Can always count on amazing customer service! Thank you for your consistency and kindness!read more

First class service for whatever you need. Fast and reliable shipping and receiving of packages…read more Friendly people that take care of their customers.

Mail was delivered on time. Employee there was very helpful and polite despite being very busy…read more Thanks AIM!

In emergent need of passport pictures and was only familiar with a store chain I've frequented over…read morethe years. Their camera was broken and I was referred to AIM. I was greeted the moment I walked in. The nice young lady who helped me shared the picture options, I made my selection and I was heading out in minutes. I've used another mail service business having been unaware of AIM until now, but would patronize them again. Thank you for the swift and friendly service!

Extremely disappointing experience…read more We came in to get a fingerprint Live Scan done for my wife, and it was immediately obvious that Jake and his coworker simply didn't want to do it. The first thing we were told was, "We stop doing Live Scans around 6," even though it was 6:04 PM when we walked in. Stopping a service four minutes earlier and using that as a reason to turn customers away does not sound like a policy--it sounds like someone who didn't want to do their job. To make it worse, when my wife asked for clarification, Jake responded with unnecessary attitude, saying: "Oh, it's not around 6pm -- it IS 6pm." That comment was delivered with sass and zero professionalism. We were polite, respectful, and not rude in any way, yet were met with dismissiveness and irritation for simply asking for a service they advertise. If there's a strict cutoff time, that should be clearly posted and communicated professionally--not weaponized to shut people down with attitude. Customer service matters, and tonight it was completely lacking. I normally don't leave reviews, but the way my wife was spoken to compelled me to write this. Unprofessional, unhelpful, and frustrating experience. I hope management addresses this, because this interaction alone ensures we won't be returning to this location.

I'm surprised the rating for this location isn't high. I've lived in the area for over two decades…read moreand every time I'm here, I've received great service. We've used their PO Boxes and love the remodel to the place. Clean and organized and I'm very pleased with all the services that we've used, which includes: notary, making copies of keys, PO Box services, dropping off regular mail, dropping off Amazon returns, and shipping. They have other services as well.

I lost my grandma in December 2025, and I was really close with her. For her celebration of life, I…read morewanted to do something special, so I started creating my idea on an app on my phone. Unfortunately, when I went into the FedEx on Truxel to get everything printed, Everything was wrong. I felt defeated. Then Tony stepped in and saved the day. He helped me get everything in the right pixels and size so it wouldn't look distorted when printed. His customer service was great, and even though it was the end of his night, I never felt rushed. I'll be doing future business with them. And thanks again, Tony! 1/6/26

I had the worst experience I've ever had at a fed ex due to a worker named "Jewel" she was rude and…read moreunprofessional and cussed at me and told me to plan better next time when it was Fed Ex that didn't have my order ready on time. Instead of any kind of apology for not having my time sensitive order done she just kept saying it's not her fault and if I have a problem to go to another store. When I told her it's her job to do the order she told me to get the f*** out of her store. When I first came in she was too busy gossiping about one coworker with another coworker to call anyone up

Terrific place to go to pick up your mail or send mail. people are very nice and professional!…read more Thanks, Matt McKenzie

horrible customer service from Desi the owner. all he cares about is charging you his margin even…read moreif packages don't get delivered. support you local business that puts customers before margin. shame

This UPS store is consistent. I stopped in to send a package for work and the staff member there…read moregreeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package.

The Del Paso, W El Camino, and Arena Blvd UPS Stores in Natomas all offer Notary Service by…read moreappointment. I've also used them for Amazon returns, and holding packages for pickup. Scheduled an appointment online at this store in advance for Notary Services, and arrived a few minutes early for my 1:00 PM time (30-minute slot). The young man at the counter helped check me in, checked my I.D., and had me fill out/sign another electronic waiver. The actual notary gal Anela was already helping another customer with his power of attorney docs, so I wasn't actually seen/helped until around 1:20 PM. A little bit of a wait. Signed my portion, she notarized hers, my right thumbprint taken for her logbook, and rang up at the register ($15). Done by 1:30 PM. Located between the Bel Air supermarket and Edible Arrangements/Menchie's Froyo/Thai Princess/Starbucks.

Shipping stuff. These guys know how to take care of people with the right choices when you need…read moresomething shipped. Appreciate you guys always being there. They also do fingerprinting if you ever need that service.

I always go here! No waiting and workers are always helpful and provide me with tracking numbers,…read moreso helpful!

Adj: Efficient and Exceptional (And I'm their 100ths review on Yelp! LOL)…read more This Staples in the same shopping plaza as In-n-Out on Truxel Blvd, but tucked way in. It's a bit hard to get to, if the parking lot is busy and congested, but you will find plenty of spots in front. My first or second time to this Staples only since this is not close in my area, but I came by since it was on my way home. I had a couple of Amazon returns and this Staples was convenient for the task. The staff person was quite efficient in scanning them in although they no longer give you receipts for your returns, they will take your item, bag it in an Amazon bag, and then put a label on each bag, and then scan your QR code and then the item's label and put the item(s) into these giant boxes to collect and then send back to Amazon, painless experience, only thing was that the staff person looked a bit grumpy, maybe he was having a bad day. He was still polite, just a bit curt. I took the time to look and walk around. This store is a standard Staples, about the same size as the one near my neighborhood. There's the usual computers and printers, plus lots of office supplies, then there's seasonal items on special displays like tax prep software. There's also a Party City in this one! Convenient if you were needing decorations for a party or an office event. It is the trend to co-locate several businesses in one so then there's synergy to pull customers in to return Amazon items, and then they might decide to just actually see, touch, and try an item in person before they buy at Staples if it's carried here. Overall, I had a good and quick experience here "that was easy!" LOL

This continues to be my go-to spot for printing, so much so that some of the staff members…read morerecognize me now. While the shopping area can be busy, the parking lot has plenty of spots and the actual Staples store is easy to navigate. Sometimes the printing and package area can be busy, but they're typically well staffed, and I'm usually greeted as I walk in. I typically order prints ahead of time online and come in to pick them up. The team does a really good job with the prints and they've been really consistent. I also have been able to order prints to be ready within a day to a few days of when I order them. I always leave myself some buffer time in case there's delays though. They have other services available here and plenty of supplies you may need for work projects or personal projects.

Service Requested - Well, I went to return a UPS package. They told me to go to a UPS store and…read moregave me a little paper with the address. So I walked there instead. Quality- They gave me a piece of paper with an address (which was nice) but that wasn't what I really wanted. Value- It was nice that they redirected me to a place that would actually take my UPS return package but as for the value of advertising UPS shipping? A little suspect... Honestly, if you have the UPS logo on the top and in the middle of your sign out front, please do not refer me to a different UPS outlet. It's fairly deceptive to advertise UPS almost as your main gig, yet refer me to an entirely different location. Need to ship via UPS? Go to the UPS store. They'll even give you the address on a little sheet of paper.

Very friendly and efficient. They do everything happily. I will definitely go back. Nothing seems…read moretoo much for them

I've came to this store twice now to get passport photos taken. Both times the service was quick…read moreand easy. Both times the people helping me were also very friendly. It's great to have this as an option for mailing needs as well! Give them a shot instead of your normal ups/Fedex options!

If you need a quick turn around for a notary they are available and very helpful. Would highly…read morerecommend!