If I could give this shop 10 stars, I absolutely would…read more
Late Friday afternoon, just before closing, my 2016 BMW 320i suddenly lit up with drivetrain and suspension malfunction warnings, and the car was struggling to start. I've invested a tremendous amount into maintaining this car over the years, including replacing the engine, so seeing those warning lights all at once immediately sent my anxiety through the roof.
To make matters worse, I was only two weeks post-surgery, on my way to a doctor's appointment, and already having a very challenging week. When I called, Chayce didn't hesitate. He told me to bring the car in immediately and said they would take care of it, even though they were close to closing for the day.
From the moment I arrived, both Chayce was incredibly kind, professional, and reassuring. He quickly diagnosed the issue, ordered a new battery, properly registered it with BMW, and rather than rushing me out the door, he kept the car an extra day to verify that every warning light had been resolved and that the battery truly was the root cause. He also fixed the rear tire sensors that hadn't been reading correctly.
That level of thoroughness and integrity is hard to find.
What makes this place even more special is that they're a family-owned business that specializes in European vehicles. My BMW is no longer under warranty, and knowing they even partner with the BMW maintenance shop I use in Fort Lauderdale gave me even more confidence that my car was in the right hands.
Thank you, Chayce, for going above and beyond when I needed it most. Thank you, Will, for being so welcoming and supportive throughout the entire process. And thank you to Bill for taking the time to introduce yourself--it says a lot about the kind of business you've built.
Finding an honest, knowledgeable European auto shop is rare. Finding one that genuinely cares about its customers is even rarer. I won't hesitate to recommend this shop to anyone who asks.
