Many companies have bad customer service, but Fedex is far and away the worst. Four times in a row tracking said I would get my package by the end of the day, and by evening they changed their story to "we are actively working to get you a new delivery date." Why don't they know they would not be able to deliver my package when they said they would? FOUR TIMES! They are impossible to communicate with. You cannot email them. If you call the customer service number, you can't get through to a live person. Their AI chat is useless. read more

This FedEx hub lost/stole my package containing very expensive and emotionally sentimental jewelry from this location. I have spent hours on the phone trying to get them to look for it or to follow up at all regarding the missing package, but they tell me a different story every time I talk to them and clearly are not looking for it at all. Avoid FedEx at all costs if there is any chance your package will go through this hub. I see my devestating experience is quite standard here unfortunately. read more

FedEx Ship Center - Shipping Centers Near Me - Memphis, Tennessee

I have a package that was taken to someone else I don't know who the person is somebody named Jay Cox sign for my package I called the customer service number they can't tell me anything everything's automated everything's automated and they said my address doesn't match it's the only address I've ever used FedEx sucks they're full of s*** you can't get a person on the phone it f****** sucks so they let some stranger sign for my package I don't even know who it is and when I put my address in like it asked to verify they said it doesn't match read more

Worse possible hub ever! Multiple times I have ordered from Omaha Steaks and the shipment gets stuck at this location. Apparently frozen food that is perishable doesn't mean anything nor does paying for 2nd day delivery. They never apologize, just say call the shipper to get refund. I have asked Omaha Steaks to stop using FedEx, but maybe if more of us keep up the pressure they will because this is ridiculous. I mean it's been "in transit" with update pending for 6 days. Get your act together. If it's a personnel shortage hire more people! read more

FedEx Ship Center - Accurate!! - Shipping Centers Near Me - Memphis, Tennessee

Everything. FedEx is nowhere near good. They are constantly late, delayed and delivery is is aweful. read more

FedEx Ship Center - My meds shipped Overnight High Priority Jan 10 now sitting in Oakland California and won't get to Fresno California till Jan 13. - Shipping Centers Near Me - Memphis, Tennessee

They lost my package and lied about it. Fedex customer service told me 3 times on three different days that my package was located in Pensacola. After digging deeper today they said the last time it was scanned was in Memphis. They are the worst. I had to send back a laptop because it looked like they shoved it in a spot so tight it ripped the box and it looked like they almost folded it in half. My wife has had issues as well. It's almost cliche to say this but here it goes...WILSOOOOooonnn aaah haaaaa haaaaa!!! Third fail in 8 months. Get it together, but I know you will not. If given the option, I will not chose Fedex. *Updated it to 2 stars* After I left this yelp, the shipping process from Memphis to my residence in gulf breeze took less than 24 hours. I appreciate the extra effort fixing this problem, just wish it wasn't a problem in the first place. read more

FedEx Ship Center - Shipping Centers Near Me - Memphis, Tennessee

My god why did I not find out this is a flawed shipping hub, and how totally inept this Memphis location is. I don't blame individual people, the at least 7 people today tried to explain why my package missed the plane in Memphis. In truth, they lost it. I paid $131 for delivery by 10:30am in Texas. There needs to be an audit of why they continue to charge and collect money for a service they clearly can not fulfill! Maybe they can take some of those taxpayers dollars they saved and pour it into this shipping hub, now it down and start all over at this location. No tracking works once it hits Memphis. If you have an important shipping, consider US Post office. read more

Everytime my package arrives here for customs, I always always pray that they won't lose or worse steal my package like the last time they did. If only buyers have an option to prevent packages from going here but we have no control and it sucks. This FedEx Hub has a bunch of workers who are targeting packages from UAE and as soon as they see where it's from, their eyes sparkles in excitement coz they know the contents of most of the packages are gold. Most of my cosellers in the gold jewelry business has been victimized of this Hub. They will hold your package at their vicinity for days up to 4 wks telling you your package is waiting to be release or they're doing thorough investigation etc etc. But in reality, they already took the contents and will send you an email that it's declared loss! My package was worth $6k worth of gold that they took or misplaced. Told me they saw my package and it's already empty and they can't do anything anymore. BS!!! Same goes to my cosellers who lost more money than I do. This is the only FedEx Hub who does this. Other FedEx Hub, we never have issues. I hope FedEx Corp. will do something about FedEx Memphis, TN and their workers!!! We all worked hard to earn every cent we get paid for, but taking and stealing someone else's hard earned money is not the way. Not only I lost money on that package, but the integrity, reputation, and trust from my customers. For the workers, (you know who you are) I hope you sleep soundly and peacefully knowing you stole from us. Karma is just there, waving at you. read more

Shipped our engagement ring to jeweler for repair via fedex. Ring was stolen out of the package in transit, fedex delivered an empty package. Refused to tell us what our ring was insured for, 3 months later we are still working it out with the jeweler, fedex and our insurance company. Fedex did nothing to recover something that has become priceless to us. They claimed to do an investigation but refused to share any findings with us. This company is protecting theft by their employees, and we will bend over backwards to avoid using fedex ever again. read more

