and helped save my life. Highly Reccommended, my children and i thank you!

Horrible, horrible office, staff and The Dr. himself, no call back. Disgusting. I wouldn't refer…read moreanyone there especially if newly diagnosed with Breast cancer and need medical clearance because they need breast surgery.

She is my new PCP (primary care physician.) She is also my husband's doctor. As of now, I have…read moreseen her twice. What I like about her is that she is very thorough. She is not one of the doctors who sees a patient for five minutes and then rushes them out the door. She really takes her time to listen to her patient's concerns, to double check things for herself in addition to going over test results with the patient in person. This leads to the only dilemma of the office, all the doctors are like that so if you expect a quick wait you will be disappointed. Schedule a visit on a day when you don't have work because you will be waiting between one and two hours after your original appointment time. This is because she as well as the other two doctors here really take the time with their patients. Trust me, it is worth the wait.

Dr. Mancino is wonderful!!! I would give him a 5 star rating however if u need to deal with Jeanine…read morethe authorization person that's a whole other story. She is a big ZERO. Presently I'm out of medication and I've been trying to have this taken care of for over 3 weeks. Does not return calls & when I finally complained to the office I received a call where she claims she took care of it and did not. I'm sad to switch from Dr Mancino but it's common knowledge among the office staff that this typical of Jeanine

This review is totally for dealing with the office personnel and not Dr. Mancino. Unfortunately, I…read moredidn't get to meet him. However, Dr. Mancino and the other doctors in his same office, please take action with your front office staff by getting them proper customer service training since most reviews on the internet of your office, not the doctors, are negative. I called on June 4, 2020 to make an appointment and spoke to Donna. She was very pleasant while explaining that since we are in a pandemic virtual calls are scheduled. Totally understand. She then goes on to request my insurance which is Aetna Core Plus. She stated she is not familiar with it and needs to check if they accept this insurance. After putting me on a brief hold she comes back onto the call stating 'the girl" (no name, doesn't tell me who the "the girl" is in the office, etc.) "The girl" said she needs to see the card. You'd have to fax it. First, let's start with the obvious....fax....archaic. Email would be more up to date and better faster choice to view the card. Was not given that option. Second, as she stated, we are in a pandemic. Keeping that in mind, not many people working from home these days have fax machines. I know i don't. When I stated that I was told well sorry, she needs to see the card. Getting past that, I offered to give her my Aetna Insurance Group number, ID number and telephone number on the insurance card so "the girl" can call Aetna and get whatever information she requires (I don't know what's needed so I can't call) so I can make the appointment. Donna then states, "no, she has to see the card." Really? I don't think I need to say anymore because it's quite obvious the level we are dealing with here. Dr. Mancino, I heard good things about you. Too bad most of us will not get to experience your expertise because you lack competent staff and due to that will be going elsewhere.