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Cary, IL

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FedEx Ship Center

2.3 (11 reviews)
Open • 9:00 am - 7:00 pm

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Vessy M.

Let me start by saying I am grateful FedEx exists. I'm only giving this one star to the customer service I received from two workers, yesterday afternoon. (I was picking up a package that I was told by my cell phone provider that I could return via Fed Ex or the post office.) When I opened the package and provided the Fed Ex worker the return sticker she quickly stated that I needed to return it at the post office. Ok, I said , thanks for letting me know. She then left the front of the very nice and clean little Fed Ex pop up station that it is and I looked for tape to re package my package that I needed to return at the post office (even though it was delivered through Fed Ex). I grabbed some tape and took one strip. I did not initially see that it was in fact for sale and not for customer use. The door opens and in she comes and says "you'll have to buy that tape." I say that I did not realize it was for sale initially and that I don't have $ with me to pay for it. She tells me to wait and proceeds to the back to get another woman who walks in with a scowl on her face like she's ready to fight. She proceeds to tell me how that what I've done, is stealing and that if I don't pay for the roll she'll call the police. I try to explain what happened, she in turn, doesn't care and is sitting on a high horse riding in the sunset of her false correct minded victory. I'm viable upset at this point and become rude as well, offering she and her co worker the full fledged projection that they are giving me. She then asks for my ID/name and threatens me with calling the authorities, again. I'm like what the F***?! I tell her that later this evening when the day is done and she's lying in her bed, she will remember this incident and not feel good inside about it. She will remember that today she treated someone like, S***. I leave determined to find enough change in my car to pay her the $2.50. I only find $1.75 but then find a $20 in my purse. In the meantime two customers are now in the Fed Ex station and both women are assisting them, as I walk through the doors. The meaner one who threatened me (2nd woman with long brown wavy hair who obviously needs some loving attention and appreciation) says to me "I have your tape." I tell her: you can keep the F***ing tape and let someone who needs it, use it! The two very tall male customers both look at me, then one takes a picture of one of the Fed Ex workers before he leaves. I then give the slightly kinder Fed Ex worker the money (she also needs love and badly) and she returns my change. I say Thank you ladies, and walk out the door. I'm thinking I might send them a bouquet of flowers. *Perhaps if I wasn't judged on my appearance (for the fact that I was in a t shirt short shorts romper with cleavage in full view) these hard working, momentarily un loving women might have treated me more humanely. But then how could they? They are unhappy & miserable and it was written all over their faces. I wish that it had gone differently. I wish I could have mirrored how beautiful they are... because in the end, everything that isn't love is, false.

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5 years ago

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10 months ago

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1 year ago

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3 years ago

Terrible customer service. These people act inconvenienced when you go to pick up a package.

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9 years ago

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4 years ago

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12 years ago

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8 years ago

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5 years ago

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12 years ago

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10 years ago

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FedEx Ship Center - shipping_centers - Updated November 2026

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