FedEx Ship Center - package tampering - Shipping Centers Near Me - Memphis, Tennessee

Fed Ex doesn't even earn one star! They are the worst shipping company, Lie cheat and steal should be their motto. Start with I called to get a quote to ship a package, gave them measurements larger and heavier so I would be covered, quote 406.00 to ship. I gave a credit card for payment. They picked it up, lost it then all the sudden it showed up at my door damaged. I called about the damage and that was put on the back burner. Then when they charged my card there is an additional $1115.00 dollars with out any notice there would be an increase and they will not discuss it any further. So my total cost for shipping without a call, email or anything else that the total cost would be 1462.38. I had no prior notice or any chance to say no to the additional charges. FIND ANOTHER SHIPPER FOR YOUR OWN GOOD. I am going to look into a small claims case to resolve this. Consumer right were definitely violated! read more

Where is my F-ing package!!!! Do not tell me the sender told you to hold it after it has been scheduled to be delivered all day, and on top of that I spent the day waiting to sign bc the damn tracker indicated it was being delivered today by 8 pm but I have to call 15 times to finally get a live person on the phone and be told fedex is closed on Saturday so my delivery would arrive 4 days late!!!! Unacceptable!!! I am so sick of ppl not doing there jobs and not being held accountable! And to just add to the frustration my wife ordered the SAME item, SAME day, the only difference is the shipper and guess what!!!!! She received her package today as stated. No delay. read more

Never ship anything from Fedex，they are purpose to delay my stuff two time already. I pay for the overnight shipping fee，but they found excuse every time to make my package delay. The first time is ice cream cake，the second time is life animal which need to delivery fast. So，they never care about customer's feeling，just lazy and try to make everything slow. So，please never choose Fedex of your important packages. read more

Have your box taped up, bring your own tape or you can purchase a roll for $2.50 - but it ain't free. Having not mailed anything in a long while I found that out when I visited. In a good location on Democrat right in front of the FedEx hub. Got my needs taken care of with efficiency and courtesy. read more

So I had snake being shipped through Fed Ex to my local hub that's about 45min away from my town! The snake was supposed to be picked up at the local hub yesterday 12/22/22! The company I had purchased through informed me that they had 16 packages of animals all the same day as mine! And after they made it to the Memphis Hub 15 of the 16 were put on there flights! Someone Fed Ex doesn't put mine on its flight, delaying the arrival of the animal. Fast forward today I call the local hub about 30min after they open to see if my package has arrived I'm told no it's not there yet! I inform the woman on the phone that this package is fine sensitive as it has a live reptile in it! She proceeds to inform me that is not her problem! I said umm your company messed this up therefor it is your problem! She proceeds to inform me, it's her companies problem not hers. I politely informed her you work for FED EX that makes it your problem! She tells me she disagree! Anyway about 1.5/2hrs later she calls to tell me the package has arrived! So I hurry an leave to get up there! Upon getting home with the animals I video me opening the box. And low and behold due to FED EX's CONSTANT INCOMPETENCE MY ANIMAL IS DEAD! Thankfully the company whom I purchased the animal from is making the situation right! I contacted Fed Ex about my issue an they just said sorry. Acted like it's no big deal! BECAUSE THEY DROPPED THE BALL A HELPLESS BABY ANIMAL HAS LOST IT'S LIFE! HOW I WISH ANYONE OTHER THEN FED EX WOULD SHIP LIVE ANIMALS! SO IN CLOSING FED EX I HOPE YOUR HAPPY! read more

FedEx Ship Center - THE DEAD SNAKE DUE TO FED EX'S SCREW UP! - Shipping Centers Near Me - Memphis, Tennessee

To be clear, I gave this a one since there are no zeros or minus numbers. We are in San Diego and we ordered some items (three packages) and followed the tracking information. It showed all items were sent from Oklahoma City on the 20th with the delivery date scheduled for the 23rd of May. Then on the 21st it showed the items arrived and left Hutchins, TX. That is where the tracking ended, and as we experienced before, FedEx chooses not to update their shipping information. Then on the 22nd, it still showed delivery at our house in San Diego on the 23rd even though the "update" still showed it in Hutchins. We had another appointment on the 23rd so that was changed so that we could be home for the delivery. Just like a previous experience we had with this horrible service, (totally unlike UPS which is on time and sometimes even a day early), Saturday the 23rd came and went with NO delivery as promised. I contacted the customer service that I believe is in the Philippines and they said it was being given to the Post Office for delivery on the 26th. I then spoke with a "manager" who said no, the packages will be delivered by FedEx. So, we'll see if it even arrives on the 26th or if we have to continue playing these guessing games with this "going-down-hill" company. read more

We placed an order from the UK on Monday which cost the shipper almost $700, scheduled to arrive Friday by noon. It arrived in Memphis at 12:35am on Wednesday morning and has since been sitting there with absolutely zero updates and it was supposed to arrive over 6 hours ago and now they have changed the status to delayed. We have contacted Fedex by phone and got lied to saying it was in customs, then he backtracked and said he assumed that was the issue but they couldn't do anything about it. So disgusted, I used to think FedEx was the best but good to know. As a startup company we now know who not to ship with. read more

