I have been a patient here for a really long time. I had 3 miscarriages and they delayed referring…read moreme out. I should have been referred out sooner out to my age. I had to go through 2 years of IVF and when I came back I was labeled high risk. They then advised 25-30+ ultrasounds! I declined ONE ultrasound and was discharged from being a patient. Dr. Texier didn't even seen me once and didn't have the courage to call me. The PA said it's Dr. Texier way or the highway and there is no questioning her authority. I am devastated bc I thought they cared about me. If you question anything or want more time to decide they will drop you at your most vulnerable time. DO START CARE HERE.

I switched providers because my previous OB was not perceptive and did not listen to my needs. To…read morebe clear, my favorite provider had left the practice, and I couldn't see her in her new role. I didn't find anyone at the OB's office who cared as much about me as she did, so I came to Winter Garden OBGYN just in time to find out I was expecting my first kid. I can't say enough good things about both Dr. Texier and Dr. Elms. They both were very perceptive to me throughout my pregnancy and answered all my questions thoroughly. Dr. Texier delivered my baby girl, and I don't think it would have gone as smoothly but for Dr. Texier's very clear instructions. Thank you so much, Dr. Texier! Their staff are also just as caring. Special thanks to Lily, who was always a friendly face and walked me through the process whenever something was being done. Tammy, the office manager, also helped adjust my office visits to fit my schedule, as well as addressed a clinical issue I had during a blood draw. The office itself is gorgeous and physically appealing. It makes sense since the building itself is also brand new. The reception area has a little Keurig for coffee, as well as a mini fridge for water and juice boxes. I will continue to go to Winter Garden OBGYN. They've officially earned my trust.

Hands down, this is the best OBGYN practice ever!! The level of service, professionalism, decor and…read morecare exceeded my expectations. From my initial point of contact to leaving the office gave me a warm and fuzzy feeling. Today was my first visit, and I struck gold. Also, I found a parking spot with ease. Style & Vibe: Very accessible, super cute, and extremely clean. The decor in the waiting room is "boho-chic" because of the color palette, minimal furniture pieces, the style of the furniture, and the greenery {plants.} The subtle fragrance is also a plus. Everyone I made contact with displayed genuine care and concern in addition to being friendly and efficient. Waiting: The waiting time in the lobby and inside the exam room is minimal. The best part is, you will not feel rushed Dr. Shereen I Oloufa. MD is a professional with personality and bedtime mannerisms. She made me feel welcomed and displayed a genuine concern as she was not hiding behind a tablet/iPad and rushing through her routine. When she entered the room, I felt a sense of peace thanks to her approach and technique. Time for the Table: Usually, I get tense and uncomfortable during my wellness checks, but today was a first where I felt calm and relaxed. Dr. Shereen I Oloufa did not have to tell me to relax. She kept the conversation lite and meaningful. My time on the table was pain-free and fast. The doctor explained things in simple terms, and she shared the steps I should take now that I am in the 40/40 club - I am referring to my age ;-). Sis, don't think twice, book the appointment!!

Dr. Oloufa was very welcoming and comforting. I had been looking for a obgyn to have my baby with…read more I did a lot of research and came across Dr. Oloufa. She has lots of experience and is very qualified. When I first met het, I instantly felt very comfortable with her. Her office is very beautiful & staff is very friendly. The doctor is a very sweet lady. I felt very safe being with her for the next 9 months. I recommend her to everyone else!!

My office experience as a first time patient of this particular practice, was excellent. I walked…read moreinto a very pristine - welcoming practice where the ladies at the desk were kind and helpful. Since I did the new patient paperwork on their portal website, I was told I was all set. Everything went seamless from the beginning to the end. I also want to add that I followed my practitioner APRN, Natalie Bowles from one practice to this one. Her care is excellent and she's very thorough. By the way, while I was waiting to be seen, I noticed the Medical Director of the practice, Dr Marcantel, overseeing everything to make sure things were running as they should. That made me smile and I'm glad I am part of this practice now as a patient.

