I just visited the St Peters location and the attendant that helped me, his name was Shawn. He…read moreasked if i needed help and i told him the many criteria i was looking for in a work boot. He knew exactly the 2 isles to show me then quickly showed me 2 pair of boots that had everything i was looking for. I tried on a few sizes, made my choice, then i was out of there. Ive never been in and out of there so quickly. Shawn really knew his stuff! I will definitely go back.

The store was clean and the staff friendly. The question I had was answered very efficiently. There…read morewas plenty of knowledgeable staff available and ready to assist me in finding my size. There are so many different styles to choose from. Everyone should be able to find the shoes to fit their exact needs.

a great convenient cruiser, sport, and dirt motorcycle store with a large variety of helmets and…read moregloves. can buy and change tires

I needed new tires on my scooter and didn't really know who offered that service. I called a…read morespecialty scooter shop who told me they could "probably do it but most times they end up taking the scooters to Donelson's for tire balancing". So I cut out the middle person and called Donelson's directly. They let me know they had been crazy busy but would order my tires and once they were in I could drop the scooter off and they would "work it in" to get the tires done. This may seem odd but some other places I called wanted me to drop my scooter off that day and let it sit til they could get to it - could be 4-6 weeks they said. Donelson told me it's prob be a week or so once the tires were in. They ordered the tires, called me and let me know. I dropped the scooter off and they had the replacement done in about 2 days. There was a snafu with the wrong tires being ordered and them needing to put a different set on (my fault as I provided the tire size). Even with that taking place it still only took them 2 days. I had paid in advance for the tires and we had to rework the bill due to the tire swapout, but even that was handled with grace and I paid the difference. They also performed an inspection for me while they had my scooter. Overall nice experience - especially compared to the run around I got from some other places when calling around. Reason I took off 1 star is noone there knows anything outside of their specific dept. So on 1 call they transferred me multiple times - from parts to inquire about the tires, then to service to find out how much service cost, then back to parts because I asked another tire related question, then back to service to talk about the inspection. It'd be nice if they were aware enough of each area to speak to it.

I have a Triumph Bobber Black and anytime I need work done Brian always does a great job! One…read moreoccasion, I purchased the wrong crash bars for my bike although the mfg said they would work...Brian did his best to figure it out even taking pics so that I could email the mfg of the crash bars for proof they don't work with my bike. Because of that I was able to get a refund. Even though he couldn't put them on I appreciated his care and patience in the situation. I will continue to patronize Donelson Cycles for my bike needs! Highly recommend for repairs and products!

I'm not sure where to even start!…read more I went to Tim Surdyke's looking to purchase my 1st Harley and man did they not disappoint! From day 1 Chris was a Rockstar! He was patient with me even when I kept changing my mind on the bike I wanted. Finally we pulled the trigger on a 2026 Low Rider ST. Buying this bike from Chris felt like I was making a purchase from my best friend. He made the purchase feel personal and yet seamless before, during and even after the sell! Then we have Joe. Joe sat with me on multiple occasions for hours building this bike out from front to back! From exhaust, to Risers, seat and even the SE Stage III kit! He knew what he was talking about and he shared his knowledge and personal experiences with me as well. Couldn't be happier with all the options he helped me pick out. That leads us to the behind the scenes crew, the guys who built this bike. Chad and his guys assembled and absolute Beast of a bike! Chad's knowledge and skills really shines through on this build. Not only did he bring this bike to life, the man did so in record time! He was the final piece of this amazing puzzle and I couldn't be more grateful. I can't say enough about this whole team. I never felt like I was in a "Sales" place. I felt like I was in a building surround by friends who really wanted to make my dream come true for me and they did just that and more. Thank you all again and thank you for welcoming my Family and I to the Tim Surdyke Family!

Ah, the old bait and switch--a timeless classic! The motorcycle was proudly advertised for $7,499,…read morewhich seemed like a fair deal... until the grand finale of the sales magic show, where poof! the price suddenly transformed into $9,946. That's quite a trick fee--almost $2,500 in "surprise!" charges. I half expected a magician to come out from the back with a top hat and announce, "For our next illusion, we'll make your money disappear!" If you enjoy playing financial roulette, guessing what the real price might be, or just love the thrill of disappointment, this is the place for you. Otherwise, save yourself the headache and find a dealership where the numbers on the ad actually mean something.

I was riding cross country in my 2012 BMW K1600GTL and my front ebd started wobbling. I was around…read moreSTL so i found Gateway. They diagnosed a bad-ish bearing and the tire was cupping. It's riding like polished steel now. Not only did they fix it but it was almost closing time and they got me in and even stayed late. They were very upfront and honest, showing me the issues not just telling me and asking for money. They gave a military discount and asked about my military service rather than just the "thank you for your service" platitude. Definitely hit them up if you need anything in STL.

Disappointing Experience with Gateway BMW Ducati Service Department…read more I recently purchased a used Ducati and wanted to get it fully serviced, inspected, and ready to ride. I contacted Gateway BMW Ducati because I expected a Ducati dealership to be the best place to perform the work. On Thursday, July 23, I called the service department and left a voicemail. Their recording said calls would be returned within 24 hours. Mine never was. After hearing nothing, I drove to the dealership on Saturday, July 26, where I spoke with a service advisor named Peter. I specifically requested a quote for a Missouri state inspection, an oil change, front and rear Pirelli Diablo Corsa IV tires, and timing belt replacement. He said they were busy, asked me to wait, and after about an hour asked for my email address, saying he would send the estimate later that day. When the quote arrived, it included several services I had never requested, which significantly increased the price. I immediately replied and asked for a revised quote containing only the items I had originally requested, explaining that I was comparing prices with another Ducati dealer. That was the last communication I received. No one returned my original voicemail, no one responded to my follow-up email, and I never received the revised quote I requested. It's disappointing that getting a simple estimate required multiple attempts and still wasn't completed. I'm giving Gateway BMW Ducati 2 stars instead of 1 because everyone I interacted with was polite and courteous in person. Unfortunately, courtesy alone doesn't make up for poor communication and the complete lack of follow-up. Based on my experience, communication and customer service fell well below what I would expect from an authorized Ducati dealership, and I ultimately took my business elsewhere.

I've been going here for a few years since I bought my scooter. My husband has also purchased…read moremotorcycles and side by sides from here. My personal experience is more with retail items (helmets, gloves, etc). The service is friendly and helpful. the prices are a bit higher than some competitors. Hubby says he's always had great service when buying vehicles and fair prices. There are usually A LOT of sales people here but they don't hassle you. They offer help and if you decline, they leave it be. Pre Covid they had large customer appreciation events in the summer with food and entertainment in their front lawn area. They even bring in local radio station 105.7 (if thats your jam). I attended a few events there and thought they were done very well.

Bought a Kawasaki sxs and signed a dotted line for 72 month loan at a price get a call loan ran…read morewrong payment going up $40... um finance department not my problem. Made it mine..was also told I would be informed of a part coming in... nope had to chase down was ordered internally they say... I'm sorry but all these mistakes not ideal