Dr Chen has been treating my mom for several years and she is 101 years old and he has help her with her pain every time we leave his office after a few hours she is never in anymore pain he is the best and my mom always looks forward to see him when she has pain and he always takes her right away when she needs to see him which is about every six months he is the best Doctor and i highly recomend Dr Chen he worth the wait and his nurse is also pleasant and always concern for my mom she is very accommodating read more

Dr,Felix Chen,MD is Physical Medicine Rehab. First time I saw him in 2019 , I had problem with left side pain called piriforms musculus. Help my side this Dr. Chen is the best read more

Dr.Chen is outstanding ! Always takes the time to make sure he understands every issue that is going on and gives the proper treatment to take care of the problem. read more

A year after anterior/posterior fusion surgery and I am back! My back withstands me being on my feet for 2 mile walks, short hikes, cleaning the house, teaching and my normal ( not sedentary but not crazy active either lifestyle. At the end of a long day, my back is fatigued and slightly sore, but I am virtually pain- free. Popping some pain relievers a couple of times a week. I hope I never have to see Dr. Chen again, but I am relieved to know he is there if I, Or any of my friends need him! The read more

Dr. Chen found a diagnosis for the pain in my hip and back when no one else could. I am forever grateful to him. He is professional and personable. It takes a while to get your first appointment, but do it. He is worth the wait. A rare find in the pain field. His nurse is also pleasant and accommodating. read more

Wonderful Dr and human being. Helped me out tremendously with lower back pain. Works hard to make sure insurance covers and needed treatment. read more

I've been seeing Dr. Chen for about a decade, initially consulting him about a lumbar issue. Since then, as I've grown older I've racked up a host of other pain conditions, too many and complex to enumerate here--and he's helped me navigate every single one. He has helped me with the usual diagnoses and medication prescriptions/management, and also performed lumbar and cervical facet joint and epidural injections, and nerve blocks--office and hospital procedures. What I especially appreciate about him: about my multiple co-existing intersecting pain conditions and diseases, he doesn't compartmentalize, piece-meal, or get myopic--he steps back and see the bigger picture, and somehow appreciates the enormous difficulty living with all this. He 'gets' the dramatic impact of mobility impairment, and was proactive about referring me to a PT and OT, both of which I benefited from. He's very thorough, super competent and experienced, deeply invested in treatment outcome, with rich expertise. Every single procedure I've done with him has been successful with zero complications. There are many physicians out there, and I've gone around that medical block, been the object of authoritarian ego-ridden physicians' accusations of malingering and the rest. Dr. Chen is the opposite. He is remarkably open and without ego, very warm and caring. Every single office visit I know that I'll be able to go over my concerns and needs, know that he'll genuinely listen and come up with a plan of action, a strategy which will give me hope. In my world of relentless chronic pain, hope is my only currency. I live on hope--and he intuits this with ease. He never goes through the motions, never phones it in. He shows up with his whole-hearted gentle presence and kind heart. He is empathetic and understanding, unfailingly sensitive. He's unusually humble and open to my input, e.g. when I come in with an idea for an off label med, he's willing to try it. I also appreciate that he knows and trusts me and my intentions, e.g. doesn't automatically put me in the bin of a "drug-seeking" patient, as doctors have default done in the past. He seems to get that I was that nerdy, squeaky clean high school kid. When I first began to see him, I had only two medical conditions, and was consulting with him for one of them. My health issues have increased in chronicity and severity, and he has never once made me feel as if if was becoming too much for him to deal with, never once intimated that he was overwhelmed with my complexity ... and though I've become exhausted, he has been the epitome of professional aplomb. Btw., he has a penchant for educating the patient, e.g. whenever I see him, for whatever condition, he'll show me my MRI, X-ray, or model of the spine ... and explain in infinitesimal detail whatever's wrong with me. It's important to him that I understand what it is that's going on, what procedure he's about to do, the mechanics and process of it. Frankly, at this point, I humor him and listen ... because I'm so exhausted and overwhelmed, I no longer care about the details--my attitude is, "please, just fix me already" :-) I also have difficulty visualizing three dimensional space and forget the medical jargon. But I do appreciate his efforts to explain, and after all these years, I do think some of it has sunk in, lol. His communique is excellent, e.g. every time I've emailed him with a question or concern (sometimes from out of the country), he responded in a timely fashion. About scheduling, because he's in high demand, it's hard to get a quick appointment; I schedule months in advance. But this is something I've come to accept, because I know it will be worth my while to wait and when I do go into see him, he will not be rushed and try to get me out of there in 10 minutes. He actively engages--this is sadly uncommon in medicine these days. He actually listens and bases his response on what I say--he takes in data I give and composes a suitable strategy on the input his getting. What a concept, huh? This is something I feel like celebrating, because it feels so great :-) His assistant, Adriana, I also love: she's warm, caring, and solicitous, on the ball and always efficiently scheduling surgeries. She's been working with him for many years and knows his process--they make a terrific team, and I'm thrilled that she migrated with him after he moved from his private practice in San Mateo. They're now at Mills in Burlingame, where there's tons of free parking conveniently in front of the clinic (you don't need parking validation). The hospital/clinic follows the usual COVID protocols of checking temperatures, requiring hand sanitizer, and fresh masks. If I could give six stars here: I lucked out when I first stepped into his office. I'm beyond grateful and thankful I get to be a patient of his. Dr. Felix Chen is a rare quality human being where he gives much of himself, and the planet is a better place for him existing. read more

