I am sorry to report that I had a real unfortunate experience here for tax services, and it was my…read morefirst time ever going through this, which is why I would caution others before going. My friend recommended this place because his family has been going there (but moving forward will no longer be returning), and so I decided to give it a chance. I had my documents, bank information, payment method and everything ready. I was in and out fairly quickly and left feeling good about having gone to this establishment. About 35 days had gone by since I filed my taxes, and I still had not received a tax return. I reached out and voiced my concern and wanted to make sure neither the tax service agent or myself had missed any steps. They said they spoke to their supervisor and to just to be sure, they would file my taxes via paper even though I had gone in and done it electronically with them. I felt reassured and wait another month before reaching out. I didn't hear back and they reassured me they had file my taxes two ways to ensure I receive my return. I have been trying to use the "Get My Refund Status" on the IRS website for weeks now, and the tracker continues to say it cannot find my files. I became uneasy and decided to unfortunately spend more money by seeking out another tax service for a second opinion (since no one had gotten back to me at this place) and to ensure my taxes had been filed. This new agent said they checked with the IRS and FTB (Franchise Tax Board) and there was no record of my 2022 taxes. So now they had to file them for me since this establishment never did so, even though they claimed to have done it electronically and through paper. The receipt I received from them states I cannot receive a refund for the service, but the fact of the matter is the service was never actually completed to begin with. I strongly advise to consider your options before coming here. I have been waiting months for that tax refund only to find out that the tax agent never fully and completely filed my taxes. It was a complete waste of time and money that I will not be getting back from them. UPDATE: Since I cannot respond to the comment provided by the business owner, I would like to remind readers that there were no attempts at contacting me - no phone calls, no voicemails, no letters, and no emails. Otherwise, I wouldn't have gone out of my way to continue to reach out about where my refund was at. By the time they "determined" I had already filed my 2022 taxes, it was because I indeed did have to file elsewhere MONTHS later to confirm whether or not this place had actually done so. I don't understand how the tax submission was "rejected" immediately when I didn't file until months after. Of course I received my money back for the service I did not receive, but that was because I had to file a claim myself to my bank. Not because the refund was offered by the company after realizing what had happened. It was not their solution, it was mine.

This is my second year in a row coming here for my taxes. Eva and everyone else have been…read moreincredibly helpful and welcoming every single time I am here. I have recommended this place to my loved ones and plan to come here for my taxes in the future! :) Plus it's always so clean & the seasonal decor is always cute!

Quick and easy service. I had to register my car on my lunch break so I knew the DMV was not gonna…read morework out for me. I didn't get the man's name who helped me but he was very quick, I was in and out in less than 15 minutes.

Alex was super helpful and very knowledgeable. Came in close to closing hours with no appointment,…read more was able to be in and out within 10 minutes. Professional business with excellent service. 10/10

Hung up on my when I told him his Home Insurance price was too high…read more Refused to respond to my calls or messages via the mercury website requesting policy cancellation. Had to contact Mercury directly to get the cancellation processed. Was a customer for 12+ years..........Never again.

I have been using these guys for my car insurance for many years. I have had excellent service and…read moresupport. Tom Barr, in particular, is wonderful to work with. I recently added renters insurance. I wouldn't hesitate to recommend them!

I have been with state farm for 10 years now tickets and they just doubled my monthly payment…read more Sham on you.

Shea, Cristian, and Andrew -- my absolute favorite trio…read more Truly, I've never worked with a better group of insurance agents. Every single one of them goes above and beyond -- and I mean that. I have my business property covered with them and have only needed to file two claims, but both times they showed up with reassurance, compassion, and action. Their words always match their follow-through. I'd recommend Shea and his team to any business owner looking for dependable, genuine support. Thank you, guys, for making this chaotic week so much more manageable. You always find solutions, bring calm to the storm, and go the extra mile -- and I appreciate you endlessly.

He lacks after sale support. When selling insurance policy, he was calling/emailing me multiple…read moretimes per day. 1 month after purchasing the policy I tried to make modification he was nowhere to be found, multiple attempts to contact him through phone calls + emails and still no luck. I am still in limbo, and he is not responding.

Great agency! Helped me get a great rate with the all the coverages I needed. I completely…read morerecommend to anyone who is looking for auto, home, or life insurance. The licensed sales producers are extremely friendly and knowledgeable.

For someone who has limited hours: 11am to 2pm and 3pm to 6pm on different days, it's frustrating…read moreto show up at 4pm, during listed hours, and no one is there. I drove 30 minutes to the office for nothing. No sign, no update, and no one answered the phone when I called either. It's a waste of time and just adds to how inaccessible services can feel, especially when trying to navigate something as important as the Covered California system. If you're going to be open for only a few hours a day, at least be there during those hours. Edit to respond to the business owner. I went on Friday 9/26 at 3:50 PM.

I came in to get help applying for insurance for me and my son! The service was quick and easy,…read moreHector was very friendly and extremely helpful! I appreciated the assitance very much!

Great experience working with Yvonne! Super knowledgeable and great insights and perspectives…read moreregarding all my insurance questions. Yvonne always responded back quickly and I'm very pleased with the entire experience. I highly recommend Yvonne!

Fabulous customer service, especially from Martin. He's the bomb. He has helped me through claims…read more(jerk sideswiped me) and has been a huge help navigating insurance with my teenage daughter (16 OMFG!!) and making sure not just I am covered but Martin showed concern that my ex-husband and, more importantly, my elderly parents were covered on their respective insurances. G&W has helped me soooo much over the last many years. But I seriously recommend Martin as your broker. He's a friendly, genuine guy. And I say "thanks Martin..."

If I could give it a zero I would, I worked in this company for 1 year and 6 months, worst…read moreexperience ever! I would never recommend this company to work or even to call, there is updates at work everyday and they don't update us at all , is kinda like "you figure it out on your own" , they like to bully and they are not profesional at all. HR doesn't do anything when there is a problem or even if you hurt and have a doctor note. I ended up Leaving due to some many issues and I got tired of being bully by my "supervisors" horrible place to work at. Even when Covid 19 started my manager told me "she has better things to worry about than my safety" I leave it at that.

I like the fact that they constantly keep in touch show you what's going on with your portfolio…read more Very attentive with phone calls. They are extremely efficient and get back to you immediately. Constantly reviewing to make sure things are going well for you. The advice that I have received has been very good more than I expected.