o not recommend this office. I have been a patient at this location for over 2 years. I recently…read morehad a medical issue that escalated into many tests and a procedure. It was a nerve wrecking experience for my family and I for several months. I am disappointed on how I was treated during this time by this office. I continually needed to follow up for orders, for information and unless I scheduled a in person or telehealth appointment, I couldn't expect to get any questions or concerns addressed. Even after scheduling the appointment, the doctor was late and left feeling unsupported. So basically if I wasn't billable I wasn't important. I finally got my final results in which I had to message the office, twice, about discussing and they wanted me to wait 21 days until my next scheduled appointment to discuss. I found this ridiculous. When I complained, without much empathy or compassion I was just offered to schedule a sooner appointment. While they couldn't call me to discuss my test results and answer my questions or respond to my messages in the portal without me following up, they were able to call me to ask me to send my medical scans to their office because now they off 3D mammogram scans in office. Again, your only important if you're billable to them. This isn't a doctor's office I want. Patients and their families deserve more care and consideration than what I was given. I will be looking for another doctor and strongly recommend you do the same.

Dr. Peppy delivered my baby via C-section and he did a fabulous job. Every time I saw him it was an…read moreabsolutely delightful experience. He's so warm and friendly. When he talks to you, you're the only person in the room and he gives you his full attention. He is incredibly knowledgeable and he made my C-section one of the most memorable experiences of my life. I am so pleased to have him as my OB. I will only ever have wonderful things to say about Dr. Peppy!

It can be difficult to get an appointment because they're so busy, but Dr. Peppy is well worth it…read more He is most likely the best doctor I have ever seen in any specialty. He goes above and beyond to care for his patients and make everything comfortable. Would highly recommend him to anyone. I won't go anywhere else.

I saw Dr. Mervis about a year and a half ago, my first ever OBGYN as a young woman. I went to him…read morefor multiple appts as I was severe issues and pain, and he kept dismissing it telling me it was "normal" and made me feel like I was crazy. I had to schedule multiple emergency appts and cry in front of him 3 times before he sent me to a specialist where I was diagnosed with Stage 4 Deep Infiltrating Endometriosis, and have now had two surgeries in the last year. I felt dismissed, overlooked, and put down - would not recommend coming here.

I don't write a bunch of reviews but I feel the need to let people know about the awful experience…read moreI had with this doctor and office staff. Dr. Michael Bartfield came highly recommended by my current gynecologist, who no longer practices obstetrics after I found out I was pregnant. The office seemed fine upon my initial visit, although pretty expensive through my insurance. The office staff seemed very relaxed and Dr. Bartfield although on paper seemed very experienced was very awkward in person. This was not enough to push me away from the office yet. I met with their finance department, they told me because I had not yet met my deductible. I had to pay in full for my delivery that was still six months away and then they would refund me the remaining amount, which did not include my ultrasounds or any blood work done in the office. This is our first kid and we wanted to make sure we got the best possible medical care because I am both type one diabetic and of advanced maternal age at 34 (35 when I deliver) so we went along with it. It wasn't until I was 16 weeks that I had the absolute worst appointment of my life. The ultrasound technician treated me like a test subject. After taking several pictures of my babies anatomy, she looked over at the student in the room, who I was allowed in the room without my permission and said "do you wanna try?". I do not find it appropriate for my body and baby's body to be used without my consent to train a student you have let observe without my consent. I explained to Dr.Bartfield my concerns at our final appointment and he said " if you need to find a different doctor, there won't be any hard feelings" ... yeah I hope not since I am the patient. Later that day I was told by a Dr.Bartfield that my baby could have a congenital heart defect, which I later learned he did not have and that 16 weeks was far too early to diagnose something like that. Dr. Bartfield and his staff put me through a great deal of stress and anxiety for no reason but it didn't end there. I ended up finding a different provider and when I received the bill for my final appointment, I called up to pay it and cancel any future appointments I had scheduled. When I did this, the receptionist took it very personal. She told me she would have to change the billing code for my final appointment to a regular exam. I did not received an exam. Her final words to me on the phone were "good luck". I would stay away from this office. They don't have your best interest in mind, they are motivated by money.

