I am very disappointed at the very bad customer service. In regards to this specific Fedex. Fed Ex Office Print & Ship Center 15951 Golden West St. Huntington Beach CA 92647. I have noticed that the office staff are allowing a homeless vagrant to loiter and camp out in the parking lot every night. He sleeps in his silver Suv. Calif. plate: Surf. The onsite manager turns a blind eye. She could report the homeless vagrant to property management. She just turns a blind eye. Then other vagrants start to camp out over night. In the customer only parking lot. Next: The very fat female white adult with red hair is bipartisan . She uses selective enforcement . Of which is a violation of : Calif. Gov. Code: 12900. Example: Some people come into this FedEx. They don't purchase anything. They just sit and use their lap top. Yet, it appears if a male Hispanic adult that does make purchases to establish patronage . She says this is loitering. Loitering : Calif. Penal Codes: 647g and 555.2 is constituted as being the private property of a business. Not conducting business. Or soliciting drugs or sex. Or disturbing the peace. Such as yelling or sleeping. Yelling is a violation of : Calif. Penal Code: 415. as being loud and boisterous. Most recently the fat female white adult with red hair turned a blind eye . There was a female white adult homeless vagrant sleeping in the bathroom. We could hear her snoring. She then came out of the bathroom then was sleeping on the computers. The female fat white adult with red hair spoke with the homeless vagrant. Yet did not make the homeless vagrant leave the store. The female white adult homeless vagrant did not leave the FedEx until two or three hours later. Plus: Continued to yell and put on make up. Its believed the fat female white adult with red hair at will employee turned a blind eye because the vagrant is white like her. So is the elderly male white adult that sleeps in his car. Calif. plate: Surf. In fact the bathroom is suppose to be locked at: 11:00 P.M. to 07:30 A.M. yet the very fat female white adult at will employee with red hair leaves the customer only bathroom open and unlocked so the dirty filthy homeless vagrant can use the bathroom any time he wants. According to the very fat female white adult with red hair; Her manager wants all customers in the Fed Ex using the printer or computer. Or its loitering. Note: If this is the case this should pertain to all visitors. Many students of Golden West College just come in . They don't spend any money. Just use their lap top. Yet, the very fat female white adult with red hair turns a blind eye. Isn't this hazing and selective enforcement if she only focuses on certain people of color? Calif. Gov. Code: 12900. The onsite manager condones of her at will employee's unjustified behavior . Plus: These at will employees are making : $12.00 or more money an hour. Yet , to lazy to clean the bathroom. It smells like urine. Where is it written in the employee hand book for any at will employee to use selective enforcement ? If not this is a breach of implied contract. Calif. Civil Codes: 3300 and 3400. Isn't this grounds for termination? I was under the impression that FedEx did not condone of bipartisan treatment toward any customer. If a customer makes a purchase this is a business transaction. Or establishing patronage. Yet the very fat female white adult with red hair specifically will only address certain customers. She claims her manager wants all visitors the go to this store to use the computer or printer . Or its loitering . No signs are posted in the store that suggest this. Loitering is not conducting or paying for any services or products. Loitering is yelling and disturbing the peace. Loitering is defined as soliciting sex or drugs. So is the onsite manager inventing her own Calif. Penal Code? Yet to allow the male white adult to sleep in the parking lot. Plus: The recent female white adult vagrant to sleep in the bathroom. Then sleep on the computers . Then put on make up. Yell more and more. The very fat female white adult with red hair turned a blind eye. Then leave the bathroom dirty . No employee is required to do anything unsafe or illegal at any time. Calif. Labor Code: 6300. Yet, to be bipartisan toward enforcing rules not posted only enforced toward only certain people of color is racist. The at will employees job is to work with best efforts . Calif. Labor Code: 2924. Does not FedEx have diversity training ? How does a at will employee enforce rules not posted? Yet , only enforce them toward only certain people. Not all ? Not all visitors come to this Fed Ex and buy or purchase anything. They just sit. Use their lap top. The very fat female white adult with red hair turns a blind eye. She does not say anything. Is racist behavior condoned of at FedEx? Yet the onsite manager appears to be turning a blind eye on this bipartisan treatment toward certain customers. Bad customer service. read more

