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    Ferrellgas

    5.0 (1 review)
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    9 years ago

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    Texas Gas Service

    Texas Gas Service

    3.0
    (2 reviews)

    I recently had to call the emergency service line due to what I later learned to be my range…read morereleasing high amounts of CO. The service technician who came out to my residence 2x was very professional and courteous. I felt bad for calling 2x on the weekend with one of them being a late night.. However he was very kind to the point of making it clear that we were not a bother, gave us our assurances that it was safe to stay in our home after we shut off the gas, and triple checked to make sure we did not have any leaks. The fact that the gas company was able to send somebody out within a reasonable time was also a huge plus. The technician provided the best service I've received in 5+ years. I usually think of restaurants, hotels, and places of hospitality to provide great service. I was not thinking I'd get the best service from my Gas Company. Thank you Texas Gas and thank you to the tech who serviced my family and I!! Technician ID: 0KE22290

    Worst company EVER!! It is so unfortunate that we can only get service from only one company…read more It's been three weeks and haven't gotten connected yet. Installation was approved by city before I called. They keep passing the ball between their staff, and keep promising a supervisor would call me back, then they LOOSE NOTES on my previous calls. I even emailed ONEOK, Inc., their parent company. I'm just about to call the news to expose them as how terrible they are. I AM FURIOUS!! This company just does not know how to conduct business. TERRIBLE!! I gotta give credit to the staff, they are very courteous, but it stops there. Notes are lost, calls are not returned, promises are broken every single time.

    Hino Electric Power

    Hino Electric Power

    1.6
    (14 reviews)

    Here's a public service announcement for being vigilant about checking the bills you have on…read moreauto-pay: Today I logged into my Hino Electric account to check on my bill and see my monthly usage. The amount due was showing as $505.26. On a one bedroom apartment! I called and was on hold for a long time, only to be told it was a typo on their end. My ESIID Charge should have been $4.19 but whoever entered it incorrectly typed $431.13. Come on- 3 and 9 are not even close to each other on the keyboard. Plus, $4.19 is three digits while $431.13 is five digits. As soon as my contract is up, I'm switching companies. Although I have been happy with their low rates for nearly 3 years, I cannot accept a mistake of this scale. Gross negligence like this can have devastating consequences. What if I didn't have enough in my account to cover it when it debited the amount? Check your accounts! A small human error can have a big impact. UPDATE: I checked my credit card statement last week when I went to pay the bill (a few days early) and they ended up charing me the full $500+ dollars even though they said it was their mistake and they would remove the charge! I wish I had logged in to check it sooner, but 16 days had passed since our conversation. I went round and round with customer service who assured me I had been issued a $431.13 credit on my account. You don't overcharge a customer HUNDREDS of dollars then instead of fixing that issue before posting the charge (8 days AFTER I initially spoke to them) post a credit to the account. The woman told me the credit would allow me to not have to make payments for the next several months. My contract is up in 1 month. Completely unethical. It's basically like I gave them a $500 interest-free loan. Long story short, they were unwilling to charge back my credit card until 5-7 "processing days" had passed. This would mean an additional $500 would have sat as a balance on my credit card across a billing cycle. And of course, I could accumulate interest on that. I called my bank and disputed the charge as fraudulent. Since it had been more than 15 days since I initially spoke to Hino, my bank was able to contact them and get it taken care of within minutes.

    Horrible horrible horrible…read more The cheap rate is not worth the potential problems $45 fees Terrible customer service Save yourself the headache and choose someone else Just google them. You will see

    Ferrellgas - utilities - Updated July 2026

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