Quite literally the worse Gynecologist I have ever been to. Absolute worst customer service, can…read morenever get ahold of anybody. The office manager said she didn't know the answers to my questions said they don't have to tell me what labs they run for me and hung up on me . Very manipulative and only want money for anyrhing they can get you for. WOULD NOT RECOMMEND to my worst enemy. Do not talk to Selene Zayas olacio. If I could rate 0 I would.

I absolutely love this practice. Dr Glover and Dr Erin are so wonderful. I feel that Dr Glover who…read moreowns the practice has done a great job including new and dynamic services to help her OB clients with overall health and beauty needs. It's almost a one stop shop (can't get my nails filled or a pedi.. but everything else is a GO). Denise P is excellent for facials, laser treatments (this I do) , botox (although I've never had this procedure done) and waxing. She's the only one I trust for all my They also have Dr Beck who joined as a naturopath doctor practicing Functional Medicine. I hope to start seeing him as well. All in all, great solid practice - helpful staff that remember you and care about your health.

If I could give zero stars, I would…read more This practice's complete failure to communicate and submit required paperwork cost me my maternity leave benefits--not once, but twice. My disability insurance company repeatedly requested clarification and documentation from this office. They faxed requests, left voicemails, and followed up multiple times over the course of months. I also called repeatedly, sent messages through the patient portal, emailed the office, and even had my benefits administrator contact them directly. Despite all of those attempts, the paperwork was never completed in a timely manner. This wasn't a delay of a few days or even a week. My claim dragged on for months because this office simply would not respond. As a result, my claim was denied twice due to missing documentation that only my OB's office could provide. Eventually after countless email follow ups, faxed forms, ignored calls, voicemails ect CWC provided shoddy paperwork with misspellings, typos and unanswered questions. (The claim started in May, they sent the final paperwork over on July 23). This was a slap in the face. I had just delivered a 25-week premature baby who spent months in the NICU. Instead of being able to focus on my son and recover from an incredibly traumatic birth, I spent months chasing paperwork, making countless phone calls, sending emails, leaving messages, and begging this office to do the bare minimum. The emotional and financial stress this caused was completely unnecessary and avoidable. To make matters worse, I was frequently given conflicting information, told that everything had been handled when it had not, and my repeated requests for updates went unanswered. It became clear that no one was taking ownership of my case or communicating internally. An OB practice doesn't just deliver babies--they continue caring for patients during one of the most vulnerable times of their lives. Completing disability and leave paperwork accurately and promptly is part of that responsibility. This office failed spectacularly. If your livelihood depends on this office completing insurance, disability, FMLA, or maternity leave paperwork, I would strongly recommend looking elsewhere. I would never trust this practice to handle anything time-sensitive again.