fedex is a complete nightmare not only is this company customer service sucks they're rude disrespectful and their service is trash! and that's just a nice things about them! you can just throw the whole entire company away! i have placed an order with amazon expecting that my package be delivered through amazon at amazon is any better because they're just as bad! but on october the 10th 2023 the package was to have arrived to me approximately 10:00 i received a notification from amazon asking about how the service was and also informing me that the package had been delivered which i had said strict stipulations on how my package was to be delivered because the residents that i reside you cannot enter the location without the residents allowing you access to. so i received a notification informing me that my package have been delivered which i knew it wasn't because i had been home all day to make sure i was available to receive the package! contacted amazon they stood it to me that fedex was the company that was to deliver the package and that the package was signed! and since i did not sign it i need to contact fedex to find out exactly what was going on contact fedex after speaking to a plethora of people with nasty attitudes and rude behaviors someone explain to me that someone at my residence sign for the package i confirm to them that no one signed for the package i'm the only one who resides here so i receive an email from fedex explaining that i needed to contact my neighbors and ask around regarding the package so it's eliminate all of that i went to the property manager's office to ask him to pull the cameras into my knowledge after viewing the camera it confirmed that the fedex driver never arrived here in the first place!! so after being called a liar a many a times being hung up on from fedex and informing them that the video camera showed that fedex never arrived here someone called me on the opposite end from fedex confirming the same thing that i was trying to inform them prior to that they delivered it to a different address which was a hospital that has the hospital name on the front of the hospital! so i informed them why would you deliver my package to the hospital and that is two different addresses so after speaking to the person on the the other end they asked me why don't i just go and retrieve the package?! ((are you joking where do i go this is a hospital!)) as if they expected me to go to every floor to ask where the package was! so after they told me where the package was they stated that it needed to take 48 hours for me to retrieve my package! amazon chooses not to hold any type of responsibility at all regarding the package they wanted me to handle everything myself even though you purchase things through amazon isn't that interesting! they have the tendency of leaving the customer buy themselves to handle the nightmare after they bail out!+((this is what you pay amazon for!))) which all of my amazon packages are always late anyway so in the beginning i assumed it was amazon that had the issue of why i didn't receive my package because they are known to do that since i've been ordering from amazon for the last 2 years it has been a nightmare so i assume since i put pacific stipulations and it had been there hopefully somebody would have the decency of actually comprehending and learning how to read! but i assume they hire people who don't know how to read because reading is fundamental! ((but back to fedex they stated i needed to wait 48 hours to retrieve my package even after they found out where the package was! so i called them and confirm hey i found out where the property is can someone just go there to retrieve it since i confirmed to you that this is something that i need for my business and it is stopping my business from making ((this company does not give a damn about the consumer! but it's interesting because this company always want to make money but they don't care about no one else who has a business!!)) you would think it's a business that supports other business there do not!!!! they make it more difficult.soon 10/11/2023 i contact the fedex to receive a follow-up since i hadn't got any phone calls since the last call i received the day before. the representative informed me that the package had been delivered but no one was available to receive the package?! ((i explained to the the representative man you all must be joking because i had taken off again today to receive this package for my business because it is imperative that i receive it and you all cannot have access to the premises without someone allowing you access so where did you all deliver the package!))) again fedex giving me the runaround! i intern ask to speak to supervisor the supervisor ! this company is a nightmare and i still haven't gotten my package!!!!!!!! read more

FedEx isn't just failing at delivery--they're failing at basic accountability, internal escalation, and corporate oversight. Since August 2024, I've filed 13+ formal complaints with FedEx, all tied to repeated violations of their own delivery policies. Despite using FedEx Delivery Manager to input detailed, confirmed instructions--and even printing the correct drop-off location directly on labels--drivers repeatedly ignored them. Packages were left at the base of the stairs or at the back of the house, completely exposed, despite clear instructions to place them at the front door under the awning - resulting in multiple damaged packages. I called FedEx's call center more than a dozen times. Every time, I was promised a callback from a local manager within 48 hours. That never happened. I was told the issue was "resolved" repeatedly, yet nothing changed. Eventually, I began demanding written responses--and that's where FedEx drew the line. They will not put anything meaningful in writing. All I received was vague fluff with no real answers, no timelines, and no accountability. FedEx's overseas agents openly admitted they couldn't escalate issues to corporate and that even serious complaints "go nowhere." After six complaints to FedEx and multiple to the BBB, I was finally given a local number. That's not service. That's containment. I also contacted FedEx's executives directly and warned them I'd escalate to federal regulators. Not one replied. FedEx even made false statements to the BBB, claiming local management had contacted me when they had not. I called them out--no correction, no retraction, no explanation. This isn't just personal. Failed deliveries create cascading problems for sellers--returns, refund requests, negative reviews, and lost trust. Businesses take the hit while FedEx avoids accountability. If this sounds familiar, file with the FTC. File with your state Attorney General. Don't waste time with the BBB--they won't act. But regulatory agencies will. Google reviews raise awareness. Legal filings force change. This isn't a rogue driver. It's a company-wide failure--and FedEx knows it. read more

