Awesome staff! Very helpful....knew about the variety of brands and what would best fit my needs and budget! LOVE that they service after the sale! read more

I was assisted by Cindy answered all my questions got me printouts of my machine (washer/dryer) combo as the one I was considering was not on the floor. I needed measurements for the space I was considering. I was able to order the machine get the plumber in and electrical all hooked up . Delivery guys were professional and thorough making sure it was placed and leveled in my space . They ran a quick cycle to complete the Delivery. Will definitely be using them again thank you read more

Cynthia is the most insulting condescending person I have ever met. We have purchased five appliances from them. The last being a refrigerator. The refrigerator didn't quite fit. When I called to get the name of the cabinet expert they call on to cut down cabinets, she immediately became accusatory , telling me that I had the spec sheet and should've known it wouldn't fit. All I wanted was the name of the guy. Then to top it off she charged us another trip fee to come back and hook up the water and ice maker. She even had the audacity to tell the service man to collect the check before finishing their work. Done with Amundson's and one incredibly rude person! read more

We prefer to support local retailers, and over the years, we have purchased several major appliances from Amundson since they opened in Chippewa Falls. Three years ago, we bought a KitchenAid dishwasher along with the extended warranty. In mid-June, the dishwasher stopped working--it simply wouldn't wash. We promptly requested a service call. About a week and a half later, the first service visit was completed. The technician was courteous, knowledgeable, and professional. He diagnosed the issue and ordered a new pump and computer board, explaining that once the parts arrived, they would return to complete the repair. We waited two more weeks for the parts to arrive. Amundson called to schedule the follow-up, and the technician replaced the components. Unfortunately, the dishwasher still didn't work. It was determined that the replacement pump was faulty, and a second one was ordered. That took another two and a half weeks to arrive and be installed. Again, the dishwasher didn't work. The technician then ordered a complete bottom assembly unit--including a new pump--in an attempt to rule out all possible issues. That took an additional three weeks to arrive. The same technician returned to install the replacement assembly. Still, no success. He threw up his hands and admitted he had no idea what else to do. He deemed the dishwasher non-repairable. Amundson and the warranty company explained we would have three options: 1. A payout for the defective unit 2. A replacement KitchenAid dishwasher 3. A store credit to purchase a different dishwasher Then... silence. Three more weeks passed with no communication. When I followed up with Amundson, I was told it was up to the warranty company. The warranty company, however, told me it was Amundson's decision. A frustrating runaround. Throughout this entire process, the warranty company--Leaf Guard--was consistently proactive, courteous, and informative. In contrast, communication with Amundson was difficult. When I called, I spoke with Karen, who was often short with me and even hung up once. At various times, she claimed the person handling my case was either "working on it" or "out sick," or said she hadn't yet read the warranty company's email. Eventually, the warranty company informed me that Amundson had chosen to issue a store credit. I requested the warranty company to instead issue a check, as I no longer wished to do business with Amundson. To be clear, Amundson's technicians were excellent--professional and skilled. The same goes for the warranty company. But a $900 dishwasher that fails after just three years, combined with over three months of delays, miscommunication, and frustration, has led us to a final decision: We will not recommend or purchase anything from Amundson again. btw- The competitor delivered the new dw the next day. read more

After several recommendations, being new to the area, I purchased an LG 4 door refrigerator/freezer from Amendsons. I was able to have the new one delivered within the week. Cindy in Chippewa Falls was very busy with two other customers when I walked in an hour before closing but still answered my questions. She deserves at least one star but unfortunately, I will never buy another appliance there due to the company and their service of brand-new appliances. After a few days the middle drawer began sticking - which started the horrible, continued experience! I scheduled a service call (#1), explaining exactly the issue. They gave me the "first appointment of the day" since I had to take off work a second time now (delivery and now service)! Technician arrived after 10 am. which in my opinion is not first thing in the morning. I asked if he wanted the drawer emptied and he told me "Nope - not necessary, I know what it is since I just had this problem this week". Then, he looks at it and says "good news is I can fix it - bad news is not today - I have to order the part". He admitted that he knew yesterday that it was a common issue with this unit but still wasted my time by coming out instead of calling me to reschedule until the part came in. Two weeks later, service call (#2) was rescheduled again for first thing, same guy arrived about 10:30. Installed the new rails, made insulting jokes about my dog and left saying it was fixed. Withing a week the issue was back - drawer barely opening. I scheduled another service call (#3) and specifically asked not to have that same guy who was rude, insulting and in my opinion has no regard for Amundson's or their customer's time. I also explained that I noticed the right side door was not installed square and is not shutting properly. After waiting a week for the appointment the same guy shows up, at 3:00 for his around noon appointment. He looks at the drawer and tells me "it was fine when I left". Yes, maybe, but it clearly is not now. He of course has to again order new rails and come back. I told him I would rather have a new refrigerator if this is going to be an ongoing issue and his response was "ha - thats not going to happen"! He was packing up and I asked if he was going to look at the right-side door. He said, "ya I will when I come back because it's a simple adjustment, but I don't have the special tool". You're a dam repair man for appliances - why don't you have the appropriate tools? I made my purchase on Sept 4th. It is now Dec 17th and I am still waiting for the appliance to work as a new appliance should. And, I have not heard back from Amendson's regarding the second set of rails that were ordered Dec 2nd. read more

We recently bought two appliances from this location. We had the opportunity to work with Cindy. She was very friendly and was able to answer any questions we had. She would take the time to look information. She made the process so easy. She definitely understands her appliances and can direct you to what you are looking for. We would highly recommend working with her and purchase from her. We will be back for future purchases. Sandy B. read more

I bought new appliances from them 3 years ago and would have rated them 5 star. I have recommended them to several friends. I am now 10 DAYS into waiting for service for my fridge. At first we were waiting for a part....but now we are also waiting for someone elses part also. Losing stars by the week. read more

Very bad experience. Dealt with Heidi, who after my purchase was unavailable to answer my call. Got a run around from everyone there that answered the phone. I was charged for someone's service call plus my dryer. After two weeks of frustrtion cancelled my order. read more

bought a french 4 door samsung fridge on black stainless 13 months ago.it arrived damaged IN THE BOX. the box was fine but the fridge door tops were dented in "before" the packaging. called right away and told them about my turd. called 3 months later covid blah blah. called 6 months after that covid blah blah. will call tomorrow to let them know about lawers and bait and switch, as the fridge price was CONSIDERABLY less at the time than most in the area. Can't wait to bury these a holes!!!!!!!!! read more