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    Services - Ferguson Home

    Electric installation or replacement

    Electric repair

    Light fixture installation

    1 More Service

    Light fixture repair

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    2 years ago

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    Molly M.

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    3 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    Ask the Community - Ferguson Home

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    Pieratt's Mt Tabor Rd - This is the oily substance in both drums.

    Pieratt's Mt Tabor Rd

    (51 reviews)

    $$

    People leave reviews for many reasons--either because they had an outstanding experience or a truly…read moredisappointing one. As a business owner myself, I know how much weight reviews can carry, so I put a lot of thought into writing this. I've given Pieratt's multiple opportunities to fix my situation, and I have proof via email, text messages, and phone call logs to show the effort I've made on my end. My refrigerator issue has been ongoing since July. In that time, I've had two separate loaner fridges, but only because I've been the one repeatedly reaching out. Any communication I've received has been a result of my persistence--not their initiative. For the past two weeks, I've heard nothing at all, while the replacement fridge they dropped off continues to sit unused in my dining room. To make matters worse, I lost over $600 worth of groceries because their service team failed to communicate that my fridge wasn't working properly. I also make it a point to support local businesses versus big box stores, but in this case, I wholeheartedly regret that choice. The only reason I'm giving one star instead of zero is because the sales associate I worked with at the Reynolds location was absolutely wonderful. Unfortunately, the lack of urgency, accountability, and communication from Pieratt's service department has far outweighed that positive. At this point, I cannot recommend Pieratt's until they show they can stand behind their products and take care of their customers.

    I wanted to help a local business and ordered washer and dryer and scheduled delivery date. I took…read moreoff work to be at home for delivery/installation. I was told I'd receive a call with expected delivery window. Surprise, no call. After multiple attempts to contact someone who could provide ANY information, I was informed they didn't schedule my delivery. The best and only option was to reschedule for delivery FIVE DAYS LATER despite having my washer/dryer in their warehouse. I was told they can't do anything for me. What they meant to say was "I WON'T do anything for you". Trust me, go elsewhere.

    Mr. Appliance of Lexington KY

    Mr. Appliance of Lexington KY

    (24 reviews)

    I called for same day service for a dishwasher without power and a freezer on the bottom of our…read morerefrigerator unit not keeping temp. The wait was expected, the amount of time spent to fix neither was beyond comprehension. After an hour, he told me my dishwasher doesn't get power. I called for this reason... after insuring him it wasn't our fuse boxes, we have multiple and inspected 3 times a year bc of our pool system, he says maybe it's the outlet and you need and electrician?! No sir, I need someone to take the door off my dishwasher and change a fuse and check the wires. Bad start. He did check the fuses and boxes. He did nothing to pull our dishwasher out or take it apart. Hour later, after dissecting on the front side of our freezer with the door open for the same hour he says we bought a used refrigerator. I inform him we bought it new from Pieratt's and have the paperwork. Not interested. Then told me our refrigerator on top would die in a day or 2, just not true. I was informed a lot about how cell phones are tracking us and I should be nervous, great advice bub. Fix our stuff. If my wife hadn't gotten home 2 hours and 15 mins after he'd been here while our rescue dogs were waiting out back the entire time, I'm not sure how it would have worked, except definitely overcharged. He told me he would only charge us full on one appliance and 50% on the other after the initial $130 service charge. His solution for our freezer, it would only take them 3 hours and $2000 to fix our freezer bc we bought a 'used' one from Pieratt's with the paperwork and details he never took to concern. I should have trusted the reviews. Bad Angie and her List.

    5 stars! My first impression was great because the woman who answered the phone was very pleasant…read moreand helpful. The technician was just as friendly and knowledgeable. He was able to fix the repair on the spot. Also, they only charge a diagnostic fee if you don't decide to move forward with the repair. Other places charge a diagnostic + the cost of the repair, which is why I went with this business. Highly recommend.

    Ferguson Home - kitchenandbath - Updated May 2026

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