Placed an order on Home Depot's web site for 2 pet gates which are not available in any of the Home Depot stores. The total cost was $42.38 for both. I paid for the order with my PayPal account. So far, no problem. Home Depot gives my order to FedEx to make the delivery, and this was the beginning of a big headache for me because FedEx delivered my package, but they delivered it to the wrong house and would not take responsibility. I know they made the delivery because after several phone calls to FedEx customer service, one of their reps said to me "I checked your order and have confirmed that your package was delivered because the driver took a picture of the package at your front door". He said that "the picture clearly shows the package in front of a white screen door on a house that has some brick". I responded "my house does not have a screen door nor does it have any brick anywhere on my house so clearly the package was delivered to the wrong address" so I asked for a copy of the picture to hopefully find the house that my package was delivered to. I assumed the package was at least delivered to the right neighborhood. The rep stated that he could not send me a copy of the picture and just asked me to contact the shipper. I said the shipper has nothing to do with this issue but he didn't want to hear it. So I called Home Depot and then I was told to open a case with PayPal. Obviously no one wants to take responsibility for this issue which is understandable for Home Depot and PayPal because they did their part without a problem. It was FedEx that pretty much admitted that they delivered the package to the wrong house. By the way, I opened up investigation cases with all 3 companies which went nowhere. FedEx is entirely at fault here but they completely dismissed my issue without taking responsibility for their mistake. FedEx has no interest in customer satisfaction and does not stand behind their service. It appears they are now too big to care about their customers and the quality of the service they provide. read more

Here is no option for less than 1 star, because FedEx not worth it even for One star, FedEx are garbage and worst company ever I seen in my life, I shipped a Frozen food to my daughter and I choose overnight option and paid lots of money for that option, I call the facility and ask last Friday if I can bring my package on exact delivery time and they told me bring 3 pm Friday because I have frozen food so I am trying to save as much as time I can, I packed the whole box and went to FedEx location and they told me sorry, Your package do not deliver on next day or you can not choose the overnight option on Friday, please come back on Monday if you want to use overnight option, I picked up the box and drive to home and open the box and all food rearrange in the freezer, than I Packed again on Monday and he told me to bring at 3pm. so I was there sharp 3pm, he show me some overnight option like the next day 8am , 10am or 12am, so I choose 12am. Because my daughter has classes in the morning, Suppose to be deliver my package yesterday Tuesday February 8th, 2022 by 12pm, but today is Wednesday February 9th, 2022 2:10pm but still my package not delivered, the best part is I am in Washington and my delivery destination is in Washington and when I checked the status of my package yesterday, No one can believe it, my package was in East coast "Memphis City in Tennessee" 2500 miles from here. I called 5 times different number, One guy told me the reason is your package is in Tennessee because in our facility in Pullman Washington the guy find the Covid so we shipped all package to East Coast. So that is mean only one guy working in whole FedEx Pullman facility, he was lying , the other guy told me, when we received packages from all states we must shipped all packages too our main head office in East coast and then from Main head office FedEx send to all packages to all facilities to deliver. I am attaching a screenshot. I am 100% sure my froze food going to be melt and stale when FedEx deliver to the destination after 48 hours. read more

FedEx attempted delivery to my address on 3 separate occasions. On all three occasions, the driver did not scan the Door Tag that was left, making the barcode & tag number invalid. I called customer service all three times, and was not able to get through the automated system due to the unscanned tag, and since I'm not expecting a delivery, I don't have a tracking number. I called back 11/14 & spoke with a supervisor whom retrieved the delivery info via the delivery address. The supervisor provided me with the package info including the recipient, and advised me where the package was being held. 2001 Howard LN, Austin, TX 78728. When I went to retrieve the letter, the lady at the counter was very rude. She told me the DT did not work, so I needed a tracking number. I don't have a tracking number, because I'm not expecting a delivery. She said most people know whether or not they are expecting a package, and to contact the shipper. Although I advised on multiple occasions that I don't know who the shipper is. She shrugged her shoulders and was adamant that she could not research the info further even though I had already been provided the info via phone. I called back and spoke with Marja whom as expected could not locate the DT number, and further stated that it was not possible to search by anything other than a DT or a tracking number. I told her that I called this morning, and have already obtained the info, I just need someone to reach out to the local location, and advise of the problem, and view my ID & release the package that I was already was told was there. She continued to tell me that the supervisor provided me incorrect information and that a shipment can not be located by address. After asking to speak with a supervisor multiple times, she disconnected the call. I called back again and spoke with Jenny, and she disconnected call, and refused to transfer me to a supervisor as requested multiple times. read more

