1.7 Stars?? This must be a mistake? The correct rating is actually -5 Stars. It's really Amazing that they are still in business with their current level of customer service at ZERO! A friend paid $62.70 to get a document sent "Overnight" from Vegas to Topeka. It was "tracked" to be delivered on FNING Monday between 0800-1200 !?! I guess they had to stop to feed to horses? A signature was required, so I waited and checked the tracking update.... Still showed 0800-1200...Noon comes and goes, I try calling FedX, LOL, nothing but a computer that hangs up on you when you ask for a representative!! Now the tracking shows maybe we will get there by 8pm?? W T F?? So I'm supposed to now devote an entire day and half a night, while your fedxxx driver literally CIRCLES TOPEKA 7X to include all outlying counties!?! FEDX THE NEW DMV!! #NEVERAGAINFEDX #ANYTHINGBUTFEDX No Offense of Course read more

Fedex delivery person did not make the final 83 steps with my package from the bottom of my driveway to the shelter of my front porch - they just left the $667 of product in an unfastened plastic bag in a partially filled drainage area near my driveway and the road in the rain. They then took a fake picture of a different delivery box with labels against a fake background and posted this picture in the tracking app. Tracking number - 726919254946. read more

Terrible delivery service in Topeka. The driver had two packages - only ONE required a signature and two days in a row he REFUSED to deliver the package that did not require a signature. He walked up, knocked, and then turned around and returned to his truck with both packages. And to top it off . . . Did not even leave an "attempted delivery - signature required" note to show that FedEx had even been there on either day. read more

Great personalized, professional service! I've ordered and purchased large laminated signage, double-sided form copies (that were barely legible at the start), and much much more. This is definitely my "Go To...Get It Done" place! read more

I had just placed an order online, as many people in the 21st century often do. I am a good 7 states away from the distribution center. Next time I'll just walk. I'll get my package much quicker than with the subpar service of FedEx. I now encourage all my closest friends to do the same. My package was set to deliver on Tuesday evening. I had no work all day and waited in the living room all day to accept my package - a gift for my son's 7th birthday. No ring. No knock. Nothing. 6PM rolls around and to my surprise, I receive a message accusing me of not coming to the door. Ridiculous. No problem though, maybe I had gone to the bathroom at the wrong time and didn't hear the door, right? Wrong. The next day the same series of events occurred again. Like clockwork. I drove far out of my way to the poorly located FedEx on Burlingame. I explained to the man behind the counter what had happened twice. He shrugged and seemed apathetic to the needs of the customer. I asked if there was a way to set the package to be left at my door (as had been indicated in the special instructions) because I've had employees at this same branch do the same for me before. He said no and turned his back to me. I hope someone ruins his birthday the same way FedEx ruined our family's. Completely disgraceful. Order through Amazon, UPS or USPS next time and save yourself the hassle. read more

The fed ex driver didn't ring doorbell or knock!! My husband was here in a room close to the front door waiting the entire day for this delivery, only to find the sticker on the door about 15 minutes after the lame "attempt" was made. There's no excuse for such poor service and laziness on the driver's part!! read more

Should not matter where you live or what kind of road you have to drive down to make delivery! You were paid to make a delivery.

Sometimes I play tag with them on shipping if I can be home but otherwise they always get here at a reasonable time and I live outside of any town. So don't see where all these other people have so many problems. read more

So I'm expecting an overnight package so I can give my class tonight to college students. On the package it states "please call upon arrival" ... On top of that I hung a sign on my door that says "FED EX FOR DELIVERIES CALL ----------" watch my cameras and the delivery man walks up sticks the slip on the door right under my sign and leaves. What the F... read more

Absolutely unhelpful. I needed the phone number of another fed ex shipment center, which I have called before, and these folks clearly had one, but would not give it to me. As usual, FedEx Office is no help read more

Delivery people, please open your eyes and take a few seconds to look around to see if anyone is home when they don't answer the doorbell. Three of us were there - working in the yard, and even in the line of sight of the front porch where you could see us as you were putting the door tag on. All you had to do was holler at us. read more