Ordered the new Samsung phone which is soppesed to have 2 day shipping but almost half a month later there is still no updates from Memphis tennessee shipping center. So dumb I've never had this happen. I've even tried looking at the news to see if they've been really backed up or having issues but nothing. read more

Paid extra to have package delivered overnight with delivery by 10am yesterday morning. Told that weather delayed shipment. Spoke to Fedex 5 times and received different story each time. Now told due to ice in Memphis it did not leave there as they cannot fly.Weather in Memphis at the time was 57 degrees and sunny with a few clouds. When I told the agent about the weather there they hung up on me. Upon asking about a refund for my extra payment they told me that they are not responsible for weather delays and would not refund me. (still no package delivery) This company stinks and does not care about their customers. read more

TRASH. they have been cutting every one of my packages open and going through them that I've ordered the last 4 months. I've had several package just sitting there for over a month while others come straight to me from China within a couple days. I'm so tired of this!!! read more

I got a Text stating that they made a 1st Delivery Attempt, but I know that they did not make an effort. 1. I was home waiting all day for the package v 2. They didn't even leave a sticky note stating that they stopped by. 3. I have a video doorbell - proof that they lied when they stated they made an attempt to make the Delivery. read more

I had four boxes shipped to me from Italy of which three arrived, not in such good condition the boxes had holes in them one item broken. The problem is that the fourth box never arrived and no one notified my even after I asked to have updates through the website. I finally called and spoke to two people who said basically I am sorry nothing I can do about it the box is empty. We don't have any pictures of the box, we cannot tell you if it was opened or closed, we can't tell you who was handling your box. basically too bad for you. The shipper has to file the claim. The shipper has nothing to lose I paid for the shipment. Horrible. Do not use FedEx for any of your shipping needs. This is painful. I lost six items in that box worth $$$ read more

No such thing as 2 day shipping with FedEx!!! They sit on your stuff for days... and move it a couple blocks and it sits again for days. Don't waste your $ on over night or 2 day shipping because it won't happen. Hell don't pay anything extra because you will be wasting the $. And probably receive your item in standard shipping time. Fedex you suck! Customer service is a 0 start. Shipping is a 1 star rating only because people will get there item just not when they paid to get it. read more

Complaints range back to 2013. FedEx is a scam and everyone knows it but, they do nothing to improve customer's experience. The Memphis hub lost my custom guitar from Fender. I'm out $ with no expectation to receive the shipment as promised. Now with covid, they have changed their guarantee policies: they no longer honor their promise or refund missed shipping commitments. More excuses and misdirection can be counted on when speaking with their customer service. The message is just, "wait and see, it might show up". In the meanwhile, FedEx does nothing to keep the customer apprised of delivery dates or conditions. And when it requires direct signature, how many days of work do I need to take off to sign for the shipment? FedEx in Memphis is broken; has been broken for many years. read more

They do not deliver on time or even close. Poor customer service. I had many of the same problems customers have had over several years. FedEx is a horrible company. Their promises mean nothing. Do yourself a favor and use UPS or DHL. read more

FedEx is nothing short of a dog chasing its own tail! I will boycott Fedex on every future order, and personally use any service other than Fedex! Appreciation and respect for clients is out the window, from what I've seen. Their logistics management needs to be fired... read more

They took our $20.00 for date change in a jiffy but we never got it back for not delivering on time.

My package was not delivered on time and no one was concerned about my issue. I will not be using them again. This worst service ever.

If I could give this trash shipping center 0 stars I would. I paid for over night shipping. My package is still there 5 days later. You guys LITERALLY suck so bad. I've never had worse shipping in my life. Honestly don't even bother with these people. They're also rude and uninformative. They will chew in your ear while you're on the phone with them. And my package status hasn't changed since Friday read more

No two-day service from this company, try 7 days to get my package! It sat in Los Angeles for two days going no where's. Fedx at my location didn't even think to deliver it on Saturday when they could. USPO, UPS, etc would have done better and saved me big money! Weell, FedX I'm still waiting for my box!! read more

I'm seriously really starting to despise Fedex. Having a diabetic brother and having to ship medication, delays can be a real problem. A life affecting problem. Lately when I ship with them, it's nothing but unreliability and a hassle. This particular time, I sent a package two day shipping (because the don't offer overnight to the midwest apparently) and they let it sit in Memphis for an entire day without doing anything with it. So today, when the package is supposed to arrive, in Kansas, you know, during tornado season (anyone watching the news), there is a "weather" delay and the package which was one hour from where it needed to go, is now in another state! OH, and they can't trace it until AFTER it's officially late, so I have to call back after 7pm tonight. All this could have been avoided if they had just planned for the rough weather (again, pick up a newspaper), and shipped it to Kansas yesterday instead of letting it sit in a warehouse overnight. And now is is suddenly an "exception beyond our control". Bullsh*t! Hope my brother doesn't die before this package gets here. UPS anyone? read more