I am giving it one star because I can't give it anything lower. I ordered something, and it was skipped through FedEx, and it was scheduled to arrive on a Wednesday. It arrived at the local FedEx site Sunday. So I thought, "Wow. I'm gonna get it two days early. That's awesome!" But I was wrong. Dread wrong. FedEx held onto it until Wednesday, and then delivered it. When I checked the tracking information to see if they were processing it or scanning it, the tracking information simply said, "Not yet scheduled for delivery." So they held onto my package for TWO DAYS simply because it hadn't reached the estimated delivery date. And this is AFTER I received another package from them that was delayed for three days. I was going to get it on Thursday, they delayed it to Friday, and then delayed it to Saturday. I noticed the tracking said it was still one state away on Friday night, so I called customer service Saturday morning. They promised me it would be delivered, and since I requested to sign for it because it was a guitar that I didn't want just sitting on my front porch, I cancelled my plans for the day. I looked at the tracker a few hours later and noticed it still hasn't been updated. So I called in again. Again, I was promised it would be delivered by 4pm. Then, 4:30 came around and they updated it to show it arriving on Sunday... Then, on Sunday at about 11am, I get a notification on my phone from the tracker saying it was delivered. Sure enough, there it was, right on my front porch without me having signed for it. Exactly what I tried to AVOID. So I looked at the name that signed for it. It wasn't me or any of my neighbors. So I called them to ask who signed for my package. It was the truck driver. Apparently, the driver can just sign for your packages now. This company had the WORST business efficiency, model, and interaction I have ever seen!!! It's amazing how they're still in business at all!!! read more

Absolute shit company, Let me explain why real quick. So I sold a laptop on eBay and shipped it with UPS and it went to SC. The buyer received it in like new condition and returned it because it wasn't the model they thought it was. Got it back and it looked like it was never touched amazing!!!!! So I relisted the item and sold it to another person in the same exact state SC. This time I shipped with Fed Ex to keep the cost down just a tiny bit. So the laptop arrives at the location and the same day it arrived the buyer replied saying it is broken. I said no way and I had them send me pictures of the box and everything. Sure enough it was broken all to shit like horribly broken. Also I would like to mention I used the same box and supplies that I used to ship it with UPS. So the same day the buyer asked to return the item and get a refund I filed a complaint with Fed Ex showing pictures of what it looked like before and what it looked like after. The claim included pictures of the laptop before and after as well as pictures of the box that showed the packing peanuts, Styrofoam, Bubble wrap and the 4 fragile labels that were stuck to the box. Fed Ex closed my claim without ever emailing me or calling me and I only found this out due to the fact of me calling them on 12/16/2020 - 12 days after the the claim was filed. None to less I waited on the phone for about an hour just to hear these words from the customer service agent -"We are still waiting on the pictures of the box from all angles" I said well its at the buyers location there's nothing I can do I have tried to reach out to him for more pictures and he wont respond. They then said again - "We are still waiting on the pictures of the box from all angles" I recorded this whole thing and I have screen shots and recordings of everything. The most I can say now is that the west coast is guaranteed to have allot of broken Covid-19 vaccine Vilas . read more

