It's really kind of sad. My family and I went on a vacation to Alaska and went fishing for halibut out of Whittier. We were referred to this company through the company that we used to go on a Halibut fishing trip. We were successful with our days catch and all of us were anxious and excited to have our catch shipped home; it is part of the reason why we decided to spend so much on the fishing trip in the first place.
I phoned Fee's to ask about what options we had about having the fish shipped at a later date because we would be boarding an 8 day cruise ship and wouldn't be home to receive the package, the woman on the phone assured me that this is what they do all the time and having it shipped on the date of our choosing wouldn't be a problem.
We arrived at their store's location after our fishing trip. We had with us 22 pounds of fish, all halibut expect one that was a Yellow Eye. When we caught the Yellow Eye the entire boat wanted to keep that fish, people were raving about the flavor of the meat and many said that it was a preferred meat in flavor over halibut; so we were excited to have it sent home and try it.
Our catch was weighed and we were asked when we wanted it shipped home. Because we were paying to have the fish processed and packaged, we were informed that it wouldn't be extra to have them keep it frozen until our delivery date. We had an in-depth conversation about the delivery date. They told us to pick a date where we would be CERTAIN that we would be home and even made jokes about how UPS will leave it on your door step to "rot" otherwise. Our delivery date was selected and we paid $214 in full at that time.
Upon our return from our cruise, we found the package of fish sitting on our doorstep in 100+ degree weather and had been sitting there for 7 days. The entire 22 pounds of fish had to be thrown in the garbage! Fee's had mailed it over a week before our selected shipment date. We phoned them and told them what had happened. They sent us 22 pounds of halibut for its replacement, when asked about the Yellow Eye, they said they didn't have any in stock...apparently someone had come in and purchased the Yellow Eye that was seen in the freezer while we were there in person. No discount was provided and no additional fish was added. I understand that mistakes happen, but am just disappointed that no discount was offered, this store sells lots of seafood products, you would think that with their error they would try and make it right. When all you do is package and ship fish, how did this happen? What a waste. read more