An appointment-only system is totally reasonable, but you do still need to acknowledge folks when…read morethey're in your store.

If you're building or remodeling and want quality products with top notch service then I'd…read morerecommend seeing Cary Carlson at Gerhard's! She's on top of everything! Super quick to reply and always gives me the best direction, advise and feedback for each and every product Gerhard's has to offer. Cary's knowledge and great customer service are what separates their store from the competition! Over the past year we've hosted a ton of events at our house; during these events, we've received many compliments on the house (especially on the amazing kitchen Cary helped design for us). Every little detail Cary thought of and put into this is what makes it stand out (Cambria counter tops, cabinets to the ceiling, in cabinet microwave, side cabinet trim doors, cabinet trim molding, filler between the fridge and wall, soft close doors and drawers; the list goes on and on!). I personally LOVE the hidden-trap/skirted toilets; they're easy to clean and they look much better than the traditional toilets. Also, with the high-quality Kohler product, there's a strong flush every time! And let's not forget about the soft/quiet close seat and lid (this is very convenient with kids). Not only do we give props to the beautiful and quality products Gerhard's put in our house, but I also let people know how fast and professional Cary has been every time I've called/e-mailed her this past year. I realize warranty work doesn't bring a profit, but I assure you word of mouth will. Awesome job and a HUGE thank you to Cary!

DO NOT SPEND YOUR MONEY AT Slumberland. Bought a lift chair because I am disabled, and a recliner…read moreis the only thing that brings relief. Spent over $1000 on this chair, and the piece of junk quit working only 18 months later. To add insult to injury, I got conned by the salesman into purchasing the 5-year warranty. Only say conned because they don't honor the extended service warranty, even when it is the remote to move the chair up and down that stopped working. Slumberland sells garbage, and buying the extended service is just handing them more money, because they have no intention of making good. Spent over 6000 there in one day, and they will never see a dime from me again. Now the chair is stuck with the footrest out permanently.

I recently bought a new bed and new living room furniture from Carol and Chris and they are top…read morenotch to work with. I will continue to work with them. They make buying easy and will treat you like family from the moment you walk in the door.

Purchase experience was easy, showroom is nice, but when something breaks, don't expect to schedule…read morewarranty service easily. I have a chair that broke in under a month, but it'll take me nearly another month to maybe get it looked at. Can't take it back to the store to get it looked at, either.

Well my friends, please be advised that Hom Furniture has the worst customer service ever! We…read morepurchased a nice leather sofa 2 1/2 years ago which arrived 5 months later with the legs broken off (all of them!) As we waited months to get them replaced, the reclining mechanism on one end broke so we requested that be repaired. I'll spare you all the details over the last 2 years but they've replaced reclining mechanisms 4 times with anther one waiting for repair. When I've spoken with customer service they've said they won't talk compensation until everything is repaired. I finally said we need to talk compensation. Their representative was going to put in a claim to the manufacturer and said we have a good case. Well the manufacturer doesn't make that sofa any longer (I wonder why?) and said they wouldn't offer compensation as the sofa is now beyond the warranty period!!! So, here's what they will do - they will replace the mechanism - for FREE, including parts and labor AND they'll give me $150 for all the time I've spent waiting for service people to repair this piece of s---! What a deal, huh? This morning I told them I don't want compensation for my time I want compensation for a sofa I spent $3500 on and has NEVER been in new condition. I've worked in retail, my hubby runs a retail business...I would NEVER treat a customer like this. Word to the wise...from someone who wasn't: don't shop at Hom. If you do, don't let them push you out of your warranty. I fully expected they would be fair to me. Please spread the word!!

I came in today because I couldn't find another jeweler to help me with my last minute request. I…read morewas helped by a fantastic lady (sorry I can't recall her name) that provided outstanding customer service and got me exactly what I needed. Thank you, the watch looks great!

I've never had to leave such a negative review before, but I gave them three chances, and they…read morefailed every time. I'm not going back and recommend no one does. Each time, I started with, "I'm just looking to get some ideas," or "I need to leave in 15 minutes, but wanted to stop by." Frequently, I said thank you that's all I needed for now and was ignored. Every time, they tried to get me to buy a ring or a watch immediately. "Oh, we're having a sale today, and it's a really good price on this ring." Every item I seemed interested in was praised as a great for this reason or that. While I looked, they would blabber about how great that brand was. They may have been right, but I felt like it was only said to persuade me. Frequently, I said, "I need to be somewhere and have to go," and they never listened. They often responded by having me hold the ring while they pulled out a catalog of other options or while they offered to check diamond prices on their computer. They always wanted to get my information or give me theirs no matter how much I said I would be back (which I meant) and that I needed to leave. Well, I guess I won't be going back anymore. Each experience was the high-pressure nightmare we hear about jewelry stores. They never respected me or my time. They were not concerned about me finding the right ring, watch, etc. They weren't interested in what I wanted if it didn't sell something that day.

Always friendly and helpful in regard to the e-bike that I purchased a couple years ago. I drop in…read moreevery now and again just to get things checked out. I highly recommended this place!

I had a flat tire on my bike, they fixed it fast and recommended a great handle bar phone mount.read more

The douchebag working the counter at 9pm is a tool I called him and told him I'd be there in less…read morethan 5 minutes and it only took 3 and it just turned 9 as I was walking up to the door all I had to do was pay for my part and he just looked at me and walked away. Completely lied to me, said he would wait for me to get there.

Wonderful customer service from Thomas. He really answered all my questions and then some!read more

They have nice associated who work there. Great price. Kind of confused about where everything is…read moreat. But one of the managers was very helpful to seeing me where everything was at. The cashier was super polite even came outside to hand me something I forget. thanks again

You can find everything from toothpaste to furniture at this store. Expect to see prices 30%…read morecheaper than other stores. However, the reason is because they sell discontinued items! I think that's why I like this store...nice to see dif products! Just don't get hooked on anything..you won't find it again. *Sniff* My mascara..

Dr Delakis and all of the staff are very helpful! Really appreciate them and highly recommend themread more

The staff here is awesome - super friendly, knowledgeable and helpful! I always feel welcome and in…read moregreat hands. Dr. DeLakis was patient, friendly, had great rapport and took the time to fully answer my many questions in a way that I was able to understand, which is not something all doctors care to do, and which I greatly appreciated. He provided excellent recommendations when I mentioned wanting to explore a new brand/type of contact - definitely a great experience!