Urgent Complaint Regarding Delivery Failure - Support Ticket C-171442785 Dear FedEx Customer Service, I am writing to express my extreme disappointment and frustration regarding the failure of your service to deliver my package as promised. I paid for overnight shipping to ensure the timely delivery of a laptop repaired by Apple, which I urgently need to complete my exams. The package was originally scheduled for delivery by 9 AM but was then delayed to "before 5 PM." I took every step to ensure I would receive it, including signing up for email and text alerts and rearranging my schedule. Despite these efforts, your driver, Olga, did not come to my residence. Instead, she took a picture of someone else's house and marked the delivery as attempted. To make matters worse, I received an email stating the delivery would now be delayed until 8 PM the following day--well beyond the timeframe I needed. What adds insult to injury is that I had my partner take my car for the day so I could be home to receive this critical package. Yet there was no option provided for me to pick it up myself. Meanwhile, deliveries from Nike and Amazon were made to my door without issue on the same day. I am incredibly disappointed in this level of service, especially given the premium cost of overnight shipping. This delay has caused significant stress and jeopardized my ability to take my finals, which are crucial to my academic success for my MBA I expect an immediate resolution to this matter, including confirmation of when I will receive my package, as well as an explanation of why this occurred. Furthermore, I request a refund for the overnight shipping fee and assurance that such issues will not happen again. And if I have to buy another laptop I would like to be reimburse. Please address this complaint with the urgency it deserves. Sincerely, Support Ticket C-171442785 read more

They under appreciate you, you get absolutely no hours, the main "boss" is sexist and seems to have a problem with most the girl employees. Screws people out of their benefits by accidentally sending them a whole month late. They spend so much on the building and had to tell us durning opening yet nothing works in the building. They have "strict" rules against racism, politics, sexism, etc. You are always being told what's wrong even though no one trains you on anything, Except the other employees that aren't being paid to train you. They are trying to get rid of people even if they are great workers. Let's certain people stand around but when others do it it's a huge issue. Just another company that promises you they are different when it's utter garbage. Rather be right then worry about your safety. A lot of OSHA violations that they don't seem to care about. The benefits are decent but they only give you 3 hours a day so your benefits take up most of your checks. New building and nothing works. Ceiling leaks already, machines breaking down, equipment doesn't work. Safety lady Jen seems to have her head so far up her own musculus sphincter ani. to even give a actual poo about the actual safety of her employees. Would rather boss you around to what she thinks is right or wrong rather then sticking to the OSHA rules. The main boss Ross is highly rude to the female employees. Has to bring them down at the work place. Babysitting a perfectly good working employees is apparently more important then doing something more useful. Must be nice to have a part time job to just stare and not say anything to a female employee. Says they are strict on racism but that's also a lie they would rather have a good employee leave and keep a homophobic and sexist worker who also harassed people because the company refuses to do anything about it. Delete read more

Very unprofessionalism and arbitrary service and headache they put me through. I'm in the process of trying to buy a house and needed to ship documents and checks to an HOA office that takes two weeks to process for me to get a letter of approval which is needed to close. The shipping was supposed to take a couple of days to deliver and took a couple of weeks. The shipment was time sensitive on top of that causing pushback on my closing date. I'm set up with FedEx text service which consist of giving me shipping status notifications and through the shipping process, not once did I receive a single text alert so I had to check the site daily making the text setup useless. On top of that, the online tracking was inaccurate stating the package was delivered (still late a week after shipping) and it was still in transit. I called customer service and the status of the package and they said they'd open an investigation and call me back later today on 3 separate occasions/3 separate days and never called me back. I asked for a refund because the service was bad. No one following up with me and the package was delivered late. It'd be one thing if it was 1 or 2 says late but 2 weeks late! With no explanation.. they told me they need my acct number to start a refund request. I have an acct with FedEx and it's doesn't say my acct number anywhere. I told FedEx this and asked them to please tell me it. They said they're not authorized to give me it. So if it's not on the site on my acct profile and they can't give it to me, how am I supposed to retrieve it to give it to them to start my refund request?! No help at all. I called corporate and they said all refunds are suspended until further notice so nothing at all can be done. This is my 1st and last time using FedEx. read more

Your service is terrible. Driver said delivered package to my house on saturday when I was home all day, we had a light snow and there was not a single tire mark period, so how did you deliver? Do you equip your drivers with drones or helicopters. So I call and you put a trace on it fine, next day driver describes my house to a tee, which is not surprising because he delivers 2-3 times a week so obviously he knows what it looks like. Following day I call and complain more and they said someone called in that the package was miss delivered and they would pick up and redeliver that afternoon. Waited until following afternoon and called again, they told me they have no idea what I was talking about that it never happened, that my package was delivered on saturday. They let me talk to the north jackson ohio terminal manager George and after talking down to me he promised to call me back in a few hours. Much to my non surprise that never happened either. Fedex is a bunch of liars and the first thing on their application must be are you a rude POS that has no morals and would lie even to your own mother for personal gain and for the gain of fedex. The absolute best part is this was printed material for my business that I needed for my trade show, has zero value to anyone else so why not just bring me my item, its not like it was a tv or something of value. My vision on fedex is scum. I have cancelled my shipping account with them and request that anything I buy is not shipped fedex. They cannot be trusted, of course any business that has their corporate headquarters in banjo playing moonshine drinking deliverance TN should be considered sketchy anyway. read more

