Well! Where do we start! #FERRELGAS?
You can call Ferrelgas, Orlando FL - with a safety concern (suspected gas leak) & empty gas tank. But none of these matter... They don't care, it doesn't matter, it doesn't affect you right...?!?
We bought the property we now own in July 2021. It had just about 50% volume in the tank, so the blown gauge read.
Planning for increased usage over the Christmas period made a request for a full refill in early November 2021. I also raised concerns about the condition of the tank, pressure gauge and the fact i could intermittently smell gas coming from the tank and i believed the gauge was misreading.
I was instructed by Ferrelgas to isolate the system and wait for a technician to inspect and replace the pressure gauge (early November 2021). Naturally that never happened - despite them 'claiming' someone came out??????
Taking into consideration my cameras didn't pick up and motion or any signs of anyone visiting to inspect when they claim a technician was sent and that they came and i wasn't home (a little secret - I WORK FROM HOME, FULLTIME) despite being told they came when i wasn't at home!
Furthermore, neither was the pressure gauge exchanged as i requested. Serves further credence that they didn't come right?
Bottom line: That technician never came, and we are now in mid-January of 2022.
Neither did i receive a call, report, or confirmation from Ferrelgas that i could de-isolate my system that purely services my cooker/oven in my main house kitchen and continue to use from the technician they 'claim' they sent (December 07th 2021) ...?
About 6 chaser phone calls on status and updates at this point and NOTHING has materialized. I did however receive a phone call one of their delivery drivers who stated he was just that and not a technician and all he was sent to do was 'isolate the system' and a technician would follow, having spoken to him on the phone where he was extremely helpful and understanding he said he would follow up with his office and facilitate the technical review of my system. Whether he did or did not is irreverent - but this delivery driver (J****) was the only person who showed any interest in resolving our issue. December 06th 2021.
A few days before Christmas of 2021 with a blown gauge that claims to read 9G, and with no site of an inspection, inspection report, phone call or any form of confirmation that we can de-isolate the system to use our gas stove for Christmas day and no sign of a gas refill or top up, despite a request for $50 of gas to get us through the holiday until i could get a new gas company in - NOTHING! Guess what happens?
Christmas morning breakfast 10 adults, 6 children. GAS RUNS OUT...!!!!!!!
Christmas day breakfast and dinner was cooked between our electric garage apartment oven and stove and our Calor gas outdoor Webber grill. NOT WHAT WE HAD PLANNED and destroyed Christmas for 2021. THANKS, FERRELGAS :-)
I call Ferrelgas at this point on December 25th, leaving a voicemail, stating that i want them to collect their tank and get their shit out of here!
December 27th i receive a call and voicemail from an agent confirming collection - which i didn't answer or respond to!
December 28th - (D***) calls and explains how he could come and refill or take. I instructed that he just take it...
January 02nd 2022 i get a bill from Ferrelgas for (collection fees, labor, and a surcharge fee). It has taken 5 more phone calls and escalation to Regional/District Management to overturn the charges for what?
P.S. the most effective part of Ferrelgas's process was collecting the tank and billing me for the privilege, rather than being interested in filling our tank and maintaining our business. WHAT A JOKE!
Prior to Regional/District Management escalation - i had a call with (B******) Local Office Management Orlando,FL. Which facilitated my call to upper management!
1. I was informed from a local level, that i am only a 'will call customer' (which means i call when i need gas, but not a valued customer clearly!)
2. I should also have been charged an additional $340+ and some change for a 'false gas leak call out' that never materialized. I would have welcomed this bill/charge...
3. No sign of an apology, acceptance of failure on her teams part, ownership or sympathy. It was an argument and confrontational call where 'i was in wrong' and 'i could have done better'. Does this sound right to you?
3. Naturally you explain the series of events to Regional/District Management and then ask them 'how would you feel if you were in my position?' and immediately receive an apology and admit the short comings of their company and take ownership for an issue that they did not cause, neither were they any part of! (G****) showed customer satisfaction was his priority, listened, sympathized, and took ownership. Great job (G****)!!! And thank you again!
BOTTOM LINE! Despite Company Directors attempts to recover our business.
STAY AWAY FROM FERRELGAS! read more