I have seen many doctors concerning ongoing neck issues over the past few years. I just have to say that Dr. Chen was very thorough and took his time to find out what was going on with me and gave me several good options to help me. I really was not expecting too much considering I have seen many doctors but was pleasantly surprised and worth the 2 month wait to get this appointment. His office staff was very helpful and patient with me even though I was running late. I am glad I found this doctor and look forward to a long term relationship to help me manage my neck issues. read more

Dr. Chen is a great doctor. He is very knowlegable and has a gread bedside/chairside manner. He makes it clear that he views me as a person and not just $$. He is in very high demand so follow up appointments for him are pretty far out, though earlier appts are available with his PA. It is a shame the front staff hurts Dr. Chen's reviews. Fortunately there is typically minimal interaction. Instead you'll interact more with Andrea, Dr. Chen's nurse, who is very friendly. I did not deduct for the front staff as this is a review for Dr. Chen and not SMOG. This review is a rating for him regardless of where he practices. read more

As a perspective patient, I called the office today in order to ask if they accepted my insurance, they did, so I booked an appointment. Everything would've been A ok if the receptionist hadn't been so rude. She alone is the reason this doctor lost a patient..I cancelled my appt and scheduled with another doctor . read more

I am skeptical of some of the medical professionals who seem not to really care about their patients, showing little patience and empathy. I did not know what to expect for my first visit with Dr. Chen despite having seen his outstanding reviews on Yelp and elsewhere. All I can say is that I agree wholeheartedly with other reviewers about their compliments for Dr. Chen. Dr. Chen is truly the very best kind of medical doctors that anyone can hope for. He listened to my mumbling descriptions and complaints with patience, studied my records and made an accurate diagnosis (different from the one by a different doctor), then spent quality time explaining to me about my problems and possible coping strategies. He discussed (I mean "discuss" not "prescribe") a number of measures for both short-term remedy and long-term healing. I walked out of the clinic feeling better physically, and more so, mentally. That is healing. He is congenial and thoughtful, with the ability putting people to ease. I believe he genuinely cares about his patients, a quality, a virtue really, that, in my opinion, is the highest attainment for the medical profession. Oh by the way, I saw Dr. Chen has a Ph. D., too, which means he knows and perhaps does research! I observed the clinic staff as being quite professional and effective. I had no issue with them whatsoever. A medical doctor with both top-notch expertise and embracing sincerity is extremely hard to find and retain nowadays. I am lucky, like the rest of his patients, to have been taken care by Dr. Felix Chen. read more