Sadly, Fed Ex used to be an excellent company, but my experiences with them in the past few years have been really not good. Once they kept a package for over a week because they refused to unload it from the truck, and wouldn't allow me to come to pick it up even though I live 20 minutes away. Lately I used their service because the company I was buying from did not offer another method of shipping. The package was scheduled for Monday, then rescheduled for Tuesday without reason, then rescheduled again for Wednesday, again without reason. On Wednesday the FedEx truck finally arrived at my house, the driver sat there for a few minutes and then left without delivering the package. I called customer service (in the Phillipines) and was told "it must have been another truck" when there would be no reason for any other FedEx truck to come down my private driveway and park in front of my house. They later tried to say that no one was home so the package could not be delivered, even though there was no signature required and the driver had never attempted to ring or knock; I watched the whole time. I called back and spoke to customer service again, and they said they would "escalate" the situation, but were not able to explain what this actually meant. I checked their website the next day, and they blamed me for "requesting an alternate delivery date". FFS. It's one thing to screw up, but when people, including customer service, lie about something and try to blame the customer for their own mistakes, that's really poor quality service, especially for a business that's built on customer relations. I will never use them again. read more

Let me begin by saying that my review is based on multiple FedEx deliveries, not a single bad experience. 1. Their tracking system is crap, don't believe what their app/website tells you. 2. Their representatives are either forced to lie, or they only have the terrible FedEx tracking system to rely on. They were sending me texts all day to let me know my package (2 wedding rings) would be delivered by the end of today!! They never showed. When I called FedEx they claimed the rings were at my local distribution center and would be on the truck and delivered to me the next day. They didn't show. I called them back, this time not so nicely. The rep says they are on the truck so I asked where is the truck? She claims that she doesn't know so I asked when the truck made the last delivery or check in, and at the very least what city the truck was in. Again she didn't know. I get a manager and after repeatedly asking her why FedEx was lying to me about the location of my package, she tells me it is still in a container at their facility in Indiana. This is the same day they were still sending me texts stating it would be delivered by the end of the day, in Chattanooga TN. I finally get my rings 3 days later. Yesterday FedEx left package 2 of 2 on my doorstep but did not leave package 1 of 2 under the same tracking number. So I call FedEx and they assure me that my package is at the Chattanooga station and will definitely be delivered today. It was not delivered. I pull up the tracking data and it tells me the package is in Nashville, TN... not Chattanooga, TN. FedEx is the worst. I never have this issue with UPS read more

Hi. I ordered phone, paid for next day delivery. Fedex left a note, I signed note same day and taped to the door (it's still on the door actually). Tracking number shows they never came back. We called and asked where to pick it up, they said we can't, it can only be shipped. A few days later we tried to call again, but they no longer had a person to speak to, just an automated voice saying there's no one to talk to. When I tried to sign up to Fedex online to manage package and see if that could help, it required a phone, the one sitting in their facility that I ordered but they failed to deliver, so obviously I couldn't use a phone to sign up. 12 days later they sent my package back to shipper. We recommended the shipper switch package delivery companies, since UPS and USPS didn't give us any problems like these. Shipper is considering it, due to our request, and because Fedex has given them recurring problems. I have reordered phone, without next day delivery this time. I will now be watching tracking number for delivery day, then sitting at window all that day waiting for Fedex to arrive to ensure I don't miss my package. This stuff shouldn't happen. They should have allowed us to pick up our package, so they wouldn't have a bad review, so they wouldn't have had to worry about delivery, so they wouldn't have had to put all that work into shipping it back to sender when they failed to make a delivery attempt after note was left. It makes no sense to have no pickup location. Did the guy we talk to not even know what he is doing? Or is this seriously a Fedex policy? read more