Updating my review after once again having an egregious and unprofessional experience with the…read morestaff at this office. In my initial review I gave them the benefit of the doubt becuase the doctor herself was truly excellent. But her staff is so unprofessional that I won't be returning as a patient. They truly ruin what otherwise may have been a good experience. In the month since becoming a patient at this practice I have needed to once them exactly 4 times. Once to make an appointment. This took 7 calls & voicemails & my doing an online appointment request (which they subsequently lost). Not once did I recieve a call back. The second time was when I was running late to my appointment after a truck blocked a one way road. Called twice. No answer. The third was when I needed to change my BC. That took four phone calls and I was told I had to call them to remind them to do it (I'm sorry I have to remind you to do a basic function of your job? In 2026?). This brings us to this most recent attempt to contact them - when I called back 3 weeks later to remind them about my medication change. I called 8 times. Left voicemails. Not a single call back. On the morning I was set to start my new round of medication it still had not been called in. So I tried emailing them at the only email address I have for them-the front desk. So I get in my car to drive to their office & ask them to person and they finally call(thanks email). And they had the audacity to try to ignore the whole situation. No apologies. No accountability. When I got what I feel was understandably angry (at this point I have l called them close to 20 times and which feel like I am having to harass them to do basic functions of their job) so I asked to speak to her manager. She puts me on hold and then comes back to say she's not available and hangs up on me. The kicker, she did not confirm my pharmacy so I had to still go in person to get my medication sent in. Now I'm furious, but I know I can't be furious in person. It will not help me or anyone else there in their waiting room. So when I arrive, I very calmly, quietly, (so as to not upset the pregnant women in the waiting room because this isn't their fault or problem) ask to speak to the office manager. I also give them the pharmacy so that it can be called in. I wait around for 20th min only to be told she is in a meeting and then is going to lunch. She could not daine to give me 5 min of her time. They then add insult to injury and say "she will call you" why if you can't be bothered to call me about making an appointment, or my calling in my medication would I believe that someone would call for me to air a complaint? Truly? To my actual shock, they did call. The office manager whose name is Paige, called at the end of the day (she waited until the end of business). I went through the reasons for my outrage. I preface my start by asking her to not interrupt me until I had gotten through it all & I asked for her to put herself in my shoes. If she did, I asked how she would feel had she been treated with such disregard as her staff has now routinely shown me. She made no attempt to empathize or take any accountability. The "apology" she offered was "I'm sorry you feel that way" which basic psychologically & customer service 101 tells us is not an apology but a deflection tactic. (That's not my opinion that is fact-you can literally google this & I did. See my screenshot) When I pointed this out she just repeated herself. She also tried to suggest what I was somehow calling from a different number and that's why they weren't calling me back...? What? Like what a truly bizarre attempt to cover your mess up (& before you ask no-I have one phone) Zero accountability. Zero integrity. She made an already unprofessional & egregious situation so much worse. I wasn't even after an apology. I wanted to know why they can't be bothered to call people back or call in medication & how they wood be fixing that issue for their patients going forward because this is not reasonable. But nope... The worst part is I will have to do this song and dance AGAIN in 3 weeks when I have to change my medication again per my insurance. I am considering contacting the state medical board about it. While it is a staffing issue rather than a medical issue they should be aware of the egregious situations allowed to go on at this office. Just imagine if I was a hormonal pregnant woman or someone actually dealing with a distress in my pregnancy and I couldn't get my doctors staff to call me back without harassing them with repeated calls & voicemails or I physically show up in their office, they then try to gaslight me into thinking I am the problem. Completely unacceptable & unprofessional. Stay away. STAY SO SO FAR AWAY. I have never experienced such poor customer service and disrespect from a medical staff across the board in my life. I am completely outraged and shocked.

Run like you are on fire away from this disgrace of a medical practice. If 0 (or less) stars was an…read moreoption that is what I would give. Not only is the front office staff extremely rude and unhelpful, they behave like it is the last place on earth they would rather be. Listening to loud music, having every phone in the front on speaker phone holding for insurance...not a professional setting by far. You are NOT ABLE to reach this office by phone during or after business hours, everything is via a patient portal and you have to wait up to 48 hours to be messaged back. Read that again so you don't make the same mistake I did. You CANNOT REACH THEM. I had an after hours emergency and when my husband called the crappy outsourced call center that they used-2 "on call" physicians (out of 6) were paged numerous times and NOT. ONE. CALL. BACK. Not one call back, no follow up the next day-complete silence. Their billing practices are despicable and guess what? Since you can't reach anyone on the phone good luck getting an error resolved. I even went as far as sending a long message to the practice "owner" explaining at length what I suffered through as a patient and got no response. This place is the pond scum of medical practice. Please do yourself a favor and find another provider. If this helps even one person not have to endure the time spent running in circles with billing, the lack of care, and the overall frustration of seeing an absolutely uncaring and unprofessional provider then this review was worth it. It is time for the PATIENTS to demand better care-because without us, these doctors can't continue to operate this way. Demand better for yourself. There are PLENTY of other choices. I learned the hard way and now drive much further to see a quality doctor because at the end of the day when you are sick and scared and/or having an emergency, your doctor should be accessible.

