I now have seen other reviews that were not favorable about this business. Similar problems as mine and saying not to go there. Different Owners!!
I am not pleased with the service I received at Ferguson Motor Service. I had a timing chain replaced. I had to pay for the parts up front before any service was provided. A friend recommended them so I thought it would be okay. After getting my vehicle back and driving it for a few weeks all the same lights came on on the dash again and the engine was performing badly. I took it back and it took a week before being told it might be because of the after market parts in the kit they used. I was told this on a Friday after being told over and over that I would receive a call at certain times but never received it. I called them and was told what they thought might be the problem. I was told that I needed to pay $388 for the dealer part. I had rented and returned a car on Friday so I just wanted my vehicle fixed and returned. So I agreed. I waited all week for the repair but the mechanic wasn't in. Finally, Monday of the third week the mechanic returned and after 2-3 days I received a notification that my vehicle was ready. I paid for the 2 parts plus taxes and shop fees which cost around $435. I thought $388 was a lot. I guess they don't receive a discount from the dealer on parts they buy all the time. I was only told I would pay $388.
After going to my car I noticed I had damage to my vehicle that I had to go back in and discuss. After he looked at it for quite some time, I was told to get an estimate. I went to Johnny Landolff and they referred me to a place he felt does great work and charged a fair price. I didn't tell them that it happened at a shop where I had repair work done. After driving my vehicle I noticed an extremely strong exhaust smell inside my vehicle which I could smell when the outside air was directed in or my window was down. I had someone take a look under the hood to see if they could figure out the problem. He told me the oil cap was off and I was inhaling those fumes. I also noticed a lot of greasy places on the top front of my vehicle where I assume the mechanic worked. It is on both sides of the top front.
I found out the business changed owners within the last two years. If only I had known, I would not have gone there because the reviews were for the previous business owner. The communication was lacking. During my time waiting for a response to whether they were going to fix my issue, there was zero communication, as well as, while waiting for their mechanic to return there was no communication.
After waiting for my auto body repair appointment and receiving the estimate, I emailed the receipt to Ferguson Motor business after speaking with them on Friday. I did not receive a response. I called on Monday to see if they were going to take care of the repair but was told they couldn't see how it could have been done there. I would not have asked them to repair damage that was already there. He wasted my time. I drove to the repair shop and found out I had to make an appointment then weeks later took it in just to find out Ferguson Motor was not going to take responsibility for the repair. I will never do business there again and will be on the phone complaining to the BBB and pursuing other. They should not have been able to keep the name of the previous business. That is deceptive and misleading.
Update: I am receiving a code now for the camshaft they put on a week or two ago. read more