Dr. Chen has been managing my multiple pain issues for the past several years. He has guided me through a variety of treatment options in his efforts to control my disabling chronic back and leg pain. He is highly skilled, compassionate, friendly, and patient. I have absolute confidence in Dr. Chen as well as his P.A. Samantha and N. P. Nicole. They form a top notch team of pain specialists. read more

Dr. Chen himself is amazing. The receptionist, or who ever answers the phone is a downright pain in the a$$. Rude. I asked to speak with Dr. Chens assistant. "who is this" gave her my name " Does she know what this is about?" uhh, yeah, I spoke to her a couple days ago "Ok, but is is expecting your call?" Then I was on hold for over 7 minutes! Never got through so I hung up. I mean really!? Can I just leave a friggin message! FINALLY got through thank GOD. ***UPDATE*** 04/02 Staff was great this go around. I called Monday, was told first avail. was 04/28. I asked to leave a message with Adriana. She called me right back, and fit me in today. Needed to see Dr. Chen about some tests. Front desk was great this time, and as usual so was Dr. Chen. He spent good time with me explaining what the hell is wrong with me. And what we can do about it. Everyone has their days, so I'm definitely not holding this against the office. Thanks guys!! read more

One of the best pain management doctors. A very caring and personable person. He really cares about his patients. I'd recommend him on a heartbeat. read more

I have seen him twice and am very impressed. He is patient, he listens and does not rush. He seems genuinely concerned with my condition and in finding the best solution. read more

Top notch, you can't get better care or access to care by Dr Chen or his NP Nicole. I wouldn't go anywhere els.

I am only giving one star because the neck procedure I was scheduled for 6 months ago did not happen today as planned. I was there on time and went through the whole pre-op nurse thing and she was surprised to find out that I had taken Ibuprofen the day before. I received a call from an (855) number that I did not recognize on Friday May 31st asking me all these name, insurance, and birthday questions without really identifying himself. As a matter of fact, the first time he called there was dead air so long after I said Hello that I hung up the phone thinking it was a robocall. He called back and still waited a long time to respond to my Hello-I did not feel comfortable giving him all my info over the phone so I asked him to please have someone call me directly from Doctor Chen's office. I finally heard back from someone in the office on June 3rd reminding me to bring ID and proof of insurance from a phone number that came up on my phone as Breast Center Radiology. I asked if this was actually from my Doctors office and they said yes. I asked if a pre-op nurse was going to call me to go over how to prepare for the procedure. I was told yes and never heard from anyone. I did ask this same person before hanging up if it was OK to use Advil before my procedure and was told since I was not going under general anesthesia that it would be OK. Since I have had a lot of pain in my neck, I was grateful to be able to take my usual 4 Advil before bed. When I went in I also had a couple of sips of coffee before my procedure thinking it was not a big deal as I have had numerous cortisone shots in my knees, and foot before without any worries about an empty stomach or Advil. I guess I forgot the paper they gave me 6 months prior in December 2018 that went over the instructions. I still think it would make sense for a good back office in a Doctors office to send SOME type of reminder via email, text, or even phone call a week before considering how busy he is and the fact that I had to wait 6 months for this appointment. Dr. Chen seemed genuinely upset that he was unable to help me and apologized however this is not acceptable to me and I am sure most people after waiting 6 months with NO communication from the Doctor's office until the afternoon before would be upset. I called his office and he is out and the Receptionist took a message as he is probably out all day in surgery but he should have had the schedulers call me immediately after this botched appointment to reschedule ASAP, especially since I told him I do not want to wait another 6 months! Update-Dr Feliz Chen just called me personally to reschedule my procedure for a week from today and got me a prescription for steroids to last me until next Tuesday. My faith in man has been restored. Dr Chen was most gracious and apologetic. Thank you Dr. Chen! read more

I just started with Dr. Chen for unremitting back pain. The other reviewers are correct that he is a treasure of a doctor. I wish they could clone him because the word is out! I also want to write about my experience with the "front office staff". I was bracing myself when I called for an appointment after reading the reviews. Instead of what I expected, I received thoughtful and kind assistance at every step. I really must dispute the other reviewers on this. read more

