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Ask the Community - Ferguson

Norred Mike-Independent Appliance

Norred Mike-Independent Appliance

3.9
(16 reviews)
2.8 mi
Locally owned & operated
Family-owned & operated

I have never been so excited to do laundry! I only just now got my new Speed Queen TC5 delivered…read moreand installed and after an inaugural wash with sanitizer, it is chugging away on its first official wash load. Lk at the water level first off, there's ACTUAL GENUINE H2O in the tub to get my clothes clean and rinsed. . . and that's not even the deep fill option yet! A big thank you to Roger from Independent Appliance, who got me the info I needed and set it up so his colleague Greg came and installed this little gem. Both were GREAT to talk to! We truly appreciate down to earth, knowledgeable pros sharing good advice, with a great sense of humor. We'll be pleased to have these professionals service our non-Speed-Queen appliances as they break down. Highly recommend the machine itself and the folks who provided it! Thank you!!

My washer was squeaking and than the drum quit turning so I called Independant Appliance. A guy…read morecame out and said it's the belt and quoted me $192 for the visit, parts and labor. I paid that, he put the belt on and then proceeded to tell me that the bearings weren't too good either. I asked, what do you do forr that and he responded get a new washer. This was on a Thursday and on Saturday it broke again and I had to buy a new washer.I was obviously very upset because i felt that the technician knew that wasn't going to fix the washer and charged me anyways. I tried to call the shop on Monday. I left a message and they do not return my calls. I will never use them again.​ Update: Independent Appliance called me after seeing my review and they did apologize and refunded the parts and labor. I do appreciate their effort to make it right.

Photos
Deep fill would put another 3" of water in to make this pretty darned full if needed.
Deep fill would put another 3" of water in to make this pretty darned full if needed.
New baby on the left... Widow of the GE PROFILE LEMON on the right
New baby on the left... Widow of the GE PROFILE LEMON on the right
Real water, in the tub! This is basically the half full option that works for most moderate loads.

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Real water, in the tub! This is basically the half full option that works for most moderate loads.

Ferguson - hardware - Updated July 2026

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