It's been 3 weeks since they have my package and the are not doing anything to help. Their customer agents at the one 800 number are all foreigners that cannot speak English or understand English properly and when they say that someone is going to follow up with you 24 48 hrs. none of these FedEx people follow up with you ever.
I had multiple delivery dates. The first one was November 28 the second one was November 30. The next one was November 5. The last one was November 7 end of business day and yet it's still not here. The package was supposed to go from Los Angeles to Sacramento, which is a 6 Hour Dr. for some reason my package went to Ohio, Texas, New Mexico, New Hampshire, Stockton back to Los Angeles, and now it's in Merced. Customer service sucks horrible company. I would never do business again with them and I'm shocked after everything that happened to the united healthcare person and allegedly, he got murdered for not treating his customers/patients with respect. And yet you guys are doing the same thing. Can't keep your word to do a follow up call. Can't keep your word to deliver a package on time. Can't keep your word to take a package from point a to point B yet you let the package and move around all over the country without anyone knowing for days. Horrible service all around from the call center to the people at the stores to the higher ups at HQ horrible horrible horrible service and I've already contacted the Better Business Bureau regarding them so if you would like to also put a case in contact the Better Business Bureau and report your issues to them so there's a bigger case, and everyone in the world can see all the complaints at this company has. This company has horrible, horrible, horrible, horrible, customer service. And a horrible communication skills, they do not know how to do any follow up and it takes them three weeks to send out a package that is on your website. Says should take up to one to five days to be delivered. Don't you think three weeks is a little access. That's the kind of company this is don't do business with them save your money, rather go buy it from Amazon. If you order from a third-party vendor, ask them to send it through USPS or UPS because this company FedEx needs to really go to jail or get there. Ask trade close up for good because it does not take three weeks to get a package from Los Angeles to Sacramento what are the six hour commute? read more