Beware of FedEx. I used to trust FedEx to protect my shipments. After receiving military orders to Virginia, my military colleagues sent me a DVD with data and my coffee stein from previous ship's wardroom. I received notification from FedEx that my shipment was on the way....until I didn't. I was then traveling for work and for a death in the family. By the time I got back home to realize my shipment never arrived, I checked the tracking number online, only to find that there was an "exception to delivery", "package damaged". I was confused because there had been NO notification that there was damage or that the package was sitting in a FedEx facility. I called FedEx and was told that since 12 days had passed, the package was DISCARDED! I received NO NOTIFICATION regarding "exception to delivery" OR "package damaged". When I called FedEx, I was told that if a package is damaged it is "company policy" to not inform the recipient that he or she will not be receiving said package (confirmed by a "customer advocate"). I find it fascinating that customers will receive notifications regarding each and every location of their package during its journey, but that damage to a package is not worthy of a notification (to a paying customer). The only conclusion I can make is that FedEx is trying to COVER UP damage they caused to my shipment which included items that can not be replaced. Oh...also, days after I found out the package was discarded, I received an email that the shipment charge was increased to $19.85!! haha...ridiculous. Case # 1126961906. read more

Let me start by saying I worked for FedEx for over 3 years. 3+ years of driving & 3+ months of loading trucks. For those who aren't aware, Fedex is subcontracted out. Which means FedEx doesn't directly pay their employees. Their employees don't have benefits or retirement. The pay is meh at best. So the reason UPS is so much better is because the employees are held to a hire standard & taken much better care of. The problem with the FedEx comes directly from the head of the snake & I gotta tell you since moving on to better things... I've noticed how much of a nightmare it is to deal with FedEx as a customer. They're estimated delivery is ALWAYS off. The packaging is always destroyed which doesn't surprised me. I worked with these people, I know how they operate. I've seen it all. From people throwing packages to people punching packages to people pissing on packages. Yes I said pissing. When you have a company as large as they are who subcontracts out drivers it's an absolute free for all. You wear a FedEx shirt but you don't work for FedEx. It's bizarre. FedEx doesn't give a shit & will never give a shit because companies still use them to move their product for one reason. FedEx undercuts UPS bottom dollar, since FedEx pays their employees like shit they can afford to ship packages for much less. FedEx needs an overhaul BAD, but I don't think it will ever happen. So as angry as I am right now about them fucking up another one of my deliveries I know it won't do any good. As long as they're making money they could care less about reviews. read more

Title: A Total Disaster with FedEx Rating: I recently had an extremely negative experience with FedEx, which unfortunately left much to be desired in terms of efficiency, transparency, and customer service. Despite having paid the shipping cost in the United States with a promise of delivery in 5 days, my package suffered inexplicable delays and a total lack of effective communication. The customer service was beyond disappointing; on my first attempt to contact them to resolve the issue, I was abruptly hung up on, showing a lack of professionalism and consideration. When I managed to communicate again, I discovered that my package had been held without apparent reason, then sent to the destination country, and, surprisingly, sent back to the country of origin, resulting in a delay of two weeks beyond the promised delivery date. To make matters worse, once the package finally arrived at the destination customs, FedEx did not declare the correct value, leading to an additional charge of more than $400 to release my package. This situation not only significantly increased the total cost but also resulted in an excessive charge by customs. This accumulation of errors, lack of transparency, and poor handling of the situation by FedEx have been completely unacceptable. I feel obligated to share this experience to warn others about the potential headaches they may face when choosing this company for their shipments. read more

I wish I could give zero stars. I sent a FEDEX envelope on Monday with delivery requested by 10:30 am on Wednesday. Got an email that said "early delivery - Tuesday by 10:30" -- Wonderful -- No delivery. Got a notice "delivery by 10:30 Wednesday" - great it's still on time. Got a notice it was delayed to end of day Wednesday -- no delivery. Got a notice that delivery was attempted, but FE did not show up at the office at all that day so they lied. At this point, I'm frustrated as my important delivery is not delivered. Got a note that said "you can pick up your delivery after 5 today on Fuqua" -- way outside the delivery area. Looked up the record and it shows delivery Thursday at 10:30. It's 12:15 now and it's not delivered. I've filed a Case with FE, I've talked to the Resolution Team, and I've contacted FE Customer Service 4 times as of now. To say I am disappointed is an understatement. From now on, my delivery service of choice will be UPS. They've never let me down. As for FEDEX, if they can't deliver an envelope across town, how in the world are they going to meet your international shipping needs. I don't think they will. I paid for a service I did not get and no refund was offered. These people do not tell the truth, Customer Service is a joke, and you can trust your package will be delayed. read more