Stay away from this place if you want to avoid unnecessary procedures or get an unexpected bill…read morebecause they use wrong codes. No one replies to you via members portal, no way to talk to real person on the phone.. the worst experience ever

I am extremely disappointed with my recent experience trying to schedule an appointment at the…read moreOrlando office. I am currently trying to schedule an appointment for both myself and my unborn baby. On Wednesday, July 8, 2026, I was informed that my referral had already been received and was in the office's system. I was told that only the office manager, Nina, could schedule appointments and that she would call me back by 4:30 PM, the end of the business day. When I had not received a call by 4:15 PM, I called the office to follow up. I was told that they were busy and that Nina would return my call by 5:00 PM. Unfortunately, I never received a call back. The following day, Thursday, July 9, 2026, at approximately 11:25 AM, I called again. I was placed on hold multiple times and transferred between several staff members before finally speaking with someone. At that point, I was told I had a $50 missed appointment fee for an appointment that I never attended because I did not have insurance at that time. I explained that the office's phone calls should be recorded and that they could verify I had canceled. I also offered to bring in my phone records showing that I had contacted the office. Even though I did not believe I owed the fee, I told the staff that I was willing to pay the $50 simply because I needed an appointment for my pregnancy. I was then told they needed my referral, despite the fact that I had been told the previous day that it was already in their system. I explained that I also had a physical copy of the referral and could bring it to the office immediately if necessary. Instead, I was told they would email me, but I have still not received any email or any follow-up regarding my appointment. What was most concerning was the lack of professionalism throughout the entire process. When I requested to speak with someone above the office manager, I was told that Nina was the highest person available. When she eventually spoke with me, I felt that her communication was dismissive, condescending, and lacking empathy. Rather than helping resolve the situation, I felt as though my concerns were being minimized. My experience two years ago at this same office was excellent. The staff was welcoming, responsive, and genuinely cared about their patients. Unfortunately, my recent experience has been the complete opposite. Communication has been extremely poor, promised callbacks were never made, information changed from one day to the next, and no one appeared willing to take ownership of resolving a very simple scheduling issue. As a pregnant patient seeking prenatal care, this level of customer service is unacceptable. Patients should not have to repeatedly call the office, be transferred multiple times, receive conflicting information, or wait days without any follow-up simply to schedule an appointment. I sincerely hope this office reviews its communication processes and customer service expectations. Every patient deserves to be treated with respect, professionalism, compassion, and timely communication--especially expectant mothers seeking medical care. At the time of writing this review, I am still waiting for the promised email and still do not have an appointment scheduled.

first of all, when you arrive at the dated and strange office, you will see all of the drs…read moreexpensive cars lined up in front so they can brag about what they are all buying with our money. I had three appointments with this office, and each time was super disappointing. the front desk staff is some teenage girls that are incompetent. I had to call multiple times to get them to do what I needed, and no communication takes place. when having questions and issues, the dr. tells me that we will just see how it goes and does not try and do a single thing to help. she makes me feel as if I am taking up too much of her time and bothering her. she basically spent my whole last appointment telling me to find another dr. Instead of answering my question. So many things were overlooked and shrugged off and the waiting room is small and cramped. I switched to a new provider out of fear that things would go bad if I kept seeing them. Don't do it.

I love Dr. Fu, and have been a patient of his for years, but I am done with this practice after…read moredealing with the same shady billing practices I am reading about in other reviews. I went to another OB/GYN closer to my house, had the same lab work, and had no bill beyond my copay. From Women's Care, I received a bill for over $300. I called my insurance company and they said it is how Women's Care is coding things. I called them to discuss it and got no resolution.

I've been coming to Women's Care since I was 17, and I'm now in my 30's--that alone speaks to how…read moremuch I value the care I've received over the years. The office staff are always professional, friendly, and pleasant. The doctors take the time to listen, answer questions, and provide exceptional bedside manner. I've had a consistently positive experience with Women's Care and have recommended them to both friends and family. I truly appreciate the quality of care and the welcoming environment they provide.