If you read the previous reviews of the "fine" customer service they continue to live upto their…read morereputation. However, if you're on an initial fact finding trip to put eyes on a particular product or style then this is the place to go. No one will bother you as you walk and look at all the product, the all female staff will busy chatting it up at their sit down island area.

First of horrible customer service. I have purchased tens of thousands of dollars of appliances…read morefrom them. Anytime you need any sort of service after the fact, like if you're $17k refrigerator and $5k ice maker both go out less than year after purchasing they completely go silent. Todd Brumley especially. Horrible follow up and when it comes down to it when you actually need him to back up his word he's nowhere to be found. The snobbery of appliance sales people baffles me. You sell elevated toilets, get over yourself.

Couldn't have had a better experience. These guys really KNOW their knives. They sharpened my 4 in…read moreno time AND helped me find another I can't live without. Stop in - you won't be sorry!

I was guided and got a knife, all went well. However, I was told it'd take an hour to prepare and…read morethat I'd get a text to pick it up. Text never came, so I tried calling and that hasn't worked either.

Big selection, but nothing is very nice. The prices aren't overall very low; it's even overpriced…read moreon some things. It's pretty junked out and run down. Maybe it's one of those places you have to stop by constantly to find a gem, but it's not for me.

My name is Phyllis Brooks and I visited the store in Chattanooga, Tn, buying some things for the…read moreremodel of my home. I had to return a product and I would like to give 2 thumbs up to Evelyn, the manager at SouthEastern Salvage in Chattanooga, Tn. She was extremely helpful with resolving this issue. She was friendly and just the absolute Best! Big Thank You to Evelyn!!

When the vanity we ordered arrived at the store, it was not designed by the manufacturer exactly…read morelike we expected. The team was able to make modifications in their wood shop to meet our expectations. Great job A1!!

From the owner: Design Quotes - Measurement Appointments - Install - In Store Pick-Up - Contractor Pricingread more

My husband and I went to this business this afternoon to choose floor tile as well as kitchen…read morebacksplash. The customer service was absolutely horrible. Not one person in the store acted as if they cared we were there or cared to share information regarding the tile offerings - some custom order, some in stock. Sadly we were ready to buy but I would not spend a penny in a place that treats others in this manner.

I bought a home that I had to remodel in 2021. I do a fair amount of business at Lowes, just…read moreworking on my home, but in shopping for available products, I found a store that was new to me -- Home Outlet in Chattanooga, TN. Since then, I've spent at least 4 or 5 thousand dollars there, and I love working with them. The store doesn't carry everything I need, but what they have is very very competitively priced, and often, I can pick up what I need from what's in stock. When I need something special, they do a great job of listening to what I want and helping me get it ordered. Home Outlet has become the first place I go when I need windows, flooring, cabinets, tile, counter tops, doors, and more. Another observation. With few exceptions, the same people I was dealing with in 2021 are there today. Lynn the store manager, Brent and Robert (who just retired a couple of weeks ago) are customer service experts. They are always ready to help me, but know when to leave me alone to shop and think before I need assistance. I don't have a single criticism of these professionals, and I look forward to shopping with them for years to come!

My first to write a negative review. Service is absolutely terrible. Posted hours of operation are…read moreunreliable. I went there twice and both times the person "who can answer questions" (apparently there is only one) was not there (was told she takes long lunches; it was 2 pm). I was assured a good deal so third times charm and while she was knowledgeable regarding products she had on hand, she was not forthcoming on sharing information that could impact decisions. After a delayed delivery (I did them a favor) I learned I would have to spend more on my remodel (still not getting what i wanted) due to information I did not have and did not know to ask. Her answer - no, what you got was standard, what you want is an option - sorry. Even after doing them a favor there was no suggestions or offer to get the order to match what i wanted - just, a "too bad" attitude. Her attitude supported why she didn't share information in the first place - she don't care. The tub was the highlight of my remodel and now my entire remodel is an expensive disappointment. Just for the heck of it, I went to Lowe's and then Home Depot to see if the service I got from Modern Supply is typical but both stores (especially Lowe's) did a much better job to ensure I considered all aspects of the products (tub and faucets) for my bath remodel. I thought I might get better assistance from a small distributor but lesson learned. I will stick with the big box for my other bath and kitchen remodel.

Dustin Wong of Re-Bath was extremely helpful in assisting us to redesign our kitchen, dining room…read moreand baths and to pick the right appliances for our kitchen. They removed a stone planter that divided the dining area from the open living room thereby opening the kitchen all the way through the dining room into the living/great room. They removed the ceramic tiles on the floor in the kitchen and installed natural hardwood floors throughout the kitchen and dining room to match the floor in the great room. We removed the 8' x 3' island that was in the kitchen and replaced it with a 12' x 3' modern island with a quartz countertop and 36" gas downdraft range. They removed the tile backsplashes and replaced them with glass subway tiles with modern glass inserts. All lighting was changed to led fixtures brightening the eat in dining area, kitchen counters, island and dining room. All new JennAire SS appliances were installed. All fixtures in the our 3 bathrooms were updated and led lighting installed in place of fluorescent lighting. Dustin managed the process and gave us an exciting modernized living area that we thoroughly enjoy and resulted in our decision to stay in Chattanooga rather than move to Massachusetts or New Hampshire.

From the owner: Re-Bath offers comprehensive bathroom remodeling services to homeowners in Chattanooga, TN. No…read morematter how big your project may be, our bathroom remodelers are ready to get the job done. Youll work with experienced design consultants who will be dedicated to helping you create the bathroom of your dreams.As licensed and fully insured contractors, we can remove your old bathroom fixtures and replace them with our exclusive and proprietary products. We have an effective sealant that allows for the thermal expansion of our wall system products.

Easy to use select and value great value so easy to navigate and shop.I found everything I needread more

BBB is NOT whst it use to be. It's a mini Amazon. ZERO customer service. They are using third party…read morevendors and they refer you to call the vendor for any concerns or return issues. Third party want you to pay for return even if their issue. SHOPPERS BEWARE!

Amazing company definitely 5 stars . I dropped in just for pride cing info bought 3 walk in showers…read moreand new countertops in granite right away. The work they do is fast and amazing they even threw in some extras for free. Highly recommend them. Very happy with their work.

From the owner: Havenly Showers manufactures and sells porcelain slab shower systems nationwide.read more

I called for service. My side by side refrigerator Freezer wasn't freezing correctly. An agent…read morecame out. He did Nothing. He told me that it would cost 900 or more to fix my refrigerator because it's a Samsung with a motherboard. He only had a few minutes because he had a Dr's appointment in a few minutes. He charged me almost 140.00 for No service He didn't check to see if it needed to be gased up. It was a slick form of robbery just for coming out.

Our dishwasher quit working. No lights were coming on. I know nothing about appliances, so I…read morecalled Mr Appliance. We were quoted $99 for a service call. After taking off the kick plate and resetting the control board we were charged $120. So I guess nothing is included in the service call. We were charged extra for less than 5 minutes of work. That did not work and we were told that the repairs would cost more than a new unit. Well, before buying a new unit, I decided I would take a stab. Pulled the unit out of the cabinet and checked all the connections I could reach. Had the unit working in less than 15 minutes. I have ZERO knowledge or experience working on electronics or appliances. Mr. Appliance is lazy and incompetent. You are better off watching a youtube video and taking care of it yourself. After reading other reviews, it seems a big part of their business plan is spending 5 minutes on $99 service calls and not doing any work.