I wanted to schedule an appt. as I'm in quite extreme pain. The receptionist is the one and only reason I will never call this dr again. When your front line people r cold & unsympathetic & unwilling to go a little further to assist-that's it! Too many doctors around to put up w this!! read more

I could not even met with Dr. Chen because of the terrible customer relationship skills of the front desk people including the nurses. I scheduled my appointment with Dr. Chen almost a month ago (since then I have been in pain and waiting patiently to be seen) and finally the big day came and I went to my appointment thinking that my pain will soon be over. However, I was told that I was 15 minutes late and Dr. Chen cannot see me. I was really upset and disappointed. Apparently one of us recorded the time wrong, although I tried to explain the situation very kindly to them, they just handed me my insurance card back and without further explanation they started dealing with other patients. I couldn't even leave a message for Dr. Chen. Couple people said that Dr Chen is a good doctor, I wish he could spare some time to hire a kinder, more understanding and caring group of front desk employees so that he won't loose his patients even before he has them. Zero star for the front desk! Huge disappointment! read more

Dr. Chen is the best pain management specialist I have seen to date (and I have seen five others). He is not only caring and thoughtful, he is intellectually curious and genuinely wants to solve your problems. I highly recommend Dr. Chen to anyone who wants the one-two-combo of compassionate care and proactive solutions for your pain. read more

What an amazing and compassionate Doctor. I was lucky to have found him after I was misdiagnosed by another spine specialist. After 4 months I feel like my old self. He is so thorough and takes his time to educate you and explains step by step his treatment. You see the kindness in his eyes and it is so great to see this in a health system nowadays. He has been a god send and after seeing what is out there he is a true blessing. Keep doing what you do Dr. Felix Chen!! read more

I couldn't be more grateful for having the opportunity to have met with Dr. Felix Chen. At the time I was experiencing severe back pain in my lumbar and frequent back spasms that would put me on bed rest, unable to move for 3+ days. I did have to wait almost 6 months to get an appointment with him, but honestly it was worth it. By this time I had already met with three other back surgeons/orthopedics and was extremely unsatisfied (to say the least) with their quality of service, the dismissive responses I received, the solutions offered that completely contradicted everything I was communicating to them in regards to the long term vision/goals I wanted for my recovery, and not to mention still in severe pain. I felt completely disregarded, especially considering I was 25 years old at the time I sought professional and medical help, and no one exactly wants to do back surgery on a 25 year old. Dr. Felix Chen was more than anything I could have expected, especially after going through all that. I honestly cried at our first appointment because it was the first time I felt heard by a doctor who actually looked at me as a real person, and not just another number on his roster of clients. He ordered x-rays that no doctor had even suggested. He identified an imbalance in my hip alignment that was contributing to my pain and suggested non-surgical methods to help ease the discomfort it was contributing to my pain. It wasn't an end all solution to my lumbar pain, but that's exactly my point - Dr.Chen is invested in his patients and looks at things from every angle. My specific injury and pain is progressive and will definitely be a life long battle/journey, but since becoming a patient of his I haven't had a back spasm in almost 2 years and can genuinely feel the difference, not just in regards to my levels of pain but in improvements in my strength. Dr. Chen came up with a plan to help achieve my long term goals, ranging from medical methods to daily best practices I can do at home to reduce the pain and tension in my lumbar. Even when I told him I was soon to be relocating, he referred me to another doctor in his trusted network that worked in the area I relocated to and who I could see to take care of me in his absence. I still prefer and fly back to the bay area to see Dr. Chen because he truly is the only person/opinion I trust. I have no words to express my gratitude for him and even with everything I've already said, I still don't feel that I've provided a just depiction of how amazing, caring, intelligent, experienced, and thorough Dr. Chen is. DO NOT BY INTIMATED BY THE WAIT TIME FOR AN APPT. IT'S FOR A REASON. HE'S THAT AMAZING. read more

A kind, caring and most important competent Neurologist. He has been treating me for extreme pain for my sciatica . Understands my pain and is treating me with upmost care. read more

Dr. Chen is amazing. A doctor that listens, cares, and really has helped me.

First and foremost!!! THE BEST DOC I found after so many visits to different Orthopedists in the past 10 years. I have this pain in my right HIP!. On going since 2005. I guess due to sports and running. Every doctor prescribe me VICODIN!!!! for the pain. I can't figure that out. After my first visit back in 2011 and since then I had 3 shots in my back, I feel so good in years. The main is moderate and I can tolerate it now. Before it was SO painful. Dr. Chen found the right dosage and also the amount to work on my pain. Eventually I will have surgery but for now, I am happy. Great DOC! I will be back to see you again. and THANK YOU. Kenny read more

My fav. Doc. He is gentle, attentive, patience, knowledgeable, full of resources, good to look at and I am running out of adjectives to praise him! Ok. He basically answered all the questions and reduces all the pain to the minimum. He explained with skeletal models where my pain was and the probable cause of the pain. Then he prescribed an antiinflammatory medication and referred me to see one of the best physical therapist in the area. I am so glad to find Dr. Felix on Yelp after I was unsatitisfied with the specialist from PAMF and UCSF where the doctors were unsympathetic and spend only 15 mins with me and their only answers were to get cortisone shot! Make an appointment to see Doctor Felix I'd you have any aches and pain. You will love him too. read more

Dr. Chen is a kind and compassionate man and knows what he's doing. He has genuine empathy for the pain his patients have, and has effective solutions to help. He's taken care of my ulnar nerve entrapment with a series of nerve blocks that has had instant results. read more

I want to update my comments 3 yrs later. I am still a pt of Dr Chen's and he is the same as he has always been. I am disappointed to hear about front desk bad reports. I can only say, he's worth the rude people up front, believe me. Try being super friendly with the gals, they aren't all bad. Again, I've never had a better Dr who is always right on, super caring and works to help me with my pain month after month after month. It's worth any other rudeness we have to endure. Double check your appt times and show up and the rest is awesome! read more

I can't say enough good things about Dr Felix Chen. He has been my saviour for the last 7 years now. When no one else could help me with my endless problems with migraines, he diagnosed me with cervicogenic headaches as well as migraines and began treating me to get rid of them almost completely. And in the meantime I have had 4 rear end accidents and my neck has been horrribly damaged and he has helped me there with all the pain as I am allergic to most all pain meds. He is literally an angel of mercy and no one could be as kind and caring as he is to his patients. I am sorry to hear about all the bad comments about the front office girls, I've never had a problem there but even so, he is DEFINITELY worth getting past them if you want the best Dr and the best help for your pain. I'm 62 and believe me I've been through so many Drs in my lifetime to know the BEST and no one compares..... read more

i have just written my review and it seems to have disapeared. briefly, Dr. Felix has been my "savior" also for so many years he is so compasionate and caring. I have been under his care for years. Samantha Olivera dr. chens PA is such a compliment to his practice Janae greets me with a sincere smile and gets me settled in the exam room DR. FELIX CHEN IS A GREAT, SAMANTHA AND JANAE. a great practice i am indeed fortunate sherri carroll read more

Dr Chen has been my hero and savior for 3 years. I suffer from chronic back pain. He has never given up on, works hard to find solutions and listens to me. He takes my input into consideration when determining a plan of care. I feel like Dr Chen takes my case personally, and truly cares about the outcome. read more

i and not say enough good thing about him he is the kindest doctor ,he all way takes time to call you if you have a question and i have allot,, he is so kind ,and when your in pain ,you need some one cares about you, all i can say if your in pain he is the man to go to he cares!! just love him, he will help you!! read more

Dr Chen had treated me for 3 years for two different back injuries. I have never had a more caring and hard workind doctor who has gotten great results and kept me active. If you have had serious back pain you know how debilitating it can be. He has gotten me up to speed and his communication ability is a big contributing factor as well as a relentless work ethic. He cares! read more

I am only giving this office a one star because his office staff is horrible! the receptionist is rude and ignorant! I am new to the area and was referred here. I am looking for another dr. and they make office policies changes and don't notify you until you go in for a visit. his appointments are months out and if you don't make them right away you don't get one! the office practices are much to be desired. needless to say, if you can